RT 3.0.5 "Next" and "Previous" buttons sometimes not displayed

RT Users
1

We’ve recently upgraded from RT 2 to RT v3.0.5 and every once in a while
the “Next”, “Previous”, “First” and “Last” buttons aren’t displayed on
the ticket Display screen. There doesn’t seem to be any reason for this
happening. I’m using Mozilla 1.4.

Any ideas?

Thanks,
Mike Gibbons

2

I also saw something strange after I upgraded from RT2.0.15 to 3.0.6. When I look at the tickets window RT says there are 23 tickets that match the search but only 19 tickets are actually listed…

Is this an upgrade bug or a 3.0.6 bug??

Stevo----- Original Message -----
From: Michael Gibbons
To: rt-users@lists.fsck.com
Sent: Monday, September 29, 2003 10:49 AM
Subject: [rt-users] RT 3.0.5 “Next” and “Previous” buttons sometimes not displayed

We’ve recently upgraded from RT 2 to RT v3.0.5 and every once in a while the “Next”, “Previous”, “First” and “Last” buttons aren’t displayed on the ticket Display screen. There doesn’t seem to be any reason for this happening. I’m using Mozilla 1.4.

Any ideas?

Thanks,
Mike Gibbons

3

Stevo wrote:

I also saw something strange after I upgraded from RT2.0.15 to 3.0.6.
When I look at the tickets window RT says there are 23 tickets that
match the search but only 19 tickets are actually listed…

Is this an upgrade bug or a 3.0.6 bug??

It’s known miss feature. 4 Tickets match your search but are Dead thus
don’t display.

4

Okay - so what is a ‘dead’ ticket then??

–SteveFrom: “Ruslan U. Zakirov” cubic@acronis.ru
To: “Stevo” checkpoint@ozbergs.com
Cc: rt-users@lists.fsck.com
Sent: Tuesday, September 30, 2003 1:29 AM
Subject: Re: [rt-users] RT 3.0.5 “Next” and “Previous” buttons sometimes not
displayed

Stevo wrote:

I also saw something strange after I upgraded from RT2.0.15 to 3.0.6.
When I look at the tickets window RT says there are 23 tickets that
match the search but only 19 tickets are actually listed…

Is this an upgrade bug or a 3.0.6 bug??

It’s known miss feature. 4 Tickets match your search but are Dead thus
don’t display.

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5

Steve,

“Dead” was the RT2 term for a Deleted ticket. I’d recommend reading the
documentation, specifically page 5 of the manual (found here:
http://www.bestpractical.com/rt/draftmanual.pdf), to determine what
exactly this means.

Now, does anyone have any idea why the “Next” and “Previous” buttons
aren’t being displayed (the original subject of this e-mail)?

Cheers,
Mike

Stevo wrote:

6

@Michael_Gibbons
Not sure if this applies here but your ticket was one of the first I came across when our next/prev buttons were disappearing.

We are using external auth and setting #Set($WebExternalAuthContinuous, 0);
stopped the buttons from disappearing.

7

Every now and then, the “Next,” “Previous,” “First,” and “Last” buttons disappear, creating a bit of a navigation challenge. Our primary browser is Mozilla 1.4, and despite thorough testing, I can’t pinpoint a specific trigger for this issue. I’ve tried clearing the browser cache, ensuring JavaScript is enabled, and checking RT’s configuration settings without success.