How to use reporting tool

RT Users
21

I’m with RT 3.0.0From: Senoner Samuel [mailto:Samuel.Senoner@eurac.edu]
Sent: Jueves, 04 de Septiembre de 2003 07:55 a.m.
To: Harald Wagener; Jaime Diaz
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Harald, I had this problem also, do you remember, you said to me, that
you are on 3.0.4 already, updating worked for me.

Jaime, wich version do you have?

22

The readme is in the archive on harald’s site, not in the one on bp.com

MichaelFrom: John Jasen [mailto:jjasen@datafoundation.com]
Posted At: Thursday, September 04, 2003 7:31 AM
Posted To: RT
Conversation: [rt-users] How to use reporting tool
Subject: Re: [rt-users] How to use reporting tool

This is to be put into the local overlay directory. That is the way it

works for me. I will try to keep up with upcoming releases of rt.

Is there any limit on which rt3.0.x versions it works with? Also, I’ve
seen mention of the readme for Statistics3, but have not found one. Is
it
missing, or am I daft?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

23

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Harald Wagener
Sent: Wednesday, September 03, 2003 22:32
To: Ruslan U. Zakirov
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] How to use reporting tool

Harald Wagener wrote:

Hello,
the Statistics package has been updated. The Elements/Tabs file is
included now.

May be better include a patch for it? If in futher versions file would
be changed, but patch could work anyway.
Good luck. Ruslan.

This is to be put into the local overlay directory. That is the way it
works for me. I will try to keep up with upcoming releases of rt.

Regards,
Harald

Has anyone used the Statistics3 package on 3.0.5pre3? I'm running perl 5.8,

fasicgi 2.4.0, and Apache 1.3.27. I’ve installed libgd 2.0.15 and GD::Graph
1.43 and dropped the distro directory in /local/html, but where
the graphs should be now shows a broken link. There are no error messages in
rt.log, or /var/log/messages (debug output), and this is what shows up the
the Apache access_log:

10.157.249.2 - - [04/Sep/2003:09:03:17 -1000] “POST
/Statistics/TimeToResolve/index.html HTTP/1.1” 200 7072
“http://hilo.fujitsu.com:8888/Statistics/TimeToResolve/index.html”
“Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624”
10.157.249.2 - - [04/Sep/2003:09:03:18 -1000] “GET
/Statistics/TimeToResolve/Elements/Chart?x_labels=0,6,16,22,27,
,longer&marker_size=1&data1=7,4,1,1,1,3,1,2,2,2,1,1,1,1,1,1,1,1,1,624
HTTP/1.1” 200 835
“http://hilo.fujitsu.com:8888/Statistics/TimeToResolve/index.html”
“Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624”

Does the httpd.conf file have to be modified as it was in RT2 shown below?

<Location /chart>
SetHandler perl-script
PerlHandler +Apache::GD::Graph

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail: cwfox@fujitsu.com
Phone: (808) 934-4102
Pager: (808) 934-1290
Cell: (808) 937-5026

24

That’s a good question… I’ve been trying to get this working for
several weeks. Fortunately for Harald Wagener (the Stats maintainer) it
works on his system without a fuss. Unfortunately for me (and many
others, it appears) it doesn’t work for me.

My Config:
Debian - Woody - Testing release
RT 3.0.4
Apache 1.3.27
Perl 5.8.0
mod_fastcgi 2.2.10
GD::Graph 1.43
HTML::Mason 1.22
libgd 2.0.12

Harald Wagener, in an earlier email, states that he’s got libgd 2.0.15,
but I think he meant gd 2.0.15, which includes libgd 2.0.12. If I’m
wrong, and he, in fact, does have libgd 2.0.15, I’d like to know where
to get it, cuz that seems to be the only module/library I don’t have
right.

So, when I got around to it, I was going to start kickin around my
httpd.conf or HTML::Mason to see if it’s getting mangled in there…

G. Richard Bellamy
mailto:rbellamy@pteradigm.com
V:707-869-3665

-----Original Message-----
From: Camron W. Fox [mailto:cwfox@fujitsu.com]
Sent: Thursday, September 04, 2003 12:11 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Harald Wagener
Sent: Wednesday, September 03, 2003 22:32
To: Ruslan U. Zakirov
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] How to use reporting tool

Harald Wagener wrote:

Hello,
the Statistics package has been updated. The
Elements/Tabs file is
included now.

May be better include a patch for it? If in futher versions file
would be changed, but patch could work anyway.
Good luck. Ruslan.

