Extract User Object Mobile Number in Custom Scrip

[gtditeko]

Hi guys,

Thanks for the assistance. I managed by referencing the below thread:

Adding New Transaction from scrip

Hello all,Using a custom scrip action, I send sms messages to the new owner of a ticket when they are assigned a ticket (On Owner Change.) I have researched on the web, browsed this mailing list, and went through the perldoc of Ticket.pm, Transaction.pm, etc. I cannot find a way to simply add a transaction to the history of the ticket. For example the ideal thing to be able to do would be to add a new transaction like when it says: The RT System Itself - Outgoing email recorded and attache…

• Gabriel