I recently realized that when a new ticket is created via an email, RT does not send notifications to addresses in the CC. However when a new ticket is created from the Web UI, the configured scrip “On Create, Notify CCs” works fine.
The logs always show that RT is “Commiting Scrip #…” but no email is sent out. There are no error/warning logs to stderr as well.
Is this the default functionality or is something broken in my installation. And how can make RT send out emails notification to all CC’ed addresses when a new ticket is created via email?
I am running RT 4.4.2 new install.