RT-Extension-MandatoryOnTransition-0.18

1

Is anybody using this extension with RT version 4.4.4? If so, has it worked well or do you have challenges?

2

Are you having issues with it? My experience is it works correctly

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3

Hi knation, thanks for the feedback.

We were looking for an extension to assist us in forcing users to specify/complete certain CF’s and I suggested this one. However, I was told by one of our support guys that when he enabled the extension it “broke” RT but I think he confused it with a different extension. I just wanted to be sure of my facts before I push back on the issue. :wink:

4

We’ve been using it for a while and no problems here.
Hurray for 0.18 and (custom) role support.

Jeff

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5

Hi

I note on this post: One of the custom field is coming twice while resolving a ticket that craig refers to RT::Extension::CustomFieldsOnUpdate which was first released in 2016.

I assume this one is also still working as well?

6

If you use mandatory on transition then you don’t need that extension since mandatory on transition supports the config options for $ShowAllCustomFieldsOnMandatoryUpdate

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7

Thanks for the feedback Jeff

8

Thanks for the advice knation, I will pass on your comments.