Hi RT Experts
I am using RT 3.6.5. on a Fedora 9 Machine, everything is fine
but on my few merged ticket i get the following error mail generated and
sent to root user. on every reply this error mail generated.
“RT thinks this message may be a bounce”
could someone guide me where should i look for this error? and how to
overcome this?
This problem is only with merged tickets only
Rana Tanveer
+923224194457
http://www.sysadminsline.com
Rana,
When you merged the initial ticket, did you merge it into a ticket in
the same queue?
Kenn
LBNLOn 10/20/2008 8:11 AM, Rana Tanveer wrote:
Hi RT Experts
I am using RT 3.6.5. http://3.6.5. on a Fedora 9 Machine, everything
is fine
but on my few merged ticket i get the following error mail generated and
sent to root user. on every reply this error mail generated.
“RT thinks this message may be a bounce”
could someone guide me where should i look for this error? and how to
overcome this?
This problem is only with merged tickets only
–
Rana Tanveer
+923224194457
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Thanks Kenneth Crocker for you quick response
might be but some other fellow did this merge.
i actually want to know what should i do to avoid this situation. what to
check and where to check. situation is annoyed getting too much bounces like
that.
thanks for response
regards,
Rana TanveerOn Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker KFCrocker@lbl.gov wrote:
Rana,
When you merged the initial ticket, did you merge it into a ticket
in the same queue?
Kenn
LBNL
On 10/20/2008 8:11 AM, Rana Tanveer wrote:
Hi RT Experts
I am using RT 3.6.5. http://3.6.5. on a Fedora 9 Machine, everything is
fine
but on my few merged ticket i get the following error mail generated and
sent to root user. on every reply this error mail generated.
“RT thinks this message may be a bounce”
could someone guide me where should i look for this error? and how to
overcome this?
This problem is only with merged tickets only
–
Rana Tanveer
+923224194457
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a
copy at http://rtbook.bestpractical.com
Rana Tanveer
+923224194457
http://www.sysadminsline.com
Hi RT Experts
I am using RT 3.6.5. http://3.6.5. on a Fedora 9 Machine, everything
is
fine
but on my few merged ticket i get the following error mail generated
and
sent to root user. on every reply this error mail generated.
“RT thinks this message may be a bounce”
could someone guide me where should i look for this error? and how to
overcome this?
This problem is only with merged tickets only
This message is often caused by sending mail from an RT ticket to an
address that feeds back into RT.
Steve
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T
Rana Tanveer wrote 5767 bytes:
i actually want to know what should i do to avoid this situation. what to
check and where to check. situation is annoyed getting too much bounces like
that.
I believe you should check RTAddressRegexp in your RT_SiteConfig.pm. Add
all addresses that go to RT in there.
Rana,
If you know SQL and have either SQL Plus or SQL Navigator (or some
other tool), you might want to take a look at the “TICKETS” table. This
table will show you any links, tickets it merged from, etc. That might
tell you something. Have you run a query to see what queues there
are/were in? If a ticket from another Queue was merged into a ticket in
a different Queue AND if that is the cause, you might be able to
correct the problem by unmerging the ticket, moving it to the correct
queue and THEN merging it.
To stop the problem, you could write a scrip that evaluates the “FROM”
queue on a merge and if no the same as the “TO” queue, do not complete
the transaction, or if that’s not possible, UNDO the transaction. Just a
thought.
Kenn
LBNLOn 10/21/2008 5:35 AM, Rana Tanveer wrote:
Thanks Kenneth Crocker for you quick response
might be but some other fellow did this merge.
i actually want to know what should i do to avoid this situation. what
to check and where to check. situation is annoyed getting too much
bounces like that.
thanks for response
regards,
Rana Tanveer
On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <KFCrocker@lbl.gov mailto:KFCrocker@lbl.gov> wrote:
Rana,
When you merged the initial ticket, did you merge it into a
ticket in the same queue?
Kenn
LBNL
On 10/20/2008 8:11 AM, Rana Tanveer wrote:
Hi RT Experts
I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.> on a Fedora
9 Machine, everything is fine
but on my few merged ticket i get the following error mail
generated and sent to root user. on every reply this error mail
generated.
"RT thinks this message may be a bounce"
could someone guide me where should i look for this error? and
how to overcome this?
This problem is only with merged tickets only
--
---------------------------------------------
Rana Tanveer
+923224194457
http://www.sysadminsline.com
---------------------------------------------
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
Discover RT's hidden secrets with RT Essentials from O'Reilly
Media. Buy a copy at http://rtbook.bestpractical.com
–
Rana Tanveer
+923224194457
I just upgraded our RT from 3.6.4 to 3.8.1 applied all required patches
and modules as per README file. I am using external authentication and
although the upgrade was successful, but each time a user logs in and
clicks on any tabs, or tickets they get logged off and they have to
login back in again to complete the task they wanted to.
Any ideas or help is greatly appreciated.
Cheers,
Hossein
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca
Hi Kenn
Thanks for your valuable support
i will dig into it and let you know the situation.
Rana Tanveer
+923224194457
http://www.sysadminsline.comOn Tue, Oct 21, 2008 at 11:20 PM, Kenneth Crocker KFCrocker@lbl.gov wrote:
Rana,
If you know SQL and have either SQL Plus or SQL Navigator (or some
other tool), you might want to take a look at the “TICKETS” table. This
table will show you any links, tickets it merged from, etc. That might tell
you something. Have you run a query to see what queues there are/were in? If
a ticket from another Queue was merged into a ticket in a different Queue
AND if that is the cause, you might be able to correct the problem by
unmerging the ticket, moving it to the correct queue and THEN merging it.
To stop the problem, you could write a scrip that evaluates the
“FROM” queue on a merge and if no the same as the “TO” queue, do not
complete the transaction, or if that’s not possible, UNDO the transaction.
Just a thought.
Kenn
LBNL
On 10/21/2008 5:35 AM, Rana Tanveer wrote:
Thanks Kenneth Crocker for you quick response
might be but some other fellow did this merge.
i actually want to know what should i do to avoid this situation. what to
check and where to check. situation is annoyed getting too much bounces like
that.
thanks for response
regards,
Rana Tanveer
On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <KFCrocker@lbl.gov<mailto: KFCrocker@lbl.gov>> wrote:
Rana,
When you merged the initial ticket, did you merge it into a
ticket in the same queue?
Kenn
LBNL
On 10/20/2008 8:11 AM, Rana Tanveer wrote:
Hi RT Experts
I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.> on a Fedora
9 Machine, everything is fine
but on my few merged ticket i get the following error mail
generated and sent to root user. on every reply this error mail
generated.
"RT thinks this message may be a bounce"
could someone guide me where should i look for this error? and
how to overcome this?
This problem is only with merged tickets only
-- ---------------------------------------------
Rana Tanveer
+923224194457
http://www.sysadminsline.com
---------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
Discover RT's hidden secrets with RT Essentials from O'Reilly
Media. Buy a copy at http://rtbook.bestpractical.com
–
Rana Tanveer
+923224194457
It sounds like you are using a newer version of MySQL. You must follow
the MySQL upgrade procedures even if you were using MySQL 4.0 or lower
prior to moving to 3.8.1 The upgrade docs falsely give the impression
that this is only the case when moving to MySQL 4.1+ from MySQL 4.0.
Even if everything seemed to be working with the previous version, your
tables need to be converted to the new character set.
Hossein Rafighi wrote:
Hi all,
I upgraded our RT from 3.6.4 to 3.81. Can anyone on the list point me to
a resource where I can read and understand how the new iCal feature
works on 3.8.1?
Many thanks in advance,
Hossein
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca
Hi all,
I upgraded our RT from 3.6.4 to 3.81. Can anyone on the list point me to
a resource where I can read and understand how the new iCal feature
works on 3.8.1?
There’s a link on all ticket search results. You can subscribe to the
due dates of any tasklist as an ical feed by copy-pasting that link into
your calendar app.
For example, I have all our customer project due dates show up in my
google calendar 
Best,
Jesse
For example, I have all our customer project due dates show up in my
google calendar 
How do you do that? I assume you’re not running under RT under SSL
then?
Our RT is over SSL, and google calendar refuses to add an RT iCal
feed…
I have all my RT Due dates showing up from an https:// link without
problem. I’ve had iCal refuse an ssl link but not google calendar.
-kevin
Thanks for the info. I did install RTx::Calendar from cpan, but the
installation procedure put everything in /usr/share/rt3!
Placing Set(@Plugins,(qw(RTx::Calendar))); in RT_SiteConfig is giving
the following error:
Can’t locate RTx/Calendar.pm in @INC (@INC contains:
/opt/rt3/bin/…/local/lib /opt/rt3…
Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line
55, line 273.
Any Ideas?
Hossein
Jerrad Pierce wrote:>> On Tue 28.Oct’08 at 14:30:46 -0700, Hossein Rafighi wrote:
Hi all,
I upgraded our RT from 3.6.4 to 3.81. Can anyone on the list point me to
a resource where I can read and understand how the new iCal feature
works on 3.8.1?
There’s a link on all ticket search results. You can subscribe to the
due dates of any tasklist as an ical feed by copy-pasting that link into
your calendar app.
See also the RTx::Calendar for more iCal *& general calendaring) fun.
For example, I have all our customer project due dates show up in my
google calendar 
How do you do that? I assume you’re not running under RT under SSL then?
Our RT is over SSL, and google calendar refuses to add an RT iCal feed…
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca
For the records, I ended up downloading RTx Calendar tarball and
modified the Makefile to get this working. I am at loss why perl put
everything in /usr/share/rt3! This is a dedicated VM host that only runs
our RT. But, live and learn I guess.
Thanks to everyone who replied, – and Cheers,
Hossein
I wrote:
Thanks for the info. I did install RTx::Calendar from cpan, but the
installation procedure put everything in /usr/share/rt3!
Placing Set(@Plugins,(qw(RTx::Calendar))); in RT_SiteConfig is giving
the following error:
Can’t locate RTx/Calendar.pm in @INC (@INC contains:
/opt/rt3/bin/…/local/lib /opt/rt3…
Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line
55, line 273.
Any Ideas?
Hossein
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca
Hi Kenn
for my test I created several tickets in different queues and than merged
them together, but on these merged ticket i am not getting the bounce error.
there might be other things wrong i could not sort out.
any further clue will be appreciated.
Rana Tanveer
+923224194457
http://www.sysadminsline.comOn Wed, Oct 22, 2008 at 12:05 AM, Rana Tanveer ranatanveer@gmail.comwrote:
Hi Kenn
Thanks for your valuable support
i will dig into it and let you know the situation.
–
Rana Tanveer
+923224194457
On Tue, Oct 21, 2008 at 11:20 PM, Kenneth Crocker KFCrocker@lbl.govwrote:
Rana,
If you know SQL and have either SQL Plus or SQL Navigator (or some
other tool), you might want to take a look at the “TICKETS” table. This
table will show you any links, tickets it merged from, etc. That might tell
you something. Have you run a query to see what queues there are/were in? If
a ticket from another Queue was merged into a ticket in a different Queue
AND if that is the cause, you might be able to correct the problem by
unmerging the ticket, moving it to the correct queue and THEN merging it.
To stop the problem, you could write a scrip that evaluates the
“FROM” queue on a merge and if no the same as the “TO” queue, do not
complete the transaction, or if that’s not possible, UNDO the transaction.
Just a thought.
Kenn
LBNL
On 10/21/2008 5:35 AM, Rana Tanveer wrote:
Thanks Kenneth Crocker for you quick response
might be but some other fellow did this merge.
i actually want to know what should i do to avoid this situation. what to
check and where to check. situation is annoyed getting too much bounces like
that.
thanks for response
regards,
Rana Tanveer
On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <KFCrocker@lbl.gov<mailto: KFCrocker@lbl.gov>> wrote:
Rana,
When you merged the initial ticket, did you merge it into a
ticket in the same queue?
Kenn
LBNL
On 10/20/2008 8:11 AM, Rana Tanveer wrote:
Hi RT Experts
I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.> on a Fedora
9 Machine, everything is fine
but on my few merged ticket i get the following error mail
generated and sent to root user. on every reply this error mail
generated.
"RT thinks this message may be a bounce"
could someone guide me where should i look for this error? and
how to overcome this?
This problem is only with merged tickets only
-- ---------------------------------------------
Rana Tanveer
+923224194457
http://www.sysadminsline.com
---------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
Discover RT's hidden secrets with RT Essentials from O'Reilly
Media. Buy a copy at http://rtbook.bestpractical.com
–
Rana Tanveer
+923224194457
Hi Steve.
I tried several methods to send the replies to some test tickets. but i
am
not getting the bounce error…
can you please explain it again for me. because i want to diagnose what
is
the problem. like how specifically i should send mail to ticket to get
this
error.
thanks
Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.
Steve
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T
Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.
Steve
–
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T
Thanks for prompt response.
Rana Tanveer
+923224194457
http://www.sysadminsline.com
Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.
Steve
Thanks Steve
you are right. that was really the casue.
now i have made necessary changes to my ticket and become
cool !!!
Rana Tanveer
+923224194457
http://www.sysadminsline.com
Rana,
What did you see in the database using sql?
Kenn
LBNLOn 10/30/2008 1:08 PM, Rana Tanveer wrote:
Hi Kenn
for my test I created several tickets in different queues and than
merged them together, but on these merged ticket i am not getting the
bounce error.
there might be other things wrong i could not sort out.
any further clue will be appreciated.
–
Rana Tanveer
+923224194457
On Wed, Oct 22, 2008 at 12:05 AM, Rana Tanveer <ranatanveer@gmail.com mailto:ranatanveer@gmail.com> wrote:
Hi Kenn
Thanks for your valuable support
i will dig into it and let you know the situation.
--
---------------------------------------------
Rana Tanveer
+923224194457
http://www.sysadminsline.com
---------------------------------------------
On Tue, Oct 21, 2008 at 11:20 PM, Kenneth Crocker <KFCrocker@lbl.gov <mailto:KFCrocker@lbl.gov>> wrote:
Rana,
If you know SQL and have either SQL Plus or SQL Navigator
(or some other tool), you might want to take a look at the
"TICKETS" table. This table will show you any links, tickets it
merged from, etc. That might tell you something. Have you run a
query to see what queues there are/were in? If a ticket from
another Queue was merged into a ticket in a different Queue AND
if that is the cause, you might be able to correct the problem
by unmerging the ticket, moving it to the correct queue and THEN
merging it.
To stop the problem, you could write a scrip that
evaluates the "FROM" queue on a merge and if no the same as the
"TO" queue, do not complete the transaction, or if that's not
possible, UNDO the transaction. Just a thought.
Kenn
LBNL
On 10/21/2008 5:35 AM, Rana Tanveer wrote:
Thanks Kenneth Crocker for you quick response
might be but some other fellow did this merge.
i actually want to know what should i do to avoid this
situation. what to check and where to check. situation is
annoyed getting too much bounces like that.
thanks for response
regards,
Rana Tanveer
On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <KFCrocker@lbl.gov <mailto:KFCrocker@lbl.gov> <mailto:KFCrocker@lbl.gov <mailto:KFCrocker@lbl.gov>>> wrote:
Rana,
When you merged the initial ticket, did you merge
it into a
ticket in the same queue?
Kenn
LBNL
On 10/20/2008 8:11 AM, Rana Tanveer wrote:
Hi RT Experts
I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.>
<http://3.6.5.> on a Fedora
9 Machine, everything is fine
but on my few merged ticket i get the following error
mail
generated and sent to root user. on every reply this
error mail
generated.
"RT thinks this message may be a bounce"
could someone guide me where should i look for this
error? and
how to overcome this?
This problem is only with merged tickets only
-- ---------------------------------------------
Rana Tanveer
+923224194457
http://www.sysadminsline.com
---------------------------------------------
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>
<mailto:sales@bestpractical.com
<mailto:sales@bestpractical.com>>
Discover RT's hidden secrets with RT Essentials from
O'Reilly
Media. Buy a copy at http://rtbook.bestpractical.com
--
---------------------------------------------
Rana Tanveer
+923224194457
http://www.sysadminsline.com
---------------------------------------------