(no subject)

RT Developers
21

I’ve set up a template that is supposed to show a queue name using the {$Ticket->QueueObj->Name} variable, but when the template gets emailed, the queue name is blank.

Here is the template:

<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}>

The ticket {$Ticket->id} is in the {$Ticket->QueueObj->Name} queue. Please move this ticket to its appropriate product queue.

Thanks,

RT Admin

Any suggestions?

Andy Werner

22

pretty strange. add more debugging into your template.2008/5/15 Andy Werner Andy.Werner@amxinc.com:

I’ve set up a template that is supposed to show a queue name using the
{$Ticket->QueueObj->Name} variable, but when the template gets emailed, the
queue name is blank.

Here is the template:

Subject: {$Ticket->id} is in the {$Ticket->QueueObj->Name} queue.

<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}>

The ticket {$Ticket->id} is in the {$Ticket->QueueObj->Name} queue. Please
move this ticket to its appropriate product queue.

Thanks,

RT Admin

Any suggestions?

Andy Werner

List info: The rt-devel Archives

Best regards, Ruslan.

23

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25

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26

08/23/2000 04:36 PM
(subscript: Angel Morales Ruiz@TSM)
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29

Hello!

I’m just installed RT v1.0.4, using Linux RH6.2,
Perl 5.00503, and have problem:

Then I try to send message to my RT by

rt: |"/etc/smrsh/rt-mailgate suppbase action"

I have reply, with content:

30

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31

Hi All,

Using Request Tracker, is it possible to customize “request settings”?
I mean, when I click ob the “Create request” button, I would like to deal
with a more sophisticated problem description form, than the
default holding “queue”, “status”, “priority”, … , “subject”,
“contents” fields. I would like to split the “contents” area to more
sub-fields.

Cheers,
Peter Stefan

32

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33

I have set up 1.3.70 for testing and am having some problems. I thought
I had everything configured correctly, but I can’t seem to send email
replies to tickets.

I can send email to create the ticket and the autoresponder is able to
send its mail, but when I reply to the ticket from inside RT, it never
gets sent, not even an error in the maillog, just gets recorded on the
ticket.

Am I missing something? I’m running it on Redhat 7.0 with the stock
sendmail and the following in my config.pm (comments snipped for
brevity)

{{{ Outgoing mail configuration

$CorrespondAddress=“RT::tech@splitinfinity.net”;

$CommentAddress=“RT::tech@splitinfinity.net”;

$MailCommand = ‘sendmailpipe’; (I have tried this with just “sendmail”
as well)

$SendmailArguments=“-it -ODeliveryMode=b -OErrorMode=m”;

$SendmailPath = “/usr/sbin/sendmail”;

$UseFriendlyToLine = 0;

Thanks for any help you can offer

Jason

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34

What scrips have you configured for your queue?
RT2 requires you to explicitly tell it to send mail on correspondence,
unlike RT 1.0.x.

    -jOn Thu, Apr 05, 2001 at 12:58:21PM -0700, Split infinity Tech Support wrote:

I have set up 1.3.70 for testing and am having some problems. I thought
I had everything configured correctly, but I can’t seem to send email
replies to tickets.

I can send email to create the ticket and the autoresponder is able to
send its mail, but when I reply to the ticket from inside RT, it never
gets sent, not even an error in the maillog, just gets recorded on the
ticket.

Am I missing something? I’m running it on Redhat 7.0 with the stock
sendmail and the following in my config.pm (comments snipped for
brevity)

{{{ Outgoing mail configuration

$CorrespondAddress=“RT::tech@splitinfinity.net”;

$CommentAddress=“RT::tech@splitinfinity.net”;

$MailCommand = ‘sendmailpipe’; (I have tried this with just “sendmail”
as well)

$SendmailArguments=“-it -ODeliveryMode=b -OErrorMode=m”;

$SendmailPath = “/usr/sbin/sendmail”;

$UseFriendlyToLine = 0;

Thanks for any help you can offer

Jason

–
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jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud,
sweat and blood, knife in one hand and PSION int he other, being
restrained by several other people, screaming “Let me at it!
Just let me at it!” Eichin standing calmly by with something
automated, milspec, and likely recoilless.
-xiphmont on opensource peer review

35

That was just the kick in the pants that I needed, thanks. It’s working
great now.

