Not knowing who is included on email responses

[cgb]

Hey there,

I asked something similar the other week and got a few replies. I haven’t had time to test any of them but they might be of help to you

Other teams practices for managing CC: list

In the past I have set the auto reply template to tell people that their email to our system generates a dynamic mailing list and other people may be added to the thread without their knowledge. This is probably the most confusing aspect of RT with respect to end-users. It’s a fairly regular occurrence that someone says “you mentioned Bob but he is not on this email…” Best, Peter