Request Tracker Community Forum

Topic	Replies	Views	Activity
Welcome to the Request Tracker Community Forum! This forum is for users of Request Tracker (RT), Request Tracker for Incident Response (RTIR), and associated extensions and add-ons. There are discussions and questions on how to use RT, how to configure things, and eve…	5	4708	March 13, 2025
Filtering on custom fields is really slow	0	12	March 4, 2026
General guidance on upgrading + switching database RT Users	3	23	March 2, 2026
Script Create SLA	1	14	March 2, 2026
Modify Custom Field	3	37	March 2, 2026
Error for comment and correspond for specific ticket RT Users	6	77	February 25, 2026
Record #26 in Users references a nonexistent record in Groups RT Users	0	12	February 25, 2026
Create White list or black list email	2	39	February 25, 2026
Ticket metadata	9	59	February 24, 2026
How to setup Approval	3	27	February 23, 2026
Stupid question: Perl location (pre 6.x upgrade) RT Users	2	17	February 19, 2026
First time setup, Web Portal login issues. RT Users	1	13	February 19, 2026
First time setup, Web Portal login issues. RT Users	0	6	February 19, 2026
How to get dropdown queue selection in menubar or titlebar?	0	17	February 19, 2026
Emails sent directly to your RT mail address (via SMTP) with attachments fail RT Users	3	22	February 18, 2026
Emails sent directly to your RT mail address (via SMTP) with attachments fail, RT Developers	0	10	February 17, 2026
Microsoft Active directory	3	51	February 17, 2026
Error when saving Custom Field dates < 1970 RT Developers	3	54	February 12, 2026
RT6 QueueList displays out of date content	1	23	February 12, 2026
Help migrating from 4.4.0 to 5.0.3 - Error Status '' isn't a valid status for tickets in this queue RT Users	10	53	February 12, 2026
New to Change Management RT Users	2	38	February 6, 2026
Call report for the day it was resolved RT Users	3	32	February 2, 2026
Encrypted emails are empty RT Users	0	24	February 2, 2026
Bug in Approvals/Display.html? RT Developers	0	22	January 30, 2026
Articles E-Mail Subject override doesn't work 6.0.2 RT Users	0	20	January 29, 2026
Digital Signature and Encryption of email communication RT Users	8	64	January 29, 2026
How to move a ticket to another queue if you don't not have access to see other queue (via GUI) RT Users	2	36	January 28, 2026
How do I add new correspondence to ticket from script action? RT Users	6	96	January 28, 2026
RT 6.0.2 custom StatusChange not raised in Batch	1	19	January 23, 2026
RT6 Create custom widgets in page layout RT Developers	2	59	January 22, 2026

Welcome to the Request Tracker Community Forum!

This forum is for users of Request Tracker (RT), Request Tracker for Incident Response (RTIR), and associated extensions and add-ons. There are discussions and questions on how to use RT, how to configure things, and eve…