This is to be put into the local overlay directory. That is
the way it
works for me. I will try to keep up with upcoming releases of rt.

Regards,
Harald

Has anyone used the Statistics3 package on 3.0.5pre3?
I’m running perl 5.8, fasicgi 2.4.0, and Apache 1.3.27. I’ve
installed libgd 2.0.15 and GD::Graph 1.43 and dropped the
distro directory in /local/html, but where the
graphs should be now shows a broken link. There are no error
messages in rt.log, or /var/log/messages (debug output), and
this is what shows up the the Apache access_log:

10.157.249.2 - - [04/Sep/2003:09:03:17 -1000] “POST
/Statistics/TimeToResolve/index.html HTTP/1.1” 200 7072
“http://hilo.fujitsu.com:8888/Statistics/TimeToResolve/index.h
tml”
“Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624”
10.157.249.2 - - [04/Sep/2003:09:03:18 -1000] “GET
/Statistics/TimeToResolve/Elements/Chart?x_labels=0,6,16,22,
27,
,longer&marker_size=1&data1=7,4,1,1,1,3,1,2,2,2,1,1,1,1,1,1,1,1,1,624
HTTP/1.1” 200 835
“http://hilo.fujitsu.com:8888/Statistics/TimeToResolve/index.html”
“Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624”

Does the httpd.conf file have to be modified as it was in RT2

shown below?

<Location /chart>
SetHandler perl-script
PerlHandler +Apache::GD::Graph

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail: cwfox@fujitsu.com
Phone: (808) 934-4102
Pager: (808) 934-1290
Cell: (808) 937-5026

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

25

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of G. Richard Bellamy
Sent: Thursday, September 04, 2003 10:51
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

That’s a good question… I’ve been trying to get this working for
several weeks. Fortunately for Harald Wagener (the Stats maintainer) it
works on his system without a fuss. Unfortunately for me (and many
others, it appears) it doesn’t work for me.

My Config:
Debian - Woody - Testing release
RT 3.0.4
Apache 1.3.27
Perl 5.8.0
mod_fastcgi 2.2.10
GD::Graph 1.43
HTML::Mason 1.22
libgd 2.0.12

Harald Wagener, in an earlier email, states that he’s got libgd 2.0.15,
but I think he meant gd 2.0.15, which includes libgd 2.0.12. If I’m
wrong, and he, in fact, does have libgd 2.0.15, I’d like to know where
to get it, cuz that seems to be the only module/library I don’t have
right.

I stand corrected, I should have said GD 2.0.15 ( I just downloaded and

installed the current version this morning), but oddly, the libgd version in
2.0.0, not 2.0.12 (or am I way off??):

[cwfox@hilo config]$ ls -l /usr/local/lib/libgd*
-rw-r–r-- 1 root root 816492 Sep 4 07:51
/usr/local/lib/libgd.a
-rwxr-xr-x 1 root root 779 Sep 4 07:51
/usr/local/lib/libgd.la
lrwxrwxrwx 1 root root 14 Sep 4 07:51
/usr/local/lib/libgd.so → libgd.so.2.0.0
lrwxrwxrwx 1 root root 14 Sep 4 07:51
/usr/local/lib/libgd.so.2 → libgd.so.2.0.0
-rwxr-xr-x 1 root root 463488 Sep 4 07:51
/usr/local/lib/libgd.so.2.0.0
[cwfox@hilo config]$

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail: cwfox@fujitsu.com
Phone: (808) 934-4102
Pager: (808) 934-1290
Cell: (808) 937-5026

26

-----Original Message-----
From: Camron W. Fox [mailto:cwfox@fujitsu.com]
Sent: Thursday, September 04, 2003 2:22 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Nope, you’re not out of your mind… Here’s mine

-rw-r–r-- 1 root root 684792 Sep 4 13:34 libgd.a
-rwxr-xr-x 1 root root 744 Sep 4 13:34 libgd.la
lrwxrwxrwx 1 root root 14 Sep 4 13:34 libgd.so →
libgd.so.2.0.0
lrwxrwxrwx 1 root root 14 Aug 21 22:08 libgd.so.1 →
libgd.so.1.8.4
-rw-r–r-- 1 root root 180592 May 16 08:35 libgd.so.1.8.4
lrwxrwxrwx 1 root root 15 Sep 4 13:35 libgd.so.2 →
libgd.so.2.0.12
-rwxr-xr-x 1 root root 475906 Sep 4 13:34 libgd.so.2.0.0
-rw-r–r-- 1 root root 203856 May 16 09:42 libgd.so.2.0.12

Now where did I get the libgd.so.2.0.12? That was what used to be
sym’d to my libgd.so, but now it’s not (and I too just d/l’d the latest
and greatest gd-2.0.15)

I’m almost inclined to wipe my GD::Graph and libgd and libpng and
libjpeg and zlib and start over.

