RT4 not sending ticket mail

RT Users
1

Hello
I’m trying installing and configuring RT4.
I’ve configured postfix with my google account, now, when the UserX create a ticket a mail is send to UserX’s gmail to confirm the ticket creation.
The problem is that the ticket is not sended to UserY’s gmail that is the queue’s admin.
I’ve set-up the mail of UserY during the user creation, added UserY to the “RTadmin” group, and added the “RTadmin” group to the “net” queue’s admins.

I think my postfix is working fine (it can send mail to the ticket’s creator).

Thanks in advance for the info.
Greetings

this is my /etc/aliases:

/etc/aliases

mailer-daemon: postmaster
postmaster: root
nobody: root
hostmaster: root
usenet: root
news: root
webmaster: root
www: root
ftp: root
abuse: root
noc: root
security: root
net-comment: “|/usr/bin/rt-mailgate --queue net --action comment --url hp://localhost/rt/"
net: "|/usr/bin/rt-mailgate --queue net --action correspond --url hp://localhost/rt/”

this is my 50-debconf.pm

THE BASICS:

Set($rtname, ‘rt_user’);
Set($Organization, ‘user-VirtualBox’);

#Set($CorrespondAddress , ‘rt@user-VirtualBox’);
#Set($CommentAddress , ‘rt-comment@user-VirtualBox’);

THE WEBSERVER:

Set($WebPath , “/rt”);
Set($WebBaseURL , “http://user-VirtualBox”);

#SET WHITLIST TO BYPASS WARNING ABOUT SCRIPT FORGERY
Set(@ReferrerWhitelist,qw(localhost:80 127.0.0.1:80 user-virtualbox:80));

#SET E-MAIL
Set($MailCommand , ‘postfix’);
#Set($SendmailArguments , “-bm --”);
Set($MaxAttachmentSize , 10000000);
Set($FriendlyFromLineFormat, “"%s" <%s>”);

2

This previous post, where they mention using Gmail, might help. I don’t use Gmail for my RT address, so I can’t help.

3

Also just check that the queue has a scrip attached to it that is notifying AdminCcs by email as well as requestors.

1 Like
4

I’m sorry for my first post. I’ve learned how to add the user to the watcher, and how to use the script section.
I am now able to send the notify to all the user i want.
Thanks in advance.

1 Like