Hi all,
I just published a new Extension for RT: RT::Extension::AwayMode
CPAN: RT-Extension-AwayMode-0.01 - Automatically hand off tickets while an owner is away - metacpan.org
Github: GitHub - firefart/RT-Extension-AwayMode · GitHub
This extension lets you set a away flag (optionally with a date) per user similar to outlooks auto reply /.out of office. If a users ticket receives a reply and he/she is set to away, the ticket will be unassigned so it pops up in the open tickets again. This solves a big pain point in our team and the untake action fits our workflow perfectly.
Posting this here just in case someone else had the same pain points..
Screenshots:
