No recipients found. Not sending

RT Users
1

Hi,

I’ve got rt 2.0.11 up and running, it is accepting emails, creating
tickets and responding to ticket creation via email (as configured). But
after the initial confirmation to the requestor it will not send out any
more emails either to Cc’s or requestors. I’ve tried both responding
manually (via the web interface) and having it automatically respond to
an event via a scrip, neither works. The error log shows:

RT::Transaction=HASH(0x8f81a20): Checking condition OnResolve…
RT::Transaction=HASH(0x8f81a20): Matches condition OnResolve…
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8f81a20): Prepared NotifyRequestors
RT::Action::Notify=HASH(0x8d5c390): No recipients found. Not sending.
RT::Transaction=HASH(0x8f81a20): Committed NotifyRequestors

So it appears that everything is working correctly except somewhere in
RT::Action::Notify it is not handed a valid recipient adress. I’ve taken
a glance at the code but not been able to find a good reason for this
behaviour. Any ideas?

Thanks,

Marc

E-mail is an informal method of communication and may be subject to data corruption, interception and unauthorised amendment for which Digital Bridges Ltd will accept no liability. Therefore, it will normally be inappropriate to rely on information contained on e-mail without obtaining written confirmation.

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

2

I’ve got rt 2.0.11 up and running, it is accepting emails, creating
tickets and responding to ticket creation via email (as configured). But
after the initial confirmation to the requestor it will not send out any
more emails either to Cc’s or requestors. I’ve tried both responding
manually (via the web interface) and having it automatically respond to
an event via a scrip, neither works. The error log shows:

You need to apply Watchers to the Queues, otherwise no-one is listed as
receiving the ‘regular’ mails to the queue.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations
3

Hi Bruce,

Thanks for your help, I’ve got a watcher assigned to the queue, both as
Cc and AdminCc. Still nothing coming through.

MarcOn Tue, 2002-03-19 at 17:07, Bruce Campbell wrote:

On 19 Mar 2002, Marc Beyer wrote:

I’ve got rt 2.0.11 up and running, it is accepting emails, creating
tickets and responding to ticket creation via email (as configured). But
after the initial confirmation to the requestor it will not send out any
more emails either to Cc’s or requestors. I’ve tried both responding
manually (via the web interface) and having it automatically respond to
an event via a scrip, neither works. The error log shows:

You need to apply Watchers to the Queues, otherwise no-one is listed as
receiving the ‘regular’ mails to the queue.

–
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

E-mail is an informal method of communication and may be subject to data corruption, interception and unauthorised amendment for which Digital Bridges Ltd will accept no liability. Therefore, it will normally be inappropriate to rely on information contained on e-mail without obtaining written confirmation.

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

4

Marc Beyer wrote:

Thanks for your help, I’ve got a watcher assigned to the queue, both as
Cc and AdminCc. Still nothing coming through.

Is the watcher the guy making the transactions?

http://fsck.com/rtfm/article.html?id=5

5

Hi All

I’ve set up rt2 2.0.15 (have been using 2.0.9 before) but now I seam not to
be able to send email on actions like correspond or resolve.

Ticktes get created when submited by email and the default autoreply is
sent, but that’s it.

In another email I read about creating ‘watchers’ so I tryed that too, but
no result.
Here’s the debug log:

[Tue Feb 18 08:15:32 2003] [debug]: RT::Transaction=HASH(0x8e00b7c):
Checking condition OnCorrespond…
[Tue Feb 18 08:15:32 2003] [debug]: RT::Transaction=HASH(0x8e00b7c): Matches
condition OnCorrespond…
[Tue Feb 18 08:15:32 2003] [debug]: now requiring RT::Action::Notify
[Tue Feb 18 08:15:32 2003] [debug]: RT::Action::Notify=HASH(0x8e6135c): To
is bpanizzon@iphpa.ch
[Tue Feb 18 08:15:32 2003] [debug]: RT::Action::Notify=HASH(0x8e6135c): Cc
is
[Tue Feb 18 08:15:32 2003] [debug]: RT::Action::Notify=HASH(0x8e6135c): Bcc
is
[Tue Feb 18 08:15:32 2003] [debug]: RT::Transaction=HASH(0x8e00b7c):
Prepared NotifyRequestors
[Tue Feb 18 08:15:32 2003] [debug]: RT::Action::Notify=HASH(0x8e6135c): No
recipients found. Not sending.
[Tue Feb 18 08:15:32 2003] [debug]: RT::Transaction=HASH(0x8e00b7c):
Committed NotifyRequestors

Any hint what’s gone wrong?

Benoit Panizzon

6

Hi,

Did you only add yourself as a watcher? RT does not send email to the person
performing the action, that may be the cause.

