Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.Steve
Thanks Steve
you are right. that was really the casue.
now i have made necessary changes to my ticket and become
cool !!!
Rana Tanveer
+923224194457
Are you (Kevin, Jesse, other SSL iCal + google calendar users)
certain that google is accessing your feed over SSL?
Yes.
Does your NoAuth happen to also be available sans SSL?
No.
Rana,
What did you see in the database using sql?
Kenn
LBNLOn 10/30/2008 1:08 PM, Rana Tanveer wrote:
Hi Kenn
for my test I created several tickets in different queues and than
merged them together, but on these merged ticket i am not getting the
bounce error.there might be other things wrong i could not sort out.
any further clue will be appreciated.
–
Rana Tanveer +923224194457http://www.sysadminsline.com
On Wed, Oct 22, 2008 at 12:05 AM, Rana Tanveer <ranatanveer@gmail.com mailto:ranatanveer@gmail.com> wrote:
Hi Kenn Thanks for your valuable support i will dig into it and let you know the situation. -- --------------------------------------------- Rana Tanveer +923224194457 http://www.sysadminsline.com --------------------------------------------- On Tue, Oct 21, 2008 at 11:20 PM, Kenneth Crocker <KFCrocker@lbl.gov <mailto:KFCrocker@lbl.gov>> wrote: Rana, If you know SQL and have either SQL Plus or SQL Navigator (or some other tool), you might want to take a look at the "TICKETS" table. This table will show you any links, tickets it merged from, etc. That might tell you something. Have you run a query to see what queues there are/were in? If a ticket from another Queue was merged into a ticket in a different Queue AND if that is the cause, you might be able to correct the problem by unmerging the ticket, moving it to the correct queue and THEN merging it. To stop the problem, you could write a scrip that evaluates the "FROM" queue on a merge and if no the same as the "TO" queue, do not complete the transaction, or if that's not possible, UNDO the transaction. Just a thought. Kenn LBNL On 10/21/2008 5:35 AM, Rana Tanveer wrote: Thanks Kenneth Crocker for you quick response might be but some other fellow did this merge. i actually want to know what should i do to avoid this situation. what to check and where to check. situation is annoyed getting too much bounces like that. thanks for response regards, Rana Tanveer On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <KFCrocker@lbl.gov <mailto:KFCrocker@lbl.gov> <mailto:KFCrocker@lbl.gov <mailto:KFCrocker@lbl.gov>>> wrote: Rana, When you merged the initial ticket, did you merge it into a ticket in the same queue? Kenn LBNL On 10/20/2008 8:11 AM, Rana Tanveer wrote: Hi RT Experts I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.> <http://3.6.5.> on a Fedora 9 Machine, everything is fine but on my few merged ticket i get the following error mail generated and sent to root user. on every reply this error mail generated. "RT thinks this message may be a bounce" could someone guide me where should i look for this error? and how to overcome this? This problem is only with merged tickets only -- --------------------------------------------- Rana Tanveer +923224194457 http://www.sysadminsline.com --------------------------------------------- ------------------------------------------------------------------------ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@bestpractical.com <mailto:sales@bestpractical.com> <mailto:sales@bestpractical.com <mailto:sales@bestpractical.com>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- --------------------------------------------- Rana Tanveer +923224194457 http://www.sysadminsline.com ---------------------------------------------
Rana,
What did you see in the database using sql?Kenn
LBNL
Hi Kenn
i did not check with sql uptill now because i want to test it what you say…
let me tell you what i did.
than i send many replies and but no bounce for that merged tickets.
than i go for steve solution now i got that following are the causes of this
bounce error :
so i change my effected tickets and now there is no bounce.
Rana Tanveer
+923224194457
Rana,
What did you see in the database using sql?Kenn
LBNL
and thanks a lot for your valuable time.
Rana Tanveer
+923224194457
http://wiki.bestpractical.com/view/RTAddressRegexpOn Fri, Oct 31, 2008 at 1:11 AM, Rana Tanveer ranatanveer@gmail.com wrote:
Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.Steve
Thanks Steve
you are right. that was really the casue.
now i have made necessary changes to my ticket and becomecool !!!
–
Rana Tanveer +923224194457http://www.sysadminsline.com
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Best regards, Ruslan.