(no subject)

David_Hammond · July 23, 2001, 11:40pm

heya Greg, Yes it is, I have got around this problem but Ive been presented
with another

Syntax error on line 951 of /usr/local/apache/conf/httpd.conf:

Can’t locate DBI.pm in @INC (@INC contains:
/usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
/usr/local/lib/perl5/site_perl/5.6.1/i686-linux
/usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl .
/usr/local/apache/ /usr/local/apache/lib/perl) at
/usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm line 4.

BEGIN failed–compilation aborted at
/usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm line 4.

Compilation failed in require at (eval 3) line 3.

Any ideas would be greatly appreciated!

Cheers

Dave----- Original Message -----
From: “Greg Cope” gjjc@rubberplant.freeserve.co.uk
To: rt-users@lists.fsck.com
Sent: Monday, July 23, 2001 3:15 PM
Subject: Re: [rt-users] (no subject)

David Hammond wrote:

Hey guys/gals…having a bit of a problem here…ive installed rt
2.0 on redhat 7.1…and this is my problem…

\

Is this a mod_perl apache ? (httpd -l should include a line with
mod_perl in it if its complied statically)

Greg

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Greg_Cope · July 24, 2001, 6:22am

David Hammond wrote:

heya Greg, Yes it is, I have got around this problem but Ive been presented
with another

Syntax error on line 951 of /usr/local/apache/conf/httpd.conf:

Can’t locate DBI.pm in @INC (@INC contains:
/usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
/usr/local/lib/perl5/site_perl/5.6.1/i686-linux
/usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl .
/usr/local/apache/ /usr/local/apache/lib/perl) at
/usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm line 4.

BEGIN failed–compilation aborted at
/usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm line 4.

Compilation failed in require at (eval 3) line 3.

Any ideas would be greatly appreciated!

No need for ideas - DBI does not appear to be installed - as perl cant
find it.

Have you run make testdeps ? This will tell you of any problems with
things like DBI.

Greg

William_Ritchie · August 20, 2001, 3:59pm

unsubscribe

w.ritchie.vcf (400 Bytes)

Daniel_Blakeley · September 12, 2001, 2:44pm

25 highest priority tickets I requested

Hi,

I’m trying to understand how the “25 highest priority tickets I
requested” works. I’m set as a watcher on a queue that has 4 open
tickets but is only displaying 2 tickets in the 25 highest. What does
RT use to determine if it should display a ticket in the 25 highest?

Thanks,

Daniel

Daniel Blakeley (N2YEN) Cornell Center for Materials Research
daniel@ccmr.cornell.edu E20 Clark Hall

Martin_Schapendonk1 · September 12, 2001, 7:06pm

I’m trying to understand how the "25 highest priority tickets I

requested" works. I’m set as a watcher on a queue that has 4 open

tickets but is only displaying 2 tickets in the 25 highest. What does

RT use to determine if it should display a ticket in the 25 highest?

It only shows the tickets you requested, i.e. the tickets where you are
the Requestor of. So you probably raised two issues yourself

Martin

Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University

Matthew_Watson · September 13, 2001, 10:31am

I’m trying to understand how the "25 highest priority tickets I

requested" works. I’m set as a watcher on a queue that has 4 open

tickets but is only displaying 2 tickets in the 25 highest. What does

RT use to determine if it should display a ticket in the 25 highest?

It only shows the tickets you requested, i.e. the tickets where you are
the Requestor of. So you probably raised two issues yourself

Martin

–
Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University

Have a look at /path/to/rt/WebRT/html/Elements/MyRequests

This is the template (or mason element?,only just learning mason) that works
out your requests, here is the code that does the work.

$MyTickets->LimitRequestor(VALUE => $session{‘CurrentUser’}->EmailAddress);
$MyTickets->LimitStatus(VALUE => “open”);
$MyTickets->LimitStatus(VALUE => “new”);
$MyTickets->OrderBy(FIELD => ‘Priority’, ORDER => ‘DESC’);
$MyTickets->RowsPerPage(25);

So, what you are getting is the top priority tickets, requested by you, that is
open or new.

Mat.

