Upgrade to 6.0.1 - article insert is not working

[natasa_13]

Hi.

I just did an upgrade from 5.0.7 to 6.0.1, all seems to work fine, except the Article insert when creating a reply to ticket, creating investigation…. When you select the article you would like to apply, you can see the text showing in the message box for a second, then it got deleted and the original text from history shows up with no text from article. Also the LinkedArticles from Investigations PageLayout is not showing the linked articles.

Anybody else have/had similar issues and may share a solution to that?

Thanks.

[rt_admin_guy]

@natasa_13

LinkedArticles from Investigations PageLayout is not showing the linked articles.

I was able to fix this with the patch supplied in the release post comments:

RT 6.0.1 Released

We’re pleased to announce the general availability RT 6.0.1. This release primarily supports running the newly released RTIR 6.0.1. Some new features and bug fixes are also included. A detailed list of changes is available in the release notes on our documentation site. If you are upgrading to RT 6 for the first time, be sure to read through the notes on upgrading and earlier release announcements for additional information. The new version is available here: https://download.bestpractical.co…

[hrnjan]

Hello RT community,
we tried to fix that problem with the provided patch, but our article inserts are still failing. Is there any update for this bug? We can provide further info - let me know if we can help with pointing out this bug.

[natasa_13]

Hi.

I have RTIR version 6.0.1 but the article insert is still failing. If anyone has a solution to that, I would appreciate the help.

Thanks.