UseFriendlyFromLine & Outlook autocomplete

1

I have an issue where the friendly from line “User name via RT” is being parsed by Outlook and used for auto-completing email addresses.

if an RT user starts typing a users name outlook will auto complete to the “User name via RT” and use the RT queue email address erroneously mailing a ticket queue instead of the user directly, alternately if a user enters the RT queue address outlook will auto populate the to address with a recently cached “User name via RT” but for an unrelated user causing confusion.

I’ve tested setting the UseFriendlyFromLine to 0 but then we lose the helpful user info.

anybody found a workaround that retains the username in the from field but prevents outlook from gobbling it up in the autocomplete?

I’ve also searched for outlook based solutions but found no luck there.

2

We started using RT on November and users complain about this but now it’s normalized so I buried my head in the sand until your post :wink: but something has happened to my brain connections in the pre-coffe time this morning thanks to you…

Maybe, it’s possible to configure $FriendlyFromLineFormat with the first character that makes Outlook this “user” to be sorted at the end of the lists, maybe some non-printable character, underscore, etc. or maybe the user can be altered in some other way (like “P e t e r” with non printable characters instead of “Peter”).

Just some thoughts.

3

sorting to the bottom is an interesting option…