Do you still have the same problem if you add someone else as a watcher on
the queue?

Regards,

Martin

7

Hello everyone,

I have a problem on a certain ticket:

No correspondence gets sent to that requestor any more.
It used to work earlier, fresh test-ticktes worked fine.

The log file says:

rt-3.4.1-1217-14731-6.11.3639085301536@ticket.xxxxx.xxx No recipients
found. Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)

ii rt3.4-clients 3.4.1-2 Mail gateway and command-line interface to r
ii request-tracke 3.4.1-2 Extensible trouble-ticket tracking system

I have read some archives on the list which mentioned the NotifyActor
option.

But I still do not get any mail sent to that requestor while having
Set($NotifyActor, 1);

What could cause this behaviour?

8

Franz Georg Köhler wrote:

Hello everyone,

I have a problem on a certain ticket:

No correspondence gets sent to that requestor any more.
It used to work earlier, fresh test-ticktes worked fine.

The log file says:

rt-3.4.1-1217-14731-6.11.3639085301536@ticket.xxxxx.xxx No recipients
found. Not sending.

Did the requestor get deleted somehow?

(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)

ii rt3.4-clients 3.4.1-2 Mail gateway and command-line interface to r
ii request-tracke 3.4.1-2 Extensible trouble-ticket tracking system

I have read some archives on the list which mentioned the NotifyActor
option.

But I still do not get any mail sent to that requestor while having
Set($NotifyActor, 1);

What could cause this behaviour?

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

9

Franz Georg Köhler wrote:

Hello everyone,

I have a problem on a certain ticket:

No correspondence gets sent to that requestor any more.
It used to work earlier, fresh test-ticktes worked fine.

The log file says:

rt-3.4.1-1217-14731-6.11.3639085301536@ticket.xxxxx.xxx No recipients
found. Not sending.

Did the requestor get deleted somehow?

Hello everyone,

I finally found the source of error:

Someone had checked the

(Check boxes to disable notifications to the listed recipients)

check box and saved changes.

After undoing those settings, mail gets sent to the requestor again.

Thanks for your help.

Warning: You are not root

     -- nmap V. 2.54BETA31
10

I recently setup RT and for the most part am loving it. I have been
bitten by a nasty bug.

I have RT set to authenticate users via LDAP. This is working with no
problem. A user can create a ticket via email and be emailed back an
autoresponder.

The problem is, if they add a comment to the ticket, it gets added to
the ticket but no auto response gets sent back out to the user. I also
created a scrip to notify the ticket owner if there is a comments on the
ticket. In those cases I am getting the following errors in my RT log:

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-5-0@gridapp.com #36/430 - Scrip 5
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-5-0@gridapp.com No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-6-0@gridapp.com #36/430 - Scrip 6
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-6-0@gridapp.com No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-7-0@gridapp.com #36/430 - Scrip 7
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-7-0@gridapp.com No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-16-0@gridapp.com #36/430 - Scrip 16
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-16-0@gridapp.com No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)

Scrip 16 is the one to notify the ticket owner if the requestor has
updated the ticket.

This is RT 3.6.3, running on CentOS 4.4 32 bit.

Ben Ruset
IT Manager, GridApp Systems
email: bruset@gridapp.com
tel: 646-452-4042
web: http://www.gridapp.com

11

Is the requestor and the owner the same person? Are you using custom
conditions or actions? If so can you post them please?On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote:

I recently setup RT and for the most part am loving it. I have been
bitten by a nasty bug.

I have RT set to authenticate users via LDAP. This is working with no
problem. A user can create a ticket via email and be emailed back an
autoresponder.

The problem is, if they add a comment to the ticket, it gets added to
the ticket but no auto response gets sent back out to the user. I also
created a scrip to notify the ticket owner if there is a comments on
the ticket. In those cases I am getting the following errors in my RT
log:

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-5-0@gridapp.com #36/430 - Scrip 5
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-5-0@gridapp.com No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-6-0@gridapp.com #36/430 - Scrip 6
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-6-0@gridapp.com No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-7-0@gridapp.com #36/430 - Scrip 7
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-7-0@gridapp.com No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-16-0@gridapp.com #36/430 - Scrip 16
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-16-0@gridapp.com No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)

Scrip 16 is the one to notify the ticket owner if the requestor has
updated the ticket.

This is RT 3.6.3, running on CentOS 4.4 32 bit.

Ben Ruset
IT Manager, GridApp Systems
email: bruset@gridapp.com
tel: 646-452-4042
web: http://www.gridapp.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

12

In this particular case, yes. However the problem happens when when the
requestor and owner are different people.

I am not using any custom conditions or actions either. Everything
(apart from a customized template or two, and the LDAP overlay) is bone
stock.

