Hi RTers,
We do work in hours, and work out of hours. The time recording piece of RT has only a daily granularity, we don’t know when they worked, and whether that time should be chargeable.
What are people doing about that, custom fields, triggering off when time is recorded, something else?
I’m looking for best practice in how to handle this in a way that adds the least amount of admin overhead for my engineers.
Thanks in advance,
Simon.