RT thinks this message may be a bounce

Hi,

From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.

Steve

Thanks Steve

you are right. that was really the casue.
now i have made necessary changes to my ticket and become

cool !!!

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

Are you (Kevin, Jesse, other SSL iCal + google calendar users)
certain that google is accessing your feed over SSL?

Yes.

Does your NoAuth happen to also be available sans SSL?

No.

Rana,

What did you see in the database using sql?

Kenn
LBNLOn 10/30/2008 1:08 PM, Rana Tanveer wrote:

Hi Kenn

for my test I created several tickets in different queues and than
merged them together, but on these merged ticket i am not getting the
bounce error.

there might be other things wrong i could not sort out.

any further clue will be appreciated.

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

On Wed, Oct 22, 2008 at 12:05 AM, Rana Tanveer <ranatanveer@gmail.com mailto:ranatanveer@gmail.com> wrote:

Hi Kenn

Thanks for your valuable support
i will dig into it and let you know the situation.



-- 
---------------------------------------------
         Rana Tanveer
        +923224194457
http://www.sysadminsline.com
---------------------------------------------

On Tue, Oct 21, 2008 at 11:20 PM, Kenneth Crocker <KFCrocker@lbl.gov <mailto:KFCrocker@lbl.gov>> wrote:

    Rana,


           If you know SQL and have either SQL Plus or SQL Navigator
    (or some other tool), you might want to take a look at the
    "TICKETS" table. This table will show you any links, tickets it
    merged from, etc. That might tell you something. Have you run a
    query to see what queues there are/were in? If a ticket from
    another Queue was merged into a ticket in a different Queue  AND
    if that is the cause, you might be able to correct the problem
    by unmerging the ticket, moving it to the correct queue and THEN
    merging it.
           To stop the problem, you could write a scrip that
    evaluates the "FROM" queue on a merge and if no the same as the
    "TO" queue, do not complete the transaction, or if that's not
    possible, UNDO the transaction. Just a thought.

    Kenn
    LBNL


    On 10/21/2008 5:35 AM, Rana Tanveer wrote:

        Thanks Kenneth Crocker for you quick response

        might be but some other fellow did this merge.

        i actually want to know what should i do to avoid this
        situation. what to check and where to check. situation is
        annoyed getting too much bounces like that.
         thanks for response

        regards,

        Rana Tanveer





        On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <KFCrocker@lbl.gov <mailto:KFCrocker@lbl.gov> <mailto:KFCrocker@lbl.gov <mailto:KFCrocker@lbl.gov>>> wrote:

           Rana,


                  When you merged the initial ticket, did you merge
        it into a
           ticket in the same queue?


           Kenn
           LBNL


           On 10/20/2008 8:11 AM, Rana Tanveer wrote:

               Hi RT Experts

               I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.>
        <http://3.6.5.> on a Fedora

               9 Machine, everything is fine


               but on my few merged ticket i get the following error
        mail
               generated and sent to root user. on every reply this
        error mail
               generated.

               "RT thinks this message may be a bounce"

               could someone guide me where should i look for this
        error? and
               how to overcome this?

               This problem is only with merged tickets only


               --        ---------------------------------------------
                       Rana Tanveer
                      +923224194457
               http://www.sysadminsline.com
               ---------------------------------------------


             
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        -- 
        ---------------------------------------------
                Rana Tanveer
               +923224194457
        http://www.sysadminsline.com
        ---------------------------------------------

Rana,

   What did you see in the database using sql?

Kenn
LBNL

Hi Kenn

i did not check with sql uptill now because i want to test it what you say…

let me tell you what i did.

  1. I created two tickets in different queues
  2. than i merged these tickets (it show me only one queue at merged ticket)

than i send many replies and but no bounce for that merged tickets.

than i go for steve solution now i got that following are the causes of this
bounce error :

  1. adding queue address as requestor OR cc OR admincc OR all of three
    in tickets.
  2. replying from ticket adding queue address as CC, BCC, etc.

so i change my effected tickets and now there is no bounce.

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

Rana,

   What did you see in the database using sql?

Kenn
LBNL

and thanks a lot for your valuable time.

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

http://wiki.bestpractical.com/view/RTAddressRegexpOn Fri, Oct 31, 2008 at 1:11 AM, Rana Tanveer ranatanveer@gmail.com wrote:

Hi,

From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.

Steve

Thanks Steve

you are right. that was really the casue.
now i have made necessary changes to my ticket and become

cool !!!

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com


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Best regards, Ruslan.