Lassi_Koikkalainen · September 17, 2001, 6:31pm

Hi,

What could be the reason for this message:

The following text was generated during the delivery attempt:

------ pipe to |/usr/local/rt2/bin/rt-mailgate --queue it-support
–action correspond
generated by it-support@rt.visualsystems.com ------

Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 115.

The request gets to rt, and the requestor gets the autoreply, but
immediately after that also this message.

Thanks for any help

/Lassi

Simon_Thornington · September 17, 2001, 7:11pm

I’m not sure if this is relevant, but I installed RT2 w/Postgres the other
day, and I needed to include the port number (I couldn’t just leave it
blank). I got an error like this until I set the DB_PORT or whatever to
5432.

Cheers,

Simon.On Mon, 17 Sep 2001, Lassi Koikkalainen wrote:

Hi,

What could be the reason for this message:

The following text was generated during the delivery attempt:

------ pipe to |/usr/local/rt2/bin/rt-mailgate --queue it-support
–action correspond
generated by it-support@rt.visualsystems.com ------

Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 115.

The request gets to rt, and the requestor gets the autoreply, but
immediately after that also this message.

Thanks for any help

/Lassi

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Jesse_Vincent · September 19, 2001, 4:02am

This should be fixed in 2.0.8On Mon, Sep 17, 2001 at 03:11:13PM -0400, Simon Thornington wrote:

I’m not sure if this is relevant, but I installed RT2 w/Postgres the other
day, and I needed to include the port number (I couldn’t just leave it
blank). I got an error like this until I set the DB_PORT or whatever to
5432.

Cheers,

Simon.

On Mon, 17 Sep 2001, Lassi Koikkalainen wrote:

Hi,

What could be the reason for this message:

The following text was generated during the delivery attempt:

------ pipe to |/usr/local/rt2/bin/rt-mailgate --queue it-support
–action correspond
generated by it-support@rt.visualsystems.com ------

Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 115.

The request gets to rt, and the requestor gets the autoreply, but
immediately after that also this message.

Thanks for any help

/Lassi

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

Konstantin_Chekushin · September 24, 2001, 11:53am

Good day!
I have a question:
Can I install own default encoding?
Konstantin Chekushin mailto: koch@lmt.lv
Latvian Mobile Phone Company http://www.lmt.lv
Network Support and Information Technology Group +371 7773606

+371 9248521 (mobile)

Adam_R_Prato · October 11, 2001, 8:54pm

Hi there,

I was trying to work out my issue where I didnt want to have to

authenticate when grabbing rt.jpg. After poking around I found:

{sys1:/proj/request/demo/WebRT# find . -type f | xargs grep rt.jpg
./data/obj/STANDARD/Elements/Header:$_out->(’/rt.jpg" alt=“RT”>
./data/obj/STANDARD/SelfService/Elements/Header:$_out->(’/rt.jpg" alt=“RT”>
./html/CVS/Entries:/rt.jpg/1.1.2.2/Mon Dec 11 06:46:25 2000//Trt-1-1
./html/Elements/Header:

./html/SelfService/Elements/Header: <IMG SRC="<%$RT::WebPath%>/rt.jpg" al

should that be

^^^^^^ instead of

My webserver is running on a different port than port 80, thus its looking at
the wrong server for the rt.jpg

If I were to modify this to check myself, where would I be modifying it?

Please advise.

Adam

Jesse_Vincent · October 12, 2001, 5:58am

should that be
^^^^^^ instead of

I don’t think so.

My webserver is running on a different port than port 80, thus its looking at
the wrong server for the rt.jpg

It shouldn’t be doing that with relative paths.

If I were to modify this to check myself, where would I be modifying it?

webrt/Elements/Header

Please advise.

Adam

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

CJ_Lynce · March 15, 2002, 2:36pm

Hi there… I’m recently set up RT2… got all the aliases typed out…
and tried to send a message to the mail gate… But it fails everytime.
I’m looked up on the lists, and found out about smrsh… So i put a
symlink to /usr/lib/sendmail.d/bin (where smrsh looks…) and still,
nothing happens…

I’m running SuSE 7.3 w/2.4.17d (selfcompiled)… Can anyone help?

