Hi,
I would like to propose to switch your project over to github issues. Currently the issue system is a mess from the user standpoint. The current platform is full of spam and almost no response from developers. This makes it really hard to submit bugs to get them fixed. I get that you are selling support services, but it would make sense to let users report bugs they encounter with RT (especially when releasing a new major version like rt6).
So, please enable github issues on the main project and encourage your developers to also have a look on them. I would love to see this project get more feedback from the users and maintain a good community.