We’ve started seeing this bug in our RT 4.4.2 install. I can’t tell if it’s a Firefox bug, an RT bug, or an RT Plugin bug (‘RT::Extension::CustomFieldsOnUpdate’). I’m trying to reproduce the bug reliably but am having trouble doing so.
Something on the page is causing the “All Recipients” checkbox to be cleared during a Reply. We’ve had users reporting they weren’t receiving email updates, but could see the updates if they went to view the ticket.
Has anyone else seen this?