Perm Requestors/CCs/AdminCC being unchecked when adding recipients


#1

We’ve started seeing this bug in our RT 4.4.2 install. I can’t tell if it’s a Firefox bug, an RT bug, or an RT Plugin bug (‘RT::Extension::CustomFieldsOnUpdate’). I’m trying to reproduce the bug reliably but am having trouble doing so.

Something on the page is causing the “All Recipients” checkbox to be cleared during a Reply. We’ve had users reporting they weren’t receiving email updates, but could see the updates if they went to view the ticket.

Has anyone else seen this?


#2

It appears it is the CustomFields plugin. I just wrote a Reply, and changed our ticket “Status” and it has cleared the “All Recipients” checkbox.


#3

It could possibly be related to this issue reported in August '17 - 4.4.2: Problem when checking One-Time CCs recipients


#4

I’ve worked out what triggers it (or at least one way TO trigger it). I have the CustomField plugin added. If I don’t enter text into the Reply field, everything is fine. However, if I enter a Reply FIRST and THEN alter the Custom Fields to the right, that seems to clear the recipients at the bottom.


#5

I have reported a bug on the Plugin page.