We have a custom field called
Attachments with type
Upload multiple files which applies to Articles. Is there a way to add these as attachments in the replies that the article is linked to?
For example, let’s say that I have an article called
How to delete a user from Yoyodyne.app. When creating the article, I select
Screenshot.12345.png in the
Attachments custom field.
Later, one of our customers submits a question about deleting a user from Yoyodyne.app. Tier 1 support selects
How to delete a user from Yoyodyne.app from the drop down… how do I make
Screenshot.12345.png appear in that reply?
[edit: I’m using RT 4.4.1]