When registering a new ticket in the web GUI, and filling out the CC
field, one expects that RT would send a copy to the CC address upon
ticket creation. This does not happen in our RT installation (RT 4.2.12
- patches). RT only sends out one email, the one to the
AdminCCs. Looking at the configured Scrips, I noticed that there does
not seem to be a Scrip for doing this.
There is a Scrip “On Correspond Notify Other Recipients”. Should this
Scrip fire on Create?