Has anyone figured out a way to include all history, when you click the reply action ? The functionality i am missing is the exact same functionality as an email client when you hit the reply button i.e. Outlook.
I found some related topics, linked below, but none of them is 100% what i am looking for. Before i start writing code, is there any already written scrip or plugin ?
I have set up an approval process for invoices that is working perfectly up to the paying part. However, to finish it up I have 2 tasks I can’t figure out on my own.
I need to be able to send the entire “History” of the ticket in an email, and,
Attach any and all attachments from a particular custom field (of a type=attach multiple documents).
So far, for this project, I have:
1- created a custom lifecycle using status changes to move a CapEx through stages of authorization, acquisition…
I am wanting to customize the update page (reply or resolve) so that the History section also shows on the page. We want to see the ticket history to know what we are replying or commenting to. Can someone assist in getting that info on the page? I have already placed the Update.html in my local folder but perl is not my strongsuit. Taking that a step further, is it possible to have the first comment in the reply? Would that be a template change? Help is appreciated. Thanks.
I am testing RT 3.0.4 and I would like to know if there is an easy way
to have a ticket history sent by email when a ticket is resolved ?
(something like OnResolve Notify AdminCC, Template (“ticket history”)
or any other solution ?)
Thanks for helping,
Vassilios Ioannidis, PhD
Swiss Institute of Bioinformatics
CMU - 1, rue Michel Servet TEL. +41 22 379 5050
CH - 1211 Geneva 4 FAX +41 22 379 5858
is there a way to export ticket history to pdf? or at least a text file?
I checked these links but didn’t find my answer: