RT thinks this message may be a bounce

RT Users
24

Rana,

   What did you see in the database using sql?

Kenn
LBNL

Hi Kenn

i did not check with sql uptill now because i want to test it what you say…

let me tell you what i did.

  1. I created two tickets in different queues
  2. than i merged these tickets (it show me only one queue at merged ticket)

than i send many replies and but no bounce for that merged tickets.

than i go for steve solution now i got that following are the causes of this
bounce error :

  1. adding queue address as requestor OR cc OR admincc OR all of three
    in tickets.
  2. replying from ticket adding queue address as CC, BCC, etc.

so i change my effected tickets and now there is no bounce.

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

25

Rana,

   What did you see in the database using sql?

Kenn
LBNL

and thanks a lot for your valuable time.

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

26

http://wiki.bestpractical.com/view/RTAddressRegexpOn Fri, Oct 31, 2008 at 1:11 AM, Rana Tanveer ranatanveer@gmail.com wrote:

Hi,

From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.

Steve

Thanks Steve

you are right. that was really the casue.
now i have made necessary changes to my ticket and become

cool !!!

–

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

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