Hello all,Using a custom scrip action, I send sms messages to the new owner of a ticket when they are assigned a ticket (On Owner Change.)
I cannot find a way to simply add a transaction to the history of the ticket.
For example the ideal thing to be able to do would be to add a new transaction like when it says:
The RT System Itself - Outgoing email recorded
and attaches the message.I would like it to say The RT System itslef - Outgoing SMS recordedor something similiar and attach the sms message.
But all I absolutely need is to be able to somehow record in the history that the message was sent.
From looking at the code, it seems that I should not create a transaction object directly but use ticket methods to do so, but I don’t see any ticket methods that will create a new transaction!
If anyone can offer some help, or a step in the right direction, I would appreciate it.
Kory PrinceBullard ISD