This is the error mail I’m getting

----- The following addresses had permanent fatal errors -----
“|/usr/rt/bin/rt-mailgate --queue general --action correspond”
(reason: 2)
(expanded from: rt@tpl005.twinsburg.org)

----- Transcript of session follows -----
Can’t locate config.pm in @INC (@INC contains: /usr/rt/etc /usr/rt/lib
/usr/lib/perl5/5.6.1/i586-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i586-linux
/usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl .) at
/usr/rt/lib/RT/Interface/Email.pm
line 105.
BEGIN failed–compilation aborted at /usr/rt/lib/RT/Interface/Email.pm
line 105.
Compilation failed in require at /usr/rt/bin/rt-mailgate line 30.
BEGIN failed–compilation aborted at /usr/rt/bin/rt-mailgate line 30.
554 5.3.0 unknown mailer error 2

Reporting-MTA: dns; tpl005.twinsburg.org
Received-From-MTA: DNS; tpl.twinsburg.lib.oh.us
Arrival-Date: Fri, 15 Mar 2002 07:15:53 -0500

Final-Recipient: RFC822; rt@tpl005.twinsburg.org
X-Actual-Recipient: X-Unix; |/usr/rt/bin/rt-mailgate --queue general
–action correspond
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Unix; 2
Last-Attempt-Date: Fri, 15 Mar 2002 07:15:54 -0500

I WAS GETTING THIS… but then it stopped and started with the message
above…
----- The following addresses had permanent fatal errors -----
/usr/rt/bin/rt-mailgate --queue technology --action correspond
(reason: can’t create (user) output file)
(expanded from: techbug@tpl005.twinsburg.org)

----- Transcript of session follows -----
554 5.3.0 cannot open
/usr/rt/bin/rt-mailgate.–queue.technology.–action.correspond:
Permission
denied
550 5.0.0 /usr/rt/bin/rt-mailgate --queue technology --action
correspond… Can’t create output

Reporting-MTA: dns; tpl005.twinsburg.org
Received-From-MTA: DNS; tpl.twinsburg.lib.oh.us
Arrival-Date: Fri, 15 Mar 2002 05:15:09 -0500

Final-Recipient: RFC822; techbug@tpl005.twinsburg.org
X-Actual-Recipient: X-Unix;
/usr/rt/bin/rt-mailgate.–queue.technology.–action.correspond
Action: failed
Status: 5.3.0
Diagnostic-Code: X-Unix; 73
Last-Attempt-Date: Fri, 15 Mar 2002 05:15:09 -0500

And this is what my smrsh directory looks like
drwxr-xr-x 2 root root 4096 Mar 15 07:34 ./
drwxr-xr-x 3 root root 4096 Mar 13 01:38 …/
lrwxrwxrwx 1 root root 13 Mar 13 01:38 mail →
/usr/bin/mail
-r-x–x–x 1 root root 746860 Sep 23 23:25 mail.local*
lrwxrwxrwx 1 root root 17 Mar 13 01:38 procmail →
/usr/bin/procmail*
lrwxrwxrwx 1 root root 23 Mar 15 07:34 rt-mailgate →
/usr/rt/bin/rt-mailgate*
-r-x–x–x 1 root root 6956 Sep 23 23:25 smrsh*
lrwxrwxrwx 1 root root 17 Mar 13 01:38 vacation →
/usr/bin/vacation
tpl005:/usr/lib/sendmail.d/bin #

And this is what my /usr/rt/bin Looks like
drwxr-xr-x 2 root rt 4096 Mar 15 03:42 ./
drwxr-xr-x 8 root root 4096 Mar 15 02:58 …/
-rwxr-sr-x 1 root rt 5136 Mar 15 02:59
mason_handler.fcgi*
-rwxr-sr-x 1 root rt 4631 Mar 15 02:59
mason_handler.scgi*
-rwxr-sr-x 1 root rt 29979 Mar 15 02:59 rt*
-rwxrwxr-x 1 root rt 8858 Mar 15 02:59 rt-mailgate*
-rwxr-sr-x 1 root rt 23821 Mar 15 02:59 rtadmin*
-rw-r–r-- 1 root root 3560 Mar 15 03:42 rtadminhelp
-rwxr-xr-x 1 root rt 4459 Mar 15 02:59 webmux.pl*
tpl005:/usr/rt/bin #

