Request Tracker Community Forum

Topic	Replies	Views	Activity
Welcome to the Request Tracker Community Forum! This forum is for users of Request Tracker (RT), Request Tracker for Incident Response (RTIR), and associated extensions and add-ons. There are discussions and questions on how to use RT, how to configure things, and eve…	5	4685	March 13, 2025
Digital Signature and Encryption of email communication RT Users	6	28	January 23, 2026
RT 6.0.2 custom StatusChange not raised in Batch	1	7	January 23, 2026
RT6 Create custom widgets in page layout RT Developers	2	35	January 22, 2026
Upgrade from 4.0.17 to 6.0.2 - Can't login	1	23	January 22, 2026
RT6 Inline Images Broken by rtname Containing Whitespace RT Users	9	129	January 22, 2026
Help migrating from 4.4.0 to 5.0.3 - Error Status '' isn't a valid status for tickets in this queue RT Users	3	23	January 21, 2026
fetchmail keep showing exit status 5 RT Users	1	15	January 21, 2026
Error for comment and correspond for specific ticket RT Users	4	50	January 19, 2026
Disable attachment or disable "Choose file"	6	76	January 14, 2026
Question about RT6 MySql Version Requirements RT Users	1	50	January 9, 2026
How do I add new correspondence to ticket from script action? RT Users	5	79	January 9, 2026
Disable merge feature for all users RT Users	1	15	January 9, 2026
Installing RT::Extension::AI RT Users	1	59	January 4, 2026
Full-text-indexer issue in rt 6.0.1 - postgresql 17 ubuntu 24.04 RT Users	2	53	December 31, 2025
Upgrade to 6.0.1 - article insert is not working RT Users	4	160	December 30, 2025
PostgreSQL Migration: DateTime showing as "Thu Jan 01 00:00:00 1970" RT Users	4	343	December 24, 2025
Error when saving Custom Field dates < 1970 RT Developers	2	33	December 23, 2025
Problem filtering search on priority RT Users	2	38	December 23, 2025
Editing lifecycles completely breaks RT	5	76	December 18, 2025
Reminders and crontool RT Users	1	42	December 17, 2025
6.0.2 CF values not filtered when depending from other CF RT Developers	4	92	December 16, 2025
2FA Apply On Credentials Page	4	58	December 16, 2025
API permissions RT Users	6	75	December 15, 2025
Disable attachment and Restrict Extension File for Attachment	3	86	December 13, 2025
Sort customfield as numeric RT Developers	5	58	December 12, 2025
Email integration RT Users	9	840	December 11, 2025
5.04 to 6.02 upgrade Planned RT Users	3	106	December 10, 2025
Mark messages as seen with REST API RT Developers	0	37	December 10, 2025
Please help, upgrade issue from RT 5.0.4 to 6.0.1	28	333	December 9, 2025

Welcome to the Request Tracker Community Forum!

This forum is for users of Request Tracker (RT), Request Tracker for Incident Response (RTIR), and associated extensions and add-ons. There are discussions and questions on how to use RT, how to configure things, and eve…