Anyone know what causes this and how to fix it? I’ve added individual
user accounts and groups as queue “watches” but they do not receive
the notification email messages when a new ticket arrives. I enabled
logging and found…
What kind of Watchers are they? The Scrip you’re quoting is looking
for AdminCcs (assuming a standard RT install).
[Wed Feb 22 08:19:04 2012] [info]:
rt-4.0.1-18896-1329898744-768.58-4-0@ThoughtExpress No recipients
found. Not sending.
(/usr/share/request-tracker4/lib/RT/Interface/Email.pm:352)
-kevin
I’ve tried both AdminCC and CC… nothing works.On Wed, Feb 22, 2012 at 7:32 PM, Kevin Falcone falcone@bestpractical.com wrote:
On Wed, Feb 22, 2012 at 10:23:41AM +0200, Bruce Blacklaws wrote:
Anyone know what causes this and how to fix it? I’ve added individual
user accounts and groups as queue “watches” but they do not receive
the notification email messages when a new ticket arrives. I enabled
logging and found…
What kind of Watchers are they? The Scrip you’re quoting is looking
for AdminCcs (assuming a standard RT install).
[Wed Feb 22 08:19:04 2012] [info]:
rt-4.0.1-18896-1329898744-768.58-4-0@ThoughtExpress No recipients
found. Not sending.
(/usr/share/request-tracker4/lib/RT/Interface/Email.pm:352)
-kevin
RT Training Sessions (http://bestpractical.com/services/training.html)
- Boston — March 5 & 6, 2012
I’ve tried both AdminCC and CC… nothing works.
There’s no need to copy me on replies, I read the mailing list.
Are the users you’re adding as AdminCcs users with email addresses and
are those users someone other than you?
-kevin> On Wed, Feb 22, 2012 at 7:32 PM, Kevin Falcone falcone@bestpractical.com wrote:
On Wed, Feb 22, 2012 at 10:23:41AM +0200, Bruce Blacklaws wrote:
Anyone know what causes this and how to fix it? I’ve added individual
user accounts and groups as queue “watches” but they do not receive
the notification email messages when a new ticket arrives. I enabled
logging and found…
What kind of Watchers are they? The Scrip you’re quoting is looking
for AdminCcs (assuming a standard RT install).
[Wed Feb 22 08:19:04 2012] [info]:
rt-4.0.1-18896-1329898744-768.58-4-0@ThoughtExpress No recipients
found. Not sending.
(/usr/share/request-tracker4/lib/RT/Interface/Email.pm:352)