How to use reporting tool

RT Users
1

Hi !

I have a reporting tool( Statistics3.tgz), But I don’t know how to use it.
Please tell me ,how to use !
Following is my environments,
FreeBSD + Modperl + perl5.8+mysql

Thanks in advance

Han

2

Hi !

I have a reporting tool( Statistics3.tgz), But I don’t know how to use it.
Please tell me ,how to use !
Following is my environments,
FreeBSD + Modperl + perl5.8+mysql

Thanks in advance

Han

I also had some problem.
I did “cd” to my rt directory
and unpacked the tarfile.
Files were added but nothing showed up in my webbrowser.

Jerker

3

Extract the contents and move the Statistics folder to your rt3 html
folder (/opt/rt3/share/html)

Then do the following (Thanks to Ruslan U. Zakirov for providing this)

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’
in your
rt3/share/html/Elements/Tabs

Harold Wagner Owner/Author of it will have updated version available to
us soon, a lot of us are having problems with it.

Michael-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Posted At: Wednesday, September 03, 2003 9:42 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: [rt-users] How to use reporting tool

Hi !

I have a reporting tool( Statistics3.tgz), But I don’t know how to use
it.
Please tell me ,how to use !
Following is my environments,
FreeBSD + Modperl + perl5.8+mysql

Thanks in advance

Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

Extract the contents and move the Statistics folder to your rt3 html
folder (/opt/rt3/share/html)

Then do the following (Thanks to Ruslan U. Zakirov for providing this)

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’
in your
rt3/share/html/Elements/Tabs

Harold Wagner Owner/Author of it will have updated version available to
us soon, a lot of us are having problems with it.

Hello,
the Statistics package has been updated. The Elements/Tabs file is
included now.

Regards,
Harald

5

Harald,

Did you have a chance to look into the mangled images issue?

6

Harald Wagener wrote:

Extract the contents and move the Statistics folder to your rt3 html
folder (/opt/rt3/share/html)

Then do the following (Thanks to Ruslan U. Zakirov for providing this)

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’
in your
rt3/share/html/Elements/Tabs

Harold Wagner Owner/Author of it will have updated version available to
us soon, a lot of us are having problems with it.

Hello,
the Statistics package has been updated. The Elements/Tabs file is
included now.

May be better include a patch for it? If in futher versions file would
be changed, but patch could work anyway.
Good luck. Ruslan.

7

Hello,
the Statistics package has been updated. The Elements/Tabs file is
included now.

I misplaced the src URL - can you resend?

Does this update address the image display problem others were
reporting?

matthew zeier | “In mathematics you don’t understand
InteleNet Communications, Inc. | things. You just get used to them.”
(949) 784-7904 | - John von Newmann

8

I’ve just installed it this way and it always shows me 56 tickets everyday
and in all sections. 56 is the total ticket count for the only queue I have.
Isn’t it necessary to install aditional Perl modules? I can’t see any of the
graphs.

Thanks.-----Original Message-----
From: RT [mailto:RT@InterCept.Net]
Sent: Miércoles, 03 de Septiembre de 2003 11:11 a.m.
To: Hangu Jeong
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Extract the contents and move the Statistics folder to your rt3 html
folder (/opt/rt3/share/html)

Then do the following (Thanks to Ruslan U. Zakirov for providing this)

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’
in your
rt3/share/html/Elements/Tabs

Harold Wagner Owner/Author of it will have updated version available to
us soon, a lot of us are having problems with it.

Michael

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Posted At: Wednesday, September 03, 2003 9:42 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: [rt-users] How to use reporting tool

Hi !

I have a reporting tool( Statistics3.tgz), But I don’t know how to use
it.
Please tell me ,how to use !
Following is my environments,
FreeBSD + Modperl + perl5.8+mysql

Thanks in advance

Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

9

Per the README

Installation Notes:

You need a working RT3 installation, as well as GD::Graph.
Apache::GD::Graph is not needed anymore. The current version of
GD::Graph (August, 2003) requires libgd 2.x, but some commercial
distributions still only provide their clients with version 1.8, which
is not the stable release since the beginning of the year. If they don’t
provide a fitting GD::Graph, You either need to update libgd or get an
old version of GD::Graph.

My installation works with GD version 2.0.15, GD::Graph is version 1.43
(current in CPAN as of September 2003).

Btw, some of us have graphs and some don’t all dealing with above and other things… earlier posts tells you a way to find out the error, but no real solution as of yet… except trying to have the same versions as the readme…maybe

Thanks,
Michael-----Original Message-----
From: Jaime Diaz [mailto:JDiaz@esabel.net]
Posted At: Wednesday, September 03, 2003 11:51 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: RE: [rt-users] How to use reporting tool

I’ve just installed it this way and it always shows me 56 tickets everyday
and in all sections. 56 is the total ticket count for the only queue I have.
Isn’t it necessary to install aditional Perl modules? I can’t see any of the
graphs.

Thanks.

