Request Tracker Community Forum

Topic	Replies	Views	Activity
Welcome to the Request Tracker Community Forum! This forum is for users of Request Tracker (RT), Request Tracker for Incident Response (RTIR), and associated extensions and add-ons. There are discussions and questions on how to use RT, how to configure things, and eve…	5	4724	March 13, 2025
Cannot enter text in reply box wIth Firefox and RT5 RT Users	5	54	April 14, 2026
Search for reopened tickets RT Users	2	22	April 14, 2026
Username clash on LDAP import RT Developers	0	15	April 9, 2026
RT 6.0.2 - Attachment does not carry over if attached before selecting an article RT Developers	0	11	April 8, 2026
Potential bug in RT 6.0.2 - Custom field cleared when queue is changed on child ticket RT Developers	0	20	April 3, 2026
Is RT WCAG 2.1 AA/Title II ADA Compliant? RT Users	3	57	April 1, 2026
Encrypted emails are empty RT Users	10	71	April 1, 2026
Example Postgresql DB dump with fake tickets, for test purposes RT Users	0	28	March 28, 2026
DBIx::SearchBuilder 1.83 can lead to warnings/errors during make upgrade-database in rt-6.0.2 RT Developers	6	50	March 25, 2026
RT for Claude - RT MCP Server Now Available for AI Integration Announcements	5	176	March 25, 2026
Upgrade from RT 5.0.7 to 6.0.2 - Database Issues RT Users	4	68	March 24, 2026
Leverage an undocumented feature to set configurations from the environment RT Developers	4	98	March 22, 2026
MySQL lower_case_table_names RT Users	0	18	March 17, 2026
RT6 + RTIR6 – Dashboard mixes RT and RTIR views, forces /RTIR/Display.html instead of /Ticket/Display.html	0	17	March 16, 2026
Widget pagination not working RTIR	1	48	March 13, 2026
Ticket create error DBD::Pg::st execute failed: ERROR: invalid input RT Users	3	467	March 12, 2026
Filtering on custom fields is really slow	12	100	March 12, 2026
Modify Custom Field	5	72	March 11, 2026
Create White list or black list email	3	55	March 10, 2026
RT 5 wysiwyg editor not working in Firefox 148+ RT Developers	2	132	March 7, 2026
PostgreSQL Migration: DateTime showing as "Thu Jan 01 00:00:00 1970" RT Users	5	365	March 6, 2026
General guidance on upgrading + switching database RT Users	3	55	March 2, 2026
Script Create SLA	1	54	March 2, 2026
Error for comment and correspond for specific ticket RT Users	6	83	February 25, 2026
Record #26 in Users references a nonexistent record in Groups RT Users	0	13	February 25, 2026
Ticket metadata	9	71	February 24, 2026
How to setup Approval	3	33	February 23, 2026
Stupid question: Perl location (pre 6.x upgrade) RT Users	2	26	February 19, 2026
First time setup, Web Portal login issues. RT Users	1	31	February 19, 2026

Welcome to the Request Tracker Community Forum!

This forum is for users of Request Tracker (RT), Request Tracker for Incident Response (RTIR), and associated extensions and add-ons. There are discussions and questions on how to use RT, how to configure things, and eve…