Is there a way how to attach file to knowledge base articles? RT 4.4
Jan
Yes, add a Custom Field of Type Upload File. But not sure if you can attach the file later from Article to the Ticket back.
Not out of the box, I have a patch for this here (on RT 4.2) if you want to give it a try?
https://issues.bestpractical.com/Ticket/Display.html?id=32708
1 Like
Will it work for 4.4.x too?
Not sure because attachments handling on reply/comment page as been rewritten. But changes needed to this patch may not be so big. Unfortunately no time as of now to do it.