Auto Select people in CC

RT Users
1

Hi all,

Would it be possible to have the people in CC automatically selected when replying to a thread?

Currently using version 5.0.5, when replying to a thread, the people in CC need to be selected to get the feedback, whilst our objective would be the other way round, the people in CC will get replies by default, and only un select if we need to remove the people in CC

Thanks in advance
Alessandro

2

You could take a look at this config:

https://docs.bestpractical.com/rt/6.0.0/RT_Config.html#ParseNewMessageForTicketCcs