Mail to $mail if custom field xy = "$content"

1

Hi RT users,

i have the challenge to forward a ticket only if a custom field equals a specific value. If i work with AdminCC watcher, every ticket is forwarded. Any idea to solve that issue?

I am not able to write a Perl script, so i hope to solve this by configuration. :slight_smile:

kind regards,

Maurice

2

Hi, I haven’t seen any option to do that by configuration, at least until version 5.0.8.

3

Maybe it should be done be “OnCorrespondCheckCustomField”? :slight_smile: But no idea how to build that.
Thanks for your respond @sollericos!