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Hello all. I’ve sent the following message a few days ago to list
rt-users, but no reply. Can anyone in this list suggests ways to
investigate for the problem. Thanks !
Patrick
– snip
Hello all.
I’m trying to set up version 2.1.42 and the initial to the web UI caused
the following Apache log:
Constant subroutine CGI::XHTML_DTD redefined at
/Library/Perl/constant.pm line 108.
[Sun Oct 27 11:49:19 2002] [notice] Apache/1.3.26 (Darwin) mod_perl/1.27
configured – resuming normal operations
[Sun Oct 27 11:49:19 2002] [notice] Accept mutex: flock (Default: flock)
[Sun Oct 27 11:49:33 2002] [error] Can’t call method “handle_request” on
an undefined value at /usr/local/rt3/bin/webmux.pl line 88.
Any advise on how to proceed ? I’ve determined that the $ah handler
wasn’t created / defined in webmux.pl. The RT log file doesn’t have
anything after changing log level to ‘debug’.
Configuration:
Mac OS X 10.1.5
Mason 1.10
mod_perl 1.27
Hi,
I want to implement a job tracking and database publishing system and it is
going to be a fairly large task. Therefore getting started on the right
path in the beginning is important.
My company does short run 4 color digital printing. Because it is short
urn we handle multiple jobs every day. I developed an online bidding
system; it use Apache, mod_perl, and mysql. Now I would like to move to
tracking jobs online; first, for internal purposes – it would make the
workflow much easier to follow – and later for customers to view the status
of their jobs on the web. Each bid has about 38 data fields associated with
it and each job will have a few more fields along with an image file in the
form of a pdf.
I would like to create the job once approved from the bid. Then each job
needs to be tracked through production with operators at each stage being
able to update its status or add notes. After the job is finished an
invoice would be printed to go out with the job. Web based applications are
good for this because we use Mac’s and PC’s, and both must be able to have
access to that job.
I currently use Template::Toolkit along with a few other Apache modules to
deal with the bidding. I could do the entire programming myself-no single
thing it is that tough, though it would be helpful to have an existing
framework within which to develop.
I am looking at Request Tracker for this project and would appreciate any
feedback from users as to how well it would fit this project.
Thanks,
Thomas Whitney
Bcc: jesse@bestpractical.com
Reply-To:
In-Reply-To: 20030728092947.25808.qmail@web13704.mail.yahoo.com
[Please do not send mail to rt-devel and rt-bugs at the same time, as
people replying will create new ticket after new ticket. If you need to,
mail to rt-bugs and get a ticket id and then use that in the subject of
both messages]
After the mail body is passed to Apache, the mail handler takes few minutes
to process the long attachment. During this post-processing, HTTP POST
operation is not yet finished, and Apache returns error 500 after 300 seconds
(the default Timeout value).
Minutes? That surprises me. What database? That sounds like you have
something badly mistuned.
I think the mail handler should finalize the HTTP session before starting
to process the message body.
You mean that the server should tell the client “Ok, I’ve recorded the
message, you’re done” before it has done so? That’s a very, very bad
idea. That could easily result in lost messages.
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
Vivek Khera writes:
“JT” == James Terry james.c.terry@yale.edu writes:
JT> Great, but since this is a known issue and there seems to be a known
fix,
JT> can’t the fix be implemented in the next version?
Um… apparently it is fixed in the updated version of mod_perl.
How do you expect an application to work around such a bug?
See my original post.
Is it reasonable to ask for a <20 char bugfix that will prevent users
from complaining? I don’t mean to harp on this point, but the cost of
implementing my fix is negligible, and the benefits are real. Coping
with even a buggy version of mod_perl seems to be worthwhile for O(0)
costs such as these.
–Jim
james.c.terry@yale.edu wrote:
Is it reasonable to ask for a <20 char bugfix that will prevent users
from complaining? I don’t mean to harp on this point, but the cost of
implementing my fix is negligible, and the benefits are real.
