We are thrilled to announce the release of Request Tracker (RT) 6.0.0! This major release introduces an updated user interface, new customization features, integration of popular extensions into the core, and numerous enhancements to improve performance, usability, and administration.
This release also contains many other big new features including scrips support for assets and articles, full-text search enhancements, and accessibility improvements. The TimeTracking and ArticleTemplates extensions are now core in RT 6, and configuration for extensions is available in the RT System Configuration interface.
We have added Selenium to our automated test suite to help test htmx and you can see RT’s 45,000+ tests run automatically on GitHub every time we push and update and continue to work to improve RT.
Hi,
I just noticed a bug in RT6.0 when running behind a web proxy.
In the Header file rt/share/html/Elements/Header at a1b836790db27833cdd788ce34bc63b9eb672334 · bestpractical/rt · GitHub you always reference RT::Interface::Web::RequestENV(‘REQUEST_URI’) without respecting a subpath from the config ($WebPath). This leads to the start page not loading because the REQUEST_URI is always without the $WebPath part as fcgi-server runs on /. Overwriting the REQUEST_URI in the reverse proxy is also not working, as fcgi expects all paths at /
Indeed, you are correct. I created a ticket in our public RT to track this issue. Watch there for a possible patch before the next release. Thanks for the bug report!
How much RAM is a clean install expected to consume?
I installed this version and ran it using Apache+mod_perl, and it increased my system’s RAM utilization by almost 6GB.
This new version is welcome, thank you for this great work!
On the other hand, there’s a really limiting side effect: the CKEditor 5 editor. It’s a mess, and customizing it is a cumbersome and complicated process. The built-in version lacks features (present in version 4 of CKEditor) such as underlining and full-screen display, among others. I spent hours trying to install CKEditor with new plugins without success.
I know this editor isn’t designed by Best Practical, but the built-in version is too feature-poor to be truly usable compared to version 4. If anyone has a solution to this problem, I would be extremely grateful. I imagine the user community would appreciate it as well.