Ben Ruset
IT Manager, GridApp Systems
email: bruset@gridapp.com
tel: 646-452-4042
web: http://www.gridapp.comFrom: Matthew Keller [mailto:kellermg@potsdam.edu]
Sent: Thursday, February 22, 2007 10:50 AM
To: Ben Ruset
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] No recipients found. Not sending.

Is the requestor and the owner the same person? Are you using custom
conditions or actions? If so can you post them please?

13

Ben,

If there is a problem with the template, I don't believe the E_mail

will be sent. The only other thing I can think of is if the UserId for
the owner is NOT a privileged user and you have not allowed unprivileged
users to get mail. Hope this helps.

Kenn
LBNL

Ben Ruset wrote:

14

The only template that I have changed was just the autoreply one, and
that was just slight rewording.

Am I right in assuming that the workflow of tickets should work like
this:

  1. User sends a helpdesk request
  2. RT sends an autoresponse
  3. User can send a reply back to RT with the [Blah #XXX] number in the
    subject
    3a. RT will attach their correspondance to the ticket (shows in the web
    UI)
    3b. RT will send an autoresponse back to the requestor

What I am seeing is that 3b. is not working. Also, I would assume that
RT should send an email to the ticket owner to let them know that there
has been an update to the ticket. In my case, that’s not happening.

If it helps diagnose, I can post the output of any log entry or config
file. Everything looks like it should work, but for whatever reason,
it’s not.

Ben Ruset
IT Manager, GridApp Systems
email: bruset@gridapp.com
tel: 646-452-4042
web: http://www.gridapp.comFrom: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Thursday, February 22, 2007 1:32 PM
To: Ben Ruset
Cc: Matthew Keller; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] No recipients found. Not sending.

Ben,

If there is a problem with the template, I don't believe the

E_mail will be sent. The only other thing I can think of is if the
UserId for the owner is NOT a privileged user and you have not allowed
unprivileged users to get mail. Hope this helps.

Kenn
LBNL

Ben Ruset wrote:

In this particular case, yes. However the problem happens when when
the requestor and owner are different people.

I am not using any custom conditions or actions either. Everything
(apart from a customized template or two, and the LDAP overlay) is
bone stock.

Ben Ruset
IT Manager, GridApp Systems
email: bruset@gridapp.com
tel: 646-452-4042
web: http://www.gridapp.com

-----Original Message-----
From: Matthew Keller [mailto:kellermg@potsdam.edu]
Sent: Thursday, February 22, 2007 10:50 AM
To: Ben Ruset
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] No recipients found. Not sending.

Is the requestor and the owner the same person? Are you using custom
conditions or actions? If so can you post them please?

I recently setup RT and for the most part am loving it. I have been
bitten by a nasty bug.

I have RT set to authenticate users via LDAP. This is working with no

problem. A user can create a ticket via email and be emailed back an
autoresponder.

The problem is, if they add a comment to the ticket, it gets added to

the ticket but no auto response gets sent back out to the user. I
also

created a scrip to notify the ticket owner if there is a comments on
the ticket. In those cases I am getting the following errors in my RT
log:

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-5-0@gridapp.com #36/430 - Scrip 5
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-5-0@gridapp.com No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-6-0@gridapp.com #36/430 - Scrip 6
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-6-0@gridapp.com No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-7-0@gridapp.com #36/430 - Scrip 7
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-7-0@gridapp.com No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-16-0@gridapp.com #36/430 - Scrip
16
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)

[Thu Feb 22 14:49:36 2007] [info]:
rt-3.6.3-16689-1172155775-895.36-16-0@gridapp.com No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)

Scrip 16 is the one to notify the ticket owner if the requestor has
updated the ticket.

This is RT 3.6.3, running on CentOS 4.4 32 bit.

Ben Ruset
IT Manager, GridApp Systems
email: bruset@gridapp.com
tel: 646-452-4042
web: http://www.gridapp.com

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

15

At Thursday 2/22/2007 03:37 PM, Ben Ruset wrote:

The only template that I have changed was just the autoreply one, and
that was just slight rewording.

Am I right in assuming that the workflow of tickets should work like
this:

  1. User sends a helpdesk request
  2. RT sends an autoresponse
  3. User can send a reply back to RT with the [Blah #XXX] number in the
    subject
    3a. RT will attach their correspondance to the ticket (shows in the web
    UI)
    3b. RT will send an autoresponse back to the requestor

What I am seeing is that 3b. is not working. Also, I would assume that
RT should send an email to the ticket owner to let them know that there
has been an update to the ticket. In my case, that’s not happening.

If it helps diagnose, I can post the output of any log entry or config
file. Everything looks like it should work, but for whatever reason,
it’s not.