… unless the “fix” breaks someone else. The bug is not in RT,
you have posted a workaround. Given that mod_perl2 betas are really
discouraged for running RT, I’d argue that workarounds for (already
fixed) bugs in mod_perl2 shouldn’t pollute the RT code.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances
My name is Tammy Dugan and my company has given me the task of changing
some of the code for RT. I only started learning Perl last week so it
is hard for me to understand the nuances of the RT code. I would
appreciate suggestions about how to add my own changes to the RT code
while still being able to easily upgrade RT (i.e. make as little changes
to the core RT code as possible). From what I can tell, I should use
code overlays and custom components to change the code and html. Am I
on the right track or is there a better solution? I appreciate any help
you can give me.
Tammy Dugan
Quoting Tammy Dugan tdugan@progeny.com (2003-11-10 15:54:31 GMT):
My name is Tammy Dugan and my company has given me the task of changing
some of the code for RT. I only started learning Perl last week so it
is hard for me to understand the nuances of the RT code. I would
appreciate suggestions about how to add my own changes to the RT code
while still being able to easily upgrade RT (i.e. make as little changes
to the core RT code as possible). From what I can tell, I should use
code overlays and custom components to change the code and html. Am I
on the right track or is there a better solution? I appreciate any help
you can give me.
No, that sounds right. If you’re using the Debian package (in sid and
sarge) you’ll have to put them into:
/usr/local/share/request-tracker3
/usr/local/share/request-tracker3/lib
/usr/local/share/request-tracker3/po
/usr/local/share/request-tracker3/etc
/usr/local/share/request-tracker3/html
Any problems with the Debian package, please just file a report with
the Debian BTS.
PORTLAND PLYMOUTH
SOUTHEASTERLY 3 OR 4 OCCASIONALLY 5. RAIN OR SHOWERS. MODERATE OR
GOOD
At Mon, 10 Nov 2003 10:54:31 -0500,
Tammy Dugan wrote:
[1 <multipart/alternative (7bit)>]
[1.1 <text/plain; us-ascii (quoted-printable)>][1.2 <text/html; us-ascii (quoted-printable)>]
My name is Tammy Dugan and my company has given me the task of changing some
of the code for RT. I only started learning Perl last week so it is hard for
me to understand the nuances of the RT code. I would appreciate suggestions
about how to add my own changes to the RT code while still being able to
easily upgrade RT (i.e. make as little changes to the core RT code as
possible). From what I can tell, I should use code overlays and custom
components to change the code and html. Am I on the right track or is there a
better solution? I appreciate any help you can give me.
I think you want to attend a RT developer training class.
http://www.bestpractical.com/services/training.html
-R
Hi, all
I need help on this on browser when I go to http://ipadress/admin/ I got
attempt to serve directory errror what am I doing wrong any help is really
appreciated, happy holidays
Thanks
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Please help!!!
I’m installing RT3.4.1 on a Solaris machine ==> unname -a output: SunOS tocrsv02 5.8 Generic_117350-12 sun4u sparc SUNW,Sun-Fire-280R and I’m getting this error when I try to run “make initialize-database”:
/usr/local/perl5.8/bin/perl //home/rtusr/RT/sbin/rt-setup-database --action init --dba RT_USER --prompt-for-dba-password
next at /home/rtusr/lib/perl5/site_perl/5.8.5/Locale/Maketext/Lexicon.pm line 427.
make: *** [initialize-database] Error 2
Thanks.
Iris
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Ok first off, sorry if this is the wrong list for this question.
Now the real problem, we are trying to make a scrip action that updates
a custom field based on the queue the ticket is being changed into. Now
the scrip action works. But, RT will update the custom field after the
scrip changes it. Basically POST data gets written to the DB after the
scrip runs. I fixed that by running the scrip in batch. But then
Modify.html and ModifyAll.html show the old custom field data until the
page is reloaded.
So, is there a way to either intercept the %ARGS data that says update
customfield-1 to whatever in the scrip? Or is there a way to cancel
that custom field update if the custom action has already processed?
Joshua Speicher
Web Developer
TekSecure Labs (sm)
(a division of Tekmark Global Solutions)
www.teksecurelabs.com
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