I’ve got rt 2.0.11 up and running, it is accepting emails, creating
tickets and responding to ticket creation via email (as configured). But
after the initial confirmation to the requestor it will not send out any
more emails either to Cc’s or requestors. I’ve tried both responding
manually (via the web interface) and having it automatically respond to
an event via a scrip, neither works. The error log shows:
RT::Transaction=HASH(0x8f81a20): Checking condition OnResolve…
RT::Transaction=HASH(0x8f81a20): Matches condition OnResolve…
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8f81a20): Prepared NotifyRequestors
RT::Action::Notify=HASH(0x8d5c390): No recipients found. Not sending.
RT::Transaction=HASH(0x8f81a20): Committed NotifyRequestors
So it appears that everything is working correctly except somewhere in
RT::Action::Notify it is not handed a valid recipient adress. I’ve taken
a glance at the code but not been able to find a good reason for this
behaviour. Any ideas?
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