Just curious what others do with the CC: list and communicating to an external team of users. My tickets start with a requestor, and commonly add other requestor team members to the CC: list of the ticket.
When I communicate out from the ticket, everyone gets a copy of the email but they don’t know each other are recipients so they commonly re-CC everyone back in.
What do others do to manage this? Can you alter the templates to include a banner or footer informing all recipients of the Requestor and CC: list?
Just wondering what others do