Sorry for all the junk… but maybe it will help you all…

–CJ

#!~ CJ Lynce - Systems Specialist
#!~ Twinsburg Public Library
#!~ 330.425.4268x4
#!~ cjlynce@twinsburg.lib.oh.us

Ferguson_Kevin · March 15, 2002, 3:03pm

The error states that RT’s config.pm file cannot be found.
It usually resides in rt/etc. Most likely this is a
permissions problem.

ttfn,
kevin

sc2 · March 22, 2002, 9:19pm

il use version rt-2-0-12-pre5
since today i the “watchers” and autoreplys doesnt work
he dont send ccs etc…

normal mails works fine

mail log says
option RunAsUser: unknown user smmsp: No such file or directory

and so the permissions for mqueue doesnt work.
the user smmsp is aviable…i am just wondering why the failure is not
coming for normal mails only for mails aliasing to a tracker…
he recives the mails fine…

if you have any ideas please let me know…thank you…

Ales_Mustar · March 23, 2002, 10:36pm

You have a badly configured sendmail.

Start there… set your mqueue permissions (chown smmsp:smmsp mqueue
-R) correctly!

You screwed up something while upgrading sendmail.

A.On Fri, 22 Mar 2002 sc2@gmx.at wrote:

Date: Fri, 22 Mar 2002 22:19:17 +0100
From: sc2@gmx.at
To: rt-users@lists.fsck.com
Subject: [rt-users] (no subject)

il use version rt-2-0-12-pre5
since today i the “watchers” and autoreplys doesnt work
he dont send ccs etc…

normal mails works fine

mail log says
option RunAsUser: unknown user smmsp: No such file or directory

and so the permissions for mqueue doesnt work.
the user smmsp is aviable…i am just wondering why the failure is not
coming for normal mails only for mails aliasing to a tracker…
he recives the mails fine…

if you have any ideas please let me know…thank you…

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Simon_Griffiths · March 26, 2002, 9:27am

Please could you unsubscribe me from your mailing list

Regards

Shaun Newbold
Systems Administrator - Clay Cross Building Society
Tel:+44(0)1246 862120 - Fax: +44(0)1246 250397

Sebastien_Champagne · April 26, 2002, 1:43pm

Hello,

While using the web interface I’ve noticed that after resolving a ticket it
seems to disappear. Does any one have an idea as to where the resolved
tickets go and how I may retreat them?

Thank You

Sebastien Champagne Blackpearl.net
http://www.blackpearl.net Birch Pond Office Park
Tel (603) 578-1967 x 223 410 Amherst Street, Suite. 300
Nashua, NH 03063 , USA

This message is intended to be confidential and may be legally privileged.
It is intended solely for the addressee. If you are not the intended
recipient, please delete this message from your system and notify us
immediately. Unless specifically indicated otherwise, any disclosure,
copying, distribution or action taken or omitted to be taken in reliance
on this message is prohibited and may be unlawful.

Bruce_Campbell · April 26, 2002, 2:14pm

While using the web interface I’ve noticed that after resolving a ticket it
seems to disappear. Does any one have an idea as to where the resolved
tickets go and how I may retreat them?

I’ve found that entreating them with chocolates makes them re-appear,
especially good Belgian dark. Assuming that you meant ‘How do I show the
list of resolved tickets’, you need to ‘Search’ for the ‘resolved’
tickets.

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations

V_S_R_A_Prasad_Prasa · April 29, 2002, 7:24am

Hi,
I am in the testing phase of RT. Here are the rules of my scrips,
but I donot get any mail to me as the Admin or the requestor. I can send a
mail from that unix system though. Any ideas where I could have missed.

OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Transaction
OnCorrespond NotifyAllWatchers with template Correspondence
OnComment NotifyAdminCcsAsComment with template AdminComment
OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence
OnResolve NotifyRequestorsAndCcs with template Resolved