Harald, what do you think?

27

This is to be put into the local overlay directory. That is the way it
works for me. I will try to keep up with upcoming releases of rt.

Is there any limit on which rt3.0.x versions it works with? Also, I’ve
seen mention of the readme for Statistics3, but have not found one. Is
it
missing, or am I daft?

You are probably using the release jesse put up into the contrib area.
A newer version is available at

Regards,
Harald

28

Does the httpd.conf file have to be modified as it was in RT2 shown
below?

No, this is not necessary anymore. Statistics now calls GD::Graph
directly, thus fastcgi installations can use it, too!

Regards,
Harald

29

That’s a good question… I’ve been trying to get this working for
several weeks. Fortunately for Harald Wagener (the Stats maintainer) it
works on his system without a fuss. Unfortunately for me (and many
others, it appears) it doesn’t work for me.

My Config:
Debian - Woody - Testing release

I am on RedHat, but we will be migrating to debian soon. But I remember
one debian user who already uses this without problems.

RT 3.0.4
Apache 1.3.27
Perl 5.8.0
mod_fastcgi 2.2.10

I use mod_fastcgi 2.4.0

GD::Graph 1.43
HTML::Mason 1.22

I am on Version 1.20

libgd 2.0.12

Harald Wagener, in an earlier email, states that he’s got libgd 2.0.15,
but I think he meant gd 2.0.15, which includes libgd 2.0.12.

Yes, You are right. I was assuming that GD 2.0.15 implicitly means
libgd2.0.15. I was wrong on that account. This will be fixed in next
release’s version of the README.

So, when I got around to it, I was going to start kickin around my
httpd.conf or HTML::Mason to see if it’s getting mangled in there…

I did not change the virtual host configuration to get Statistics3
going. My setup for apache 1.3.x looks as following, which is fairly
standard:

DocumentRoot /opt/rt3/share/html ServerName rt.hamburg.fcb.com #internal only ServerAlias rt FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 FCGIConfig -appConnTimeout 300 AddDefaultCharset UTF-8 Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ AddHandler fastcgi-script fcgi

Regards,
Harald

30

-----Original Message-----
From: Camron W. Fox [mailto:cwfox@fujitsu.com]
Sent: Thursday, September 04, 2003 2:22 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to use reporting tool

Nope, you’re not out of your mind… Here’s mine

-rw-r–r-- 1 root root 684792 Sep 4 13:34 libgd.a
-rwxr-xr-x 1 root root 744 Sep 4 13:34 libgd.la
lrwxrwxrwx 1 root root 14 Sep 4 13:34 libgd.so →
libgd.so.2.0.0
lrwxrwxrwx 1 root root 14 Aug 21 22:08 libgd.so.1 →
libgd.so.1.8.4
-rw-r–r-- 1 root root 180592 May 16 08:35 libgd.so.1.8.4
lrwxrwxrwx 1 root root 15 Sep 4 13:35 libgd.so.2 →
libgd.so.2.0.12
-rwxr-xr-x 1 root root 475906 Sep 4 13:34 libgd.so.2.0.0
-rw-r–r-- 1 root root 203856 May 16 09:42 libgd.so.2.0.12

Now where did I get the libgd.so.2.0.12? That was what used to be
sym’d to my libgd.so, but now it’s not (and I too just d/l’d the latest
and greatest gd-2.0.15)

I’m almost inclined to wipe my GD::Graph and libgd and libpng and
libjpeg and zlib and start over.

Harald, what do you think?

I would start by moving Your libgd.so.2.0.12 out of the way and see if
things work after that. Other than that, I have no clue what is going
wrong.

Regards,
Harald

31

Is there any limit on which rt3.0.x versions it works with? Also, I’ve
seen mention of the readme for Statistics3, but have not found one. Is
it
missing, or am I daft?

You are probably using the release jesse put up into the contrib area.
A newer version is available at
Technologie-Zentrum Informatik und Informationstechnik - Universität Bremen

That and I had an error between eyes and brain. I was looking for the
readme in /Statistics.

I have it up now. Thanks for your help.