Query Builder Result Page -> Clickable CustomField Link

RT Users
1

Hi RT Users,
i have a question regarding CustomFields of Type Upload On File. If i create
a query and at the output i let display RT the Content of this Field, i get
a the Name of the Attached File, so far so good.

But now i like to direct link this as downloadable link, is there any way to
do this?

MFG

Torsten Brumm

http://www.brumm.me

2

Maybe you could use the ‘link values to’ feature to put something together?“Torsten Brumm” torsten.brumm@googlemail.com wrote:

Hi RT Users,
i have a question regarding CustomFields of Type Upload On File. If i create
a query and at the output i let display RT the Content of this Field, i get
a the Name of the Attached File, so far so good.

But now i like to direct link this as downloadable link, is there any way to
do this?

–
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

Hi Torsten,

you have to extend the ticket columnmap to get the link into the search
result.

-chrisAm 02.08.2010 19:42, schrieb Torsten Brumm:

Hi RT Users,
i have a question regarding CustomFields of Type Upload On File. If i
create a query and at the output i let display RT the Content of this
Field, i get a the Name of the Attached File, so far so good.

But now i like to direct link this as downloadable link, is there any
way to do this?