In new installation with RT 4.4.1 and RTIR 4.0.0 or RTIR 4.0.1rc1 if replay to Incident Report e-mail is sent to all correspond e-mails ignoring unchecked boxes. I checked POST data. It’s send it correctly only one checked e-mail. But in fact both emails receive it.
In TO field must be only one e-mail “test1@locahost”, but have second one too “test2@locahost”. This is how log looks like when replay to incident report ticket:
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: About to prepare scrips for transaction #145 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:189)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Found 11 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #145 on ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:482)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #11 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #18 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #19 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #23 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #25 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #29 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - [trt.localhost #3] test subject (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - [trt.localhost #3] test subject (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #6 because it didn’t Prepare (/opt/rt4/sbin/…/lib/RT/Scrips.pm:345)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #145 on ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:482)
[1829] [Fri Aug 18 11:06:02 2017] [warning]: Use of uninitialized value in split at /opt/rt4/share/html/Helpers/ShowSimplifiedRecipients line 99. (/opt/rt4/share/html/Helpers/ShowSimplifiedRecipients:99)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: About to prepare scrips for transaction #146 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:189)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Found 11 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #146 on ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:482)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #11 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #18 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #19 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #23 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #25 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #29 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - [trt.localhost #3] test subject (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - [trt.localhost #3] test subject (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #6 because it didn’t Prepare (/opt/rt4/sbin/…/lib/RT/Scrips.pm:345)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: About to commit scrips for transaction #146 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:212)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Committing scrip #13 on txn #146 of ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:293)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Committing scrip #33 on txn #146 of ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:293)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Committing scrip #4 on txn #146 of ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:293)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0xb8c78e8), id 146 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:684)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-4-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-4-0@example.com
rt-4.4.1-1829-1503054287-912.3-4-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1915.3-4-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-4-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-4-0@example.com
rt-4.4.1-1829-1503054287-912.3-4-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1915.3-4-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield Bcc; recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-4-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-4-0@example.com
rt-4.4.1-1829-1503054287-912.3-4-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1915.3-4-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: No recipients found for deferred delivery on transaction #146 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:752)
[1829] [Fri Aug 18 11:06:08 2017] [info]: rt-4.4.1-1829-1503054368-1915.3-4-0@example.com #3/146 - Scrip 4 On Correspond Notify Other Recipients (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:285)
[1829] [Fri Aug 18 11:06:08 2017] [info]: rt-4.4.1-1829-1503054368-1915.3-4-0@example.com No recipients found. Not sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:806)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Committing scrip #5 on txn #146 of ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:293)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0xb8c78e8), id 146 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:684)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield To; recipients are test1@locahost,test2@locahost (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-5-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-5-0@example.com
rt-4.4.1-1829-1503054287-912.3-5-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1857.3-5-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
To: test1@locahost, test2@locahost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Got user mail preference ‘Individual messages’ for user test1@locahost (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:721)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Got user mail preference ‘Individual messages’ for user test2@locahost (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:721)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-5-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-5-0@example.com
rt-4.4.1-1829-1503054287-912.3-5-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1857.3-5-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
To: test1@locahost, test2@locahost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield Bcc; recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-5-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-5-0@example.com
rt-4.4.1-1829-1503054287-912.3-5-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1857.3-5-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
To: test1@locahost, test2@locahost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: No recipients found for deferred delivery on transaction #146 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:752)
[1829] [Fri Aug 18 11:06:08 2017] [info]: rt-4.4.1-1829-1503054368-1857.3-5-0@example.com #3/146 - Scrip 5 On Correspond Notify Requestors and Ccs (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:285)
[1829] [Fri Aug 18 11:06:08 2017] [info]: rt-4.4.1-1829-1503054368-1857.3-5-0@example.com sent To: test1@locahost, test2@locahost (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:316)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - [trt.localhost #3] test subject (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping scrips for transaction #147 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:181)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #146 on ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:482)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Rendering attachment #90 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Rendering attachment #93 of ‘text/plain’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Rendering attachment #96 of ‘text/plain’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
In new installation with RT 4.4.1 and RTIR 4.0.0 or RTIR 4.0.1rc1 if replay to Incident Report e-mail is sent to all correspond e-mails ignoring unchecked boxes. I checked POST data. It’s send it correctly only one checked e-mail. But in fact both emails receive it.
