Request Tracker Community Forum

Topic	Replies	Views	Activity
Welcome to the Request Tracker Community Forum! This forum is for users of Request Tracker (RT), Request Tracker for Incident Response (RTIR), and associated extensions and add-ons. There are discussions and questions on how to use RT, how to configure things, and eve…	0	4792	March 8, 2017
Time recording for out of hours worked RT Users	1	2	October 14, 2026
Disable attachment and Restrict Extension File for Attachment	8	247	October 14, 2026
Authenticated outgoing email RT Users	2	19	October 14, 2026
Order of Forms on Forms.html RT Users	0	8	October 13, 2026
Default value for FriendlyFromLineFormat may get emails to be rejected RT Developers	0	12	October 13, 2026
Reply to old ticket from another RT	1	29	September 29, 2026
New Extension - Away Mode RT Users	3	136	September 24, 2026
Chart for transaction search results RT Users	3	99	September 22, 2026
RT 6.0.3 Invisible spinners for loading consume a lot of CPU RT Developers	2	70	September 18, 2026
Fresh install of RT5.0.10 on Ubuntu - No logs being created under /opt/rt5/var/log	4	83	September 10, 2026
RT 6.0.3 Performance Tuning RT Developers	3	134	September 10, 2026
RT 6.0.3 AI plugin expectations RT Users	1	88	August 28, 2026
Severe UI freeze (up to 5 min) opening a Select Custom Field with thousands of values (RT 6.0.3) RT Users	0	51	August 25, 2026
Documentation site design update Announcements	3	134	August 14, 2026
Setting values with single quotes to CF's	3	85	August 6, 2026
Letting a group manage topics in their article class RT Users	2	86	August 3, 2026
Blank Navigation Bar RT Users	9	455	July 30, 2026
Real name instead of rt name in transaction reply RT Developers	1	327	July 30, 2026
Grant problem when initializing database	0	54	July 24, 2026
RT 6.0.3 repeats most recent search, even if using a direct ticket link	3	97	July 15, 2026
Dark mode option Discourse Discussion	0	74	July 7, 2026
RT Assets adding live data from clients asset RT Users	6	124	July 3, 2026
Articles E-Mail Subject override doesn't work 6.0.2 RT Users	3	110	June 30, 2026
[Bug] Search Builder: "IS RTIR Search" setting becomes stuck and forces incorrect ticket behavior RT Users	3	82	June 29, 2026
GPG signing of outgoing RT::IR investigations in RT-RT::IR 5.0.8 fails silently over the REST API RT Developers	0	46	June 29, 2026
5.04 to 6.02 upgrade Planned RT Users	5	376	June 29, 2026
I can't stop this ticket from recurring RT Users	4	111	June 28, 2026
Email workflow when client remove some CC RT Users	4	135	June 16, 2026
Scrip to auto change queue status counter	2	84	June 16, 2026

Welcome to the Request Tracker Community Forum!

This forum is for users of Request Tracker (RT), Request Tracker for Incident Response (RTIR), and associated extensions and add-ons. There are discussions and questions on how to use RT, how to configure things, and eve…