Request Tracker Community Forum

Topic	Replies	Views	Activity
Welcome to the Request Tracker Community Forum! This forum is for users of Request Tracker (RT), Request Tracker for Incident Response (RTIR), and associated extensions and add-ons. There are discussions and questions on how to use RT, how to configure things, and eve…	0	4770	March 8, 2017
Fresh install of RT5.0.10 on Ubuntu - No logs being created under /opt/rt5/var/log	2	19	September 9, 2026
RT 6.0.3 Performance Tuning RT Developers	1	17	September 8, 2026
RT 6.0.3 AI plugin expectations RT Users	1	49	August 28, 2026
Severe UI freeze (up to 5 min) opening a Select Custom Field with thousands of values (RT 6.0.3) RT Users	0	27	August 25, 2026
Documentation site design update Announcements	3	103	August 14, 2026
New Extension - Away Mode RT Users	2	88	August 7, 2026
Setting values with single quotes to CF's	3	52	August 6, 2026
Letting a group manage topics in their article class RT Users	2	59	August 3, 2026
Blank Navigation Bar RT Users	9	419	July 30, 2026
Real name instead of rt name in transaction reply RT Developers	1	304	July 30, 2026
Grant problem when initializing database	0	36	July 24, 2026
RT 6.0.3 repeats most recent search, even if using a direct ticket link	3	66	July 15, 2026
Dark mode option Discourse Discussion	0	53	July 7, 2026
RT Assets adding live data from clients asset RT Users	6	93	July 3, 2026
Articles E-Mail Subject override doesn't work 6.0.2 RT Users	3	84	June 30, 2026
[Bug] Search Builder: "IS RTIR Search" setting becomes stuck and forces incorrect ticket behavior RT Users	3	56	June 29, 2026
GPG signing of outgoing RT::IR investigations in RT-RT::IR 5.0.8 fails silently over the REST API RT Developers	0	29	June 29, 2026
5.04 to 6.02 upgrade Planned RT Users	5	329	June 29, 2026
I can't stop this ticket from recurring RT Users	4	79	June 28, 2026
Email workflow when client remove some CC RT Users	4	99	June 16, 2026
Scrip to auto change queue status counter	2	63	June 16, 2026
[v6.x] can't change queue in ticket update RT Users	7	88	June 12, 2026
RT6 feature request : on page leave confirmation RT Developers	0	36	June 12, 2026
[RT 6.0.2] Issue deleting users with Shredder RT Users	0	48	June 5, 2026
Link auto-complete doesn't include exact matches RT Users	3	55	June 4, 2026
Shredder takes forever (advice please!) RT Users	5	83	June 3, 2026
Set Started as Take Time RT Developers	3	50	June 2, 2026
Multi factor authentication or 2FA issue	1	55	May 29, 2026
Controlling Ticket Recurrence RT Users	0	30	May 27, 2026

Welcome to the Request Tracker Community Forum!

This forum is for users of Request Tracker (RT), Request Tracker for Incident Response (RTIR), and associated extensions and add-ons. There are discussions and questions on how to use RT, how to configure things, and eve…