I am wanting to customize the update page (reply or resolve) so that the History section also shows on the page. We want to see the ticket history to know what we are replying or commenting to. Can someone assist in getting that info on the page? I have already placed the Update.html in my local folder but perl is not my strongsuit. Taking that a step further, is it possible to have the first comment in the reply? Would that be a template change? Help is appreciated. Thanks.
Jason Ledford
Systems Analyst
The Biltmore Companyhttp://www.biltmore.com/
One North Pack Square
Asheville, NC 28801
(828) 225-6127
Hi,
Grep Ticket/Display.html for “History” and more importantly take a look at
Ticket/Hisotry.html file. Work from these examples to embed history in
Update.html.On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford jledford@biltmore.comwrote:
I am wanting to customize the update page (reply or resolve) so that the
History section also shows on the page. We want to see the ticket history
to know what we are replying or commenting to. Can someone assist in
getting that info on the page? I have already placed the Update.html in my
local folder but perl is not my strongsuit. Taking that a step further, is
it possible to have the first comment in the reply? Would that be a
template change? Help is appreciated. Thanks.****
Jason Ledford****
Systems Analyst
The Biltmore Company http://www.biltmore.com/****
One North Pack Square****
Asheville, NC 28801****
(828) 225-6127****
Best regards, Ruslan.
I will be honest I am struggling a little bit with this. I have tried a couple different approaches and can’t get this to work. First I just made a local copy of history.html and named it MyPage.html and it worked. I then tried to add those elements into a local Update.html page and can’t get it to show anything additional. Just for testing I added a simple test div just to try and display something extra on the Update page and can’t get that to work. I have restarted the server and the mason/obj/folder is empty. What am I doing wrong? I have read through ticket/display.thml and history.html over and over and I feel like I am just overlooking something. Perl is new to me and help is most appreciated. Thanks.From: ruslan.zakirov@gmail.com [ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov [ruz@bestpractical.com]
Sent: Thursday, August 29, 2013 10:48 AM
To: Jason Ledford
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Show History on Update Page
Hi,
Grep Ticket/Display.html for “History” and more importantly take a look at Ticket/Hisotry.html file. Work from these examples to embed history in Update.html.
Hi,
Google for “clear mason cache request tracker”.On Fri, Aug 30, 2013 at 7:15 AM, Jason Ledford jledford@biltmore.comwrote:
I will be honest I am struggling a little bit with this. I have tried a
couple different approaches and can’t get this to work. First I just made
a local copy of history.html and named it MyPage.html and it worked. I
then tried to add those elements into a local Update.html page and can’t
get it to show anything additional. Just for testing I added a simple test
div just to try and display something extra on the Update page and can’t
get that to work. I have restarted the server and the mason/obj/folder is
empty. What am I doing wrong? I have read through ticket/display.thml and
history.html over and over and I feel like I am just overlooking something.
Perl is new to me and help is most appreciated. Thanks.
From: ruslan.zakirov@gmail.com [ruslan.zakirov@gmail.com] On Behalf Of
Ruslan Zakirov [ruz@bestpractical.com]
Sent: Thursday, August 29, 2013 10:48 AM
To: Jason Ledford
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Show History on Update Page
Hi,
Grep Ticket/Display.html for “History” and more importantly take a look at
Ticket/Hisotry.html file. Work from these examples to embed history in
Update.html.
On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford <jledford@biltmore.com mailto:jledford@biltmore.com> wrote:
I am wanting to customize the update page (reply or resolve) so that the
History section also shows on the page. We want to see the ticket history
to know what we are replying or commenting to. Can someone assist in
getting that info on the page? I have already placed the Update.html in my
local folder but perl is not my strongsuit. Taking that a step further, is
it possible to have the first comment in the reply? Would that be a
template change? Help is appreciated. Thanks.
–
Best regards, Ruslan.
Best regards, Ruslan.
I thought I was clearing the cache, apparently I wasn’t. Cleared the cache and restarted and I have history on my update page. Thanks for your help.From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Friday, August 30, 2013 8:23 AM
To: Jason Ledford
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Show History on Update Page
Hi,
Google for “clear mason cache request tracker”.