In TO field must be only one e-mail “test1@locahost”, but have second one too “test2@locahost”. This is how log looks like when replay to incident report ticket:
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: About to prepare scrips for transaction #145 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:189)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Found 11 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #145 on ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:482)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #11 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #18 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #19 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #23 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #25 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #29 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - [trt.localhost #3] test subject (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - [trt.localhost #3] test subject (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Skipping Scrip #6 because it didn’t Prepare (/opt/rt4/sbin/…/lib/RT/Scrips.pm:345)
[1829] [Fri Aug 18 11:06:01 2017] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #145 on ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:482)
[1829] [Fri Aug 18 11:06:02 2017] [warning]: Use of uninitialized value in split at /opt/rt4/share/html/Helpers/ShowSimplifiedRecipients line 99. (/opt/rt4/share/html/Helpers/ShowSimplifiedRecipients:99)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: About to prepare scrips for transaction #146 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:189)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Found 11 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #146 on ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:482)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #11 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #18 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #19 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #23 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #25 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #29 because it isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:337)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - [trt.localhost #3] test subject (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - [trt.localhost #3] test subject (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping Scrip #6 because it didn’t Prepare (/opt/rt4/sbin/…/lib/RT/Scrips.pm:345)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: About to commit scrips for transaction #146 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:212)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Committing scrip #13 on txn #146 of ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:293)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Committing scrip #33 on txn #146 of ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:293)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Committing scrip #4 on txn #146 of ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:293)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0xb8c78e8), id 146 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:684)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-4-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-4-0@example.com
rt-4.4.1-1829-1503054287-912.3-4-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1915.3-4-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-4-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-4-0@example.com
rt-4.4.1-1829-1503054287-912.3-4-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1915.3-4-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield Bcc; recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-4-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-4-0@example.com
rt-4.4.1-1829-1503054287-912.3-4-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1915.3-4-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: No recipients found for deferred delivery on transaction #146 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:752)
[1829] [Fri Aug 18 11:06:08 2017] [info]: rt-4.4.1-1829-1503054368-1915.3-4-0@example.com #3/146 - Scrip 4 On Correspond Notify Other Recipients (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:285)
[1829] [Fri Aug 18 11:06:08 2017] [info]: rt-4.4.1-1829-1503054368-1915.3-4-0@example.com No recipients found. Not sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:806)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Committing scrip #5 on txn #146 of ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:293)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0xb8c78e8), id 146 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:684)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield To; recipients are test1@locahost,test2@locahost (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-5-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-5-0@example.com
rt-4.4.1-1829-1503054287-912.3-5-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1857.3-5-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
To: test1@locahost, test2@locahost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Got user mail preference ‘Individual messages’ for user test1@locahost (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:721)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Got user mail preference ‘Individual messages’ for user test2@locahost (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:721)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-5-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-5-0@example.com
rt-4.4.1-1829-1503054287-912.3-5-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1857.3-5-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
To: test1@locahost, test2@locahost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Working on mailfield Bcc; recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:700)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Subject: [trt.localhost #3] test subject
From: test@localhost
Reply-To: test@localhost
In-Reply-To: rt-4.4.1-1829-1503054287-912.3-5-0@example.com
References: RT-Ticket-3@example.com
rt-4.4.1-1829-1503054173-372.3-5-0@example.com
rt-4.4.1-1829-1503054287-912.3-5-0@example.com
Message-ID: rt-4.4.1-1829-1503054368-1857.3-5-0@example.com
X-RT-Loop-Prevention: trt.localhost
X-RT-Ticket: trt.localhost #3
X-Managed-BY: RT 4.4.1 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
To: test1@locahost, test2@locahost
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:707)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:730)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:739)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: No recipients found for deferred delivery on transaction #146 (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:752)
[1829] [Fri Aug 18 11:06:08 2017] [info]: rt-4.4.1-1829-1503054368-1857.3-5-0@example.com #3/146 - Scrip 5 On Correspond Notify Requestors and Ccs (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:285)
[1829] [Fri Aug 18 11:06:08 2017] [info]: rt-4.4.1-1829-1503054368-1857.3-5-0@example.com sent To: test1@locahost, test2@locahost (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:316)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/plain - [trt.localhost #3] test subject (/opt/rt4/sbin/…/lib/RT/I18N.pm:289)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Skipping scrips for transaction #147 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:181)
[1829] [Fri Aug 18 11:06:08 2017] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #146 on ticket #3 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:482)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Rendering attachment #90 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Rendering attachment #93 of ‘text/plain’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[1829] [Fri Aug 18 11:06:09 2017] [debug]: Rendering attachment #96 of ‘text/plain’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
I confirm that we have the same issue. The checkboxes don’t work (the script sending the mails don’t take them into account?), and so the “proper” way if we want is to change who receives the email is to modify the Requestors prior to replying.
What we actually did in our latest version is to hide those non-working checkboxes with a bit of css:
/**
* Hide recipient checkboxes in order not to be misleading
*/
#recipients label[for=TxnSendMailToAll], #recipients input[type=checkbox] { display: none; }
/**
* Plus the "Uncheck boxes to disable notifications…" text below, which then doesn't make sense
*/
#recipients div.titlebox-content table + p { display: none }
Changing Requestors is fastest solution, but changing Requestors can lead to send e-mail to wrong person. I check on latest version 5.0.1. In case of general ticket if uncheck all Requestors then Replay is added without sending email. Incident Reports always send email if have Requestors.