JasonOn 05 Apr 2001 16:22:31 -0400, Jesse wrote:

What scrips have you configured for your queue?
RT2 requires you to explicitly tell it to send mail on correspondence,
unlike RT 1.0.x.

    -j

On Thu, Apr 05, 2001 at 12:58:21PM -0700, Split infinity Tech Support wrote:

I have set up 1.3.70 for testing and am having some problems. I thought
I had everything configured correctly, but I can’t seem to send email
replies to tickets.

I can send email to create the ticket and the autoresponder is able to
send its mail, but when I reply to the ticket from inside RT, it never
gets sent, not even an error in the maillog, just gets recorded on the
ticket.

Am I missing something? I’m running it on Redhat 7.0 with the stock
sendmail and the following in my config.pm (comments snipped for
brevity)

{{{ Outgoing mail configuration

$CorrespondAddress=“RT::tech@splitinfinity.net”;

$CommentAddress=“RT::tech@splitinfinity.net”;

$MailCommand = ‘sendmailpipe’; (I have tried this with just “sendmail”
as well)

$SendmailArguments=“-it -ODeliveryMode=b -OErrorMode=m”;

$SendmailPath = “/usr/sbin/sendmail”;

$UseFriendlyToLine = 0;

Thanks for any help you can offer

Jason

–
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud,
sweat and blood, knife in one hand and PSION int he other, being
restrained by several other people, screaming “Let me at it!
Just let me at it!” Eichin standing calmly by with something
automated, milspec, and likely recoilless.
-xiphmont on opensource peer review

FREE Web Site Monitoring for ALL! 100% FREE!

Notifies you via: ICQ, AIM and EMAIL!

36

I am looking for an issue tracking system and I’m impressed with RT.

What I can’t figure out from the website is:

  1. Can I limit users to the extent that they don’t know that a queue even exists? In other words,
    the list of queues that they see are a subset of the queues in the system.

  2. I believe I saw that I could limit a user to only submitting an issue/bug (not modifying). Can
    I limit other users, by allowing them to modify but not delete?

Thanks,
KrisR

37

After importing RT1 to RT2 using the import script in my history only the
initial emails in history are visible and no replies at all. Any
suggestions?

Walter.

38

Hey guys/gals…having a bit of a problem here…ive installed rt 2.0 on redhat 7.1…and this is my problem…

command-> ./apachectl start

Syntax error on line 954 of /usr/local/apache/conf/httpd.conf:
Invalid command ‘PerlModule’, perhaps mis-spelled or defined by a module not included in the

server configuration
./apachectl start: httpd could not be started

lines added to httpd.conf that are not working…

<VirtualHost *>
DocumentRoot /usr/local/rt2/WebRT/html
ServerName auxdev.chariot.net.au
PerlModule Apache::DBI # line that error occurs on.
PerlRequire /usr/local/rt2/bin/webmux.pl

SetHandler perl-script
PerlHandler RT::Mason

39

David Hammond wrote:

Hey guys/gals…having a bit of a problem here…ive installed rt
2.0 on redhat 7.1…and this is my problem…

\

Is this a mod_perl apache ? (httpd -l should include a line with
mod_perl in it if its complied statically)

Greg

40

“DH” == David Hammond dhammond@chariot.net.au writes:

DH> Hey guys/gals…having a bit of a problem here…ive installed rt 2.0 on redhat 7.1…and this is my problem…
command-> ./apachectl start

DH> Syntax error on line 954 of /usr/local/apache/conf/httpd.conf:
DH> Invalid command ‘PerlModule’, perhaps mis-spelled or defined by a module not included in the

You don’t have mod_perl in your Apache.