-----Original Message-----
From: RT [mailto:RT@InterCept.Net]
Sent: Miércoles, 03 de Septiembre de 2003 11:11 a.m.
To: Hangu Jeong
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Extract the contents and move the Statistics folder to your rt3 html
folder (/opt/rt3/share/html)

Then do the following (Thanks to Ruslan U. Zakirov for providing this)

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’
in your
rt3/share/html/Elements/Tabs

Harold Wagner Owner/Author of it will have updated version available to
us soon, a lot of us are having problems with it.

Michael

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Posted At: Wednesday, September 03, 2003 9:42 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: [rt-users] How to use reporting tool

Hi !

I have a reporting tool( Statistics3.tgz), But I don’t know how to use
it.
Please tell me ,how to use !
Following is my environments,
FreeBSD + Modperl + perl5.8+mysql

Thanks in advance

Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

10

Mmm… The readme file wasn’t on the tgz in the bestpractical.com download
page.
However, graphs aren’t the most important thing to me. Anyone had the
problem I described earlier? It shows me I solved every ticket in the queue,
every day…check it:

RT Statistics: Calls per day
Dates resolved created killed
Wed 27 56 56 0
Thu 28 56 56 0
Fri 29 56 56 0
Mon 1 56 56 0
Tue 2 56 56 0
See Queue:

56 is the total ticket count in the only queue we have.-----Original Message-----
From: RT [mailto:RT@InterCept.Net]
Sent: Miércoles, 03 de Septiembre de 2003 01:01 p.m.
To: Jaime Diaz
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Per the README

Installation Notes:

You need a working RT3 installation, as well as GD::Graph.
Apache::GD::Graph is not needed anymore. The current version of
GD::Graph (August, 2003) requires libgd 2.x, but some commercial
distributions still only provide their clients with version 1.8, which
is not the stable release since the beginning of the year. If they don’t
provide a fitting GD::Graph, You either need to update libgd or get an
old version of GD::Graph.

My installation works with GD version 2.0.15, GD::Graph is version 1.43
(current in CPAN as of September 2003).

Btw, some of us have graphs and some don’t all dealing with above and other
things… earlier posts tells you a way to find out the error, but no real
solution as of yet… except trying to have the same versions as the
readme…maybe

Thanks,
Michael

-----Original Message-----
From: Jaime Diaz [mailto:JDiaz@esabel.net]
Posted At: Wednesday, September 03, 2003 11:51 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: RE: [rt-users] How to use reporting tool

I’ve just installed it this way and it always shows me 56 tickets everyday
and in all sections. 56 is the total ticket count for the only queue I have.
Isn’t it necessary to install aditional Perl modules? I can’t see any of the
graphs.

Thanks.

-----Original Message-----
From: RT [mailto:RT@InterCept.Net]
Sent: Miércoles, 03 de Septiembre de 2003 11:11 a.m.
To: Hangu Jeong
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Extract the contents and move the Statistics folder to your rt3 html
folder (/opt/rt3/share/html)

Then do the following (Thanks to Ruslan U. Zakirov for providing this)

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’
in your
rt3/share/html/Elements/Tabs

Harold Wagner Owner/Author of it will have updated version available to
us soon, a lot of us are having problems with it.

Michael

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Posted At: Wednesday, September 03, 2003 9:42 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: [rt-users] How to use reporting tool

Hi !

I have a reporting tool( Statistics3.tgz), But I don’t know how to use
it.
Please tell me ,how to use !
Following is my environments,
FreeBSD + Modperl + perl5.8+mysql

Thanks in advance

Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

11

Harald Wagener said:

Hello,
the Statistics package has been updated. The Elements/Tabs file is
included now.

Regards,
Harald

Hello Harald,

I just downloaded the URL

and while the md5sum is different than the file I downloaded on 8/26,
doing a diff -ru between the old and new Statistics directories shows
no differences.

Best,
Blair

12

Grab the latest version from harald’s site, the one on bp.com is Aug 7th, this one is from today with just a few minor changes… maybe might fixed your problem, although I did run into the problem you are having on either of my test/prod site

http://www.tzi.de/~hollow/Statistics3.tgz

Michael-----Original Message-----
From: Jaime Diaz [mailto:JDiaz@esabel.net]
Posted At: Wednesday, September 03, 2003 12:08 PM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: RE: [rt-users] How to use reporting tool

Mmm… The readme file wasn’t on the tgz in the bestpractical.com download
page.
However, graphs aren’t the most important thing to me. Anyone had the
problem I described earlier? It shows me I solved every ticket in the queue,
every day…check it:

RT Statistics: Calls per day
Dates resolved created killed
Wed 27 56 56 0
Thu 28 56 56 0
Fri 29 56 56 0
Mon 1 56 56 0
Tue 2 56 56 0
See Queue:

56 is the total ticket count in the only queue we have.

-----Original Message-----
From: RT [mailto:RT@InterCept.Net]
Sent: Miércoles, 03 de Septiembre de 2003 01:01 p.m.
To: Jaime Diaz
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Per the README

Installation Notes:

You need a working RT3 installation, as well as GD::Graph.
Apache::GD::Graph is not needed anymore. The current version of
GD::Graph (August, 2003) requires libgd 2.x, but some commercial
distributions still only provide their clients with version 1.8, which
is not the stable release since the beginning of the year. If they don’t
provide a fitting GD::Graph, You either need to update libgd or get an
old version of GD::Graph.

