RTIR 5.0.0 Released

In addition to the Release of RT 5 we’re excited to announce the general availability of RTIR 5.0. This release introduces a major update of the web UI, following the RT update to the popular open source Bootstrap front-end toolkit. This brings to RTIR (and RT) a modern, responsive layout, keeping all of the familiar features of RTIR.

There were many, many changes throughout RTIR to support these major new features. In addition to the theme updates, RTIR has a new feed reader, the search and charting interface now uses RT’s core search system, and default custom field values now use RT’s core default values feature. Check out our blog to read more about this release and the new features that are available.

You can get the new version here:


SHA-256 sums

1230c6b689435bff5798431f740830aadedb98626a72bf51210dc648a0a675d4 RT-IR-5.0.0.tar.gz
72fbb7fc2534243890cc95a2f41dfc85e9d755649ac23735b369feab109b9be1 RT-IR-5.0.0.tar.gz.asc

As with previous versions of RTIR, it’s import to install with a matching version of RT. The RTIR 5.0 series is compatible with the RT 5.0 series. If you have used past versions of RTIR, you’ll know that in the past the version numbers were independent, which could lead to some confusion. With this new release, the major series version numbers between RTIR and RT are the same and we hope this makes it easier to find compatible versions.

If you are upgrading from a previous RTIR version, be sure to review the RTIR UPGRADING-5.0 upgrade documentation: https://docs.bestpractical.com/rtir/5.0.0/UPGRADING-5.0.html

If you are also upgrading to RT 5.0.0, be sure to also read that documentation, available at: https://docs.bestpractical.com/rt/5.0.0/UPGRADING-5.0.html

A complete changelog is available from git by running:
git log 4.0.1…5.0.0
or visiting: https://github.com/bestpractical/rtir/compare/4.0.1...5.0.0

You can also find a comprehensive list of changes in RTIR 5.0.0 in our release notes.

I have fresh install on ubuntu 19 with RT 5.0.0 and RTIR 5.0.0 but still have an issue with sendout emails. I wrote already about that


and here

Still have no answers or bug fix. This bug exist in RTIR after version 3.2.0. RT looks like not affected.