don’t know if it could interest someone… but it is attached.
This patch was used with RT-3.0.10. When someone reply on a transation
in the ticket view, the name quote into bracket >[name - date]: is
by the real name. If the RealName is not present fallback to the Name.
It could be usefull if you didn’t want your customers to see your
internals RT nickname.
transaction-reply-real-name.patch (547 Bytes)