My installation works with GD version 2.0.15, GD::Graph is version 1.43
(current in CPAN as of September 2003).

Btw, some of us have graphs and some don’t all dealing with above and other
things… earlier posts tells you a way to find out the error, but no real
solution as of yet… except trying to have the same versions as the
readme…maybe

Thanks,
Michael

-----Original Message-----
From: Jaime Diaz [mailto:JDiaz@esabel.net]
Posted At: Wednesday, September 03, 2003 11:51 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: RE: [rt-users] How to use reporting tool

I’ve just installed it this way and it always shows me 56 tickets everyday
and in all sections. 56 is the total ticket count for the only queue I have.
Isn’t it necessary to install aditional Perl modules? I can’t see any of the
graphs.

Thanks.

-----Original Message-----
From: RT [mailto:RT@InterCept.Net]
Sent: Miércoles, 03 de Septiembre de 2003 11:11 a.m.
To: Hangu Jeong
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Extract the contents and move the Statistics folder to your rt3 html
folder (/opt/rt3/share/html)

Then do the following (Thanks to Ruslan U. Zakirov for providing this)

You have to add this
M => { title => loc(‘Statistics’),
path => ‘Statistics/index.html’
in your
rt3/share/html/Elements/Tabs

Harold Wagner Owner/Author of it will have updated version available to
us soon, a lot of us are having problems with it.

Michael

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Posted At: Wednesday, September 03, 2003 9:42 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: [rt-users] How to use reporting tool

Hi !

I have a reporting tool( Statistics3.tgz), But I don’t know how to use
it.
Please tell me ,how to use !
Following is my environments,
FreeBSD + Modperl + perl5.8+mysql

Thanks in advance

Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

13

Harald,

Did you have a chance to look into the mangled images issue?

No, unfortunately not. I included the version of libgd and GD::Graph I
use successfully in the README, though. (libgd 2.0.15 and GD::Graph
1.43).

Regards,
Harald

The Statistics Package for RT 3 is available at

14

Hello,
the Statistics package has been updated. The Elements/Tabs file is
included now.

I misplaced the src URL - can you resend?

Does this update address the image display problem others were
reporting?

The Statistics Package for RT 3 is available at

Regards,
Harald

15

Harald Wagener wrote:

Hello,
the Statistics package has been updated. The Elements/Tabs file is
included now.

May be better include a patch for it? If in futher versions file would
be changed, but patch could work anyway.
Good luck. Ruslan.

This is to be put into the local overlay directory. That is the way it
works for me. I will try to keep up with upcoming releases of rt.

Regards,
Harald

16

I’ve just installed it this way and it always shows me 56 tickets
everyday
and in all sections. 56 is the total ticket count for the only queue I
have.
Isn’t it necessary to install aditional Perl modules? I can’t see any
of the
graphs.

Thanks.

The only additional perl module You need is GD::Graph, which requires
libgd. It works in my installation with libgd 2.0.15 and GD::Graph
1.43.

Regards,
Harald

17

Mmm… The readme file wasn’t on the tgz in the bestpractical.com
download
page.

The contrib directory is not up to date. And I’d rather see Jesse
working on a 3.0.5 release than cleaning up after me. The current
version is available at

Please try that release.

Regards,
Harald

18

Harald Wagener said:

Hello,
the Statistics package has been updated. The Elements/Tabs file is
included now.

Regards,
Harald

Hello Harald,

I just downloaded the URL

Technologie-Zentrum Informatik und Informationstechnik - Universität Bremen

and while the md5sum is different than the file I downloaded on 8/26,
doing a diff -ru between the old and new Statistics directories shows
no differences.

This is correct. What changed is the README and the existence of the
/Elements/Tabs file replacement.

Regards,
Harald

19

Harald, I had this problem also, do you remember, you said to me, that
you are on 3.0.4 already, updating worked for me.

Jaime, wich version do you have?-----Original Message-----
From: Harald Wagener [mailto:hwagener@hamburg.fcb.com]
Sent: Thursday,04 September,2003 10:33
To: Jaime Diaz
Cc: rt-users@lists.fsck.com

On Mittwoch, 3. September 2003, at 17:50 Uhr, Jaime Diaz wrote:

I’ve just installed it this way and it always shows me 56 tickets
everyday and in all sections. 56 is the total ticket count for the
only queue I have.
Isn’t it necessary to install aditional Perl modules? I can’t see any
of the graphs.

Thanks.

The only additional perl module You need is GD::Graph, which requires
libgd. It works in my installation with libgd 2.0.15 and GD::Graph 1.43.

Regards,
Harald

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

20

This is to be put into the local overlay directory. That is the way it
works for me. I will try to keep up with upcoming releases of rt.

Is there any limit on which rt3.0.x versions it works with? Also, I’ve
seen mention of the readme for Statistics3, but have not found one. Is it
missing, or am I daft?