Ben,

If you could list the scrips for the queue you’re working with, and
the global scrips, this might help diagnose the problem. Steps 2 and
3b above depend on having the scrips set up.

Steve

16

I’m using the default scrips that come with RT. I added another for
testing purposes. There are all from the global config – I have nothing
specifically customized for an individual queue.

(no value)

On Correspond Open Tickets with template Blank
(no value)
On Owner Change Notify Owner with template Transaction
(no value)
On Create Autoreply To Requestors with template Autoreply
(no value)
On Create Notify AdminCcs with template Transaction
(no value)
On Correspond Notify AdminCcs with template Admin Correspondence
(no value)
On Correspond Notify Requestors and Ccs with template Correspondence
(no value)
On Correspond Notify Other Recipients with template Correspondence
(no value)
On Comment Notify AdminCcs as Comment with template Admin Comment
(no value)
On Comment Notify Other Recipients as Comment with template
Correspondence
(no value)
On Resolve Notify Requestors with template Resolved
(no value)
On Transaction Notify Owner with template Correspondence

The last one “On Transaction Notify Owner with template Correspondence”
was something I made to test step 3b. The specifics of that are as
follows:

Description:
Condition: On Transaction
Action: Notify Owner
Template: Global Template: Correspondance
Stage: TransactionCreate

I have nothing in the user defined conditions.

Now, when a ticket is created by a user, they do get the automated
email in step 2. When a ticket is resolved, they also get an email
saying “according to our records, your request is resolved.” It just
seems like steps in the middle fail.

Ben Ruset
IT Manager, GridApp Systems
email: bruset@gridapp.com
tel: 646-452-4042
web: http://www.gridapp.comFrom: Stephen Turner [mailto:sturner@MIT.EDU]
Sent: Thursday, February 22, 2007 3:40 PM
To: Ben Ruset; Kenneth Crocker
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] No recipients found. Not sending.

At Thursday 2/22/2007 03:37 PM, Ben Ruset wrote:

The only template that I have changed was just the autoreply one, and
that was just slight rewording.

Am I right in assuming that the workflow of tickets should work like
this:

  1. User sends a helpdesk request
  2. RT sends an autoresponse
  3. User can send a reply back to RT with the [Blah #XXX] number in the
    subject 3a. RT will attach their correspondance to the ticket (shows in

the web
UI)
3b. RT will send an autoresponse back to the requestor

What I am seeing is that 3b. is not working. Also, I would assume that
RT should send an email to the ticket owner to let them know that there

has been an update to the ticket. In my case, that’s not happening.

If it helps diagnose, I can post the output of any log entry or config
file. Everything looks like it should work, but for whatever reason,
it’s not.

Ben,

If you could list the scrips for the queue you’re working with, and the
global scrips, this might help diagnose the problem. Steps 2 and 3b
above depend on having the scrips set up.

Steve

17

At Thursday 2/22/2007 04:00 PM, Ben Ruset wrote:

I’m using the default scrips that come with RT. I added another for
testing purposes. There are all from the global config – I have nothing
specifically customized for an individual queue.

On Correspond Notify Requestors and Ccs with template Correspondence
(no value)

The Notify action will not send mail to the person who generated the
transaction. So when a requestor replies to a ticket, RT will not
send a copy of their reply back to them.

On Transaction Notify Owner with template Correspondence

This one should work as long as the person making the update is not
the owner. I’m afraid I can’t offer any other ideas on that one.

Steve

18

Ben,

3b will only happen if you have a scrip that "On Correspond" will

“Notify Requestor” with the template you pick (probably Global template:
Correspondence). #1 thru 3a should happen as you described. Also, in
order for an owner to get any kind of correspondence you must, of
course, have a privileged userid assigned as owner of the ticket, and
also a scrip that “On Correspond” will “Notify Owner” with GLobal
template: Correspondence. That should do it.

Kenn
LBNL

Ben Ruset wrote:

19 
   3b will only happen if you have a scrip that "On Correspond" will

“Notify Requestor” with the template you pick (probably Global template:
Correspondence).

Also there is a directive, NotifyActor, in
/etc/RT_SiteConfig.pm. By setting it 1 will do 3b. As I just
enabled it and didn’t do any changes in scrips.

20

Hey Guys/Girls

Anyone know what causes this and how to fix it? I’ve added individual
user accounts and groups as queue “watches” but they do not receive
the notification email messages when a new ticket arrives. I enabled
logging and found…

[Wed Feb 22 08:19:04 2012] [info]:
rt-4.0.1-18896-1329898744-768.58-4-0@ThoughtExpress No recipients
found. Not sending.
(/usr/share/request-tracker4/lib/RT/Interface/Email.pm:352)

…in the logs. I’m using RT 4.0.1.

(Not sure if you need any other information)

Thanks
-Bruce