You're almost there page

RT Users
1

Hello All,

I’m getting “You’re almost there” error page.

I have compiled rt-3.4.5, apcahe2.0.58, and mod_perl2 (2.0.2)

Here is my httpd.conf file
<VirtualHost *:81>
ServerName tickets.auska.com
DocumentRoot /www/apps/rt/share/html
AddDefaultCharset UTF-8

these four lines apply to Apache2+mod_perl2 only: {{{

PerlSetVar MasonArgsMethod CGI
PerlModule Apache2 Apache::compat
RewriteEngine On
RewriteRule ^(.*)/$ $1/index.html

}}}

PerlModule Apache::DBI
PerlRequire /www/apps/rt/bin/webmux.pl

#

SetHandler perl-script

PerlHandler RT::Mason

#

The only thing I can see in the error logs is
No root path(s) specified at /www/apps/rt/bin/webmux.pl line 98

Thanks
Nazar

2

Make sure you set up your RT_SiteConfig.pm

nazar wrote:

Hello All,

I’m getting “You’re almost there” error page.

I have compiled rt-3.4.5, apcahe2.0.58, and mod_perl2 (2.0.2)

Here is my httpd.conf file
<VirtualHost *:81>
ServerName tickets.auska.com
DocumentRoot /www/apps/rt/share/html
AddDefaultCharset UTF-8

these four lines apply to Apache2+mod_perl2 only: {{{

PerlSetVar MasonArgsMethod CGI
PerlModule Apache2 Apache::compat
RewriteEngine On
RewriteRule ^(.*)/$ $1/index.html

}}}

PerlModule Apache::DBI
PerlRequire /www/apps/rt/bin/webmux.pl

#

SetHandler perl-script

PerlHandler RT::Mason

#

The only thing I can see in the error logs is
No root path(s) specified at /www/apps/rt/bin/webmux.pl line 98

Thanks
Nazar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

3

I’ve changed these options

< Set($rtname , “example.com”);

Set($rtname , “tickets.auska.com”);
55c55
< Set($Organization , “example.com”);
Set($Organization , “tickets.auska.com”);
85c85
< Set($DatabaseUser , ‘rt_user’);
Set($DatabaseUser , ‘root’);
88c88
< Set($DatabasePassword , ‘password’);
Set($DatabasePassword , ‘rootpasswd’);
149c149
< Set($RTAddressRegexp , ‘^rt@example.com$’);
Set($RTAddressRegexp , ‘^rt@auska.com$’);
306c306
< Set($WebBaseURL , “http://localhost”);
Set($WebBaseURL , “http://tickets.auska.com:81”);

Thanks
NazarFrom: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Tuesday, May 16, 2006 1:20 PM
To: nazar
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] You’re almost there page

Make sure you set up your RT_SiteConfig.pm

nazar wrote:

Hello All,

I’m getting “You’re almost there” error page.

I have compiled rt-3.4.5, apcahe2.0.58, and mod_perl2 (2.0.2)

Here is my httpd.conf file
<VirtualHost *:81>
ServerName tickets.auska.com
DocumentRoot /www/apps/rt/share/html
AddDefaultCharset UTF-8

these four lines apply to Apache2+mod_perl2 only: {{{

PerlSetVar MasonArgsMethod CGI
PerlModule Apache2 Apache::compat
RewriteEngine On
RewriteRule ^(.*)/$ $1/index.html

}}}

PerlModule Apache::DBI
PerlRequire /www/apps/rt/bin/webmux.pl

#

SetHandler perl-script

PerlHandler RT::Mason

#

The only thing I can see in the error logs is
No root path(s) specified at /www/apps/rt/bin/webmux.pl line 98

Thanks
Nazar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

4

Hello All,

I’m getting “You’re almost there” error page.

I have compiled rt-3.4.5, apcahe2.0.58, and mod_perl2 (2.0.2)

Here is my httpd.conf file
<VirtualHost *:81>
ServerName tickets.auska.com
DocumentRoot /www/apps/rt/share/html
AddDefaultCharset UTF-8

these four lines apply to Apache2+mod_perl2 only: {{{

PerlSetVar MasonArgsMethod CGI

you can deleted this line

PerlModule Apache2 Apache::compat

you must delete this line

RewriteEngine On
RewriteRule ^(.*)/$ $1/index.html
# }}}

PerlModule Apache::DBI
PerlRequire /www/apps/rt/bin/webmux.pl

#
# SetHandler perl-script
# PerlHandler RT::Mason
#
you must uncomment these lines.

The only thing I can see in the error logs is
No root path(s) specified at /www/apps/rt/bin/webmux.pl line 98

Thanks
Nazar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

Best regards, Ruslan.

5

I’ve removed recommended lines from httpd.conf by Ruslan,
And now I’m getting 404 error page from apache with
This in the /var/log/messages
Cannot resolve file to component: /www/apps/rt/share/html/index.html
(is file outside component root?) at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 853.
(/www/apps/rt-3.4.5/lib/RT.pm:287)

Thanks
NazarFrom: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Tuesday, May 16, 2006 1:39 PM
To: nazar
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] You’re almost there page

Hello All,

I’m getting “You’re almost there” error page.

I have compiled rt-3.4.5, apcahe2.0.58, and mod_perl2 (2.0.2)

Here is my httpd.conf file
<VirtualHost *:81>
ServerName tickets.auska.com
DocumentRoot /www/apps/rt/share/html
AddDefaultCharset UTF-8

these four lines apply to Apache2+mod_perl2 only: {{{

PerlSetVar MasonArgsMethod CGI

you can deleted this line

PerlModule Apache2 Apache::compat

you must delete this line

RewriteEngine On
RewriteRule ^(.*)/$ $1/index.html
# }}}

PerlModule Apache::DBI
PerlRequire /www/apps/rt/bin/webmux.pl

#
# SetHandler perl-script
# PerlHandler RT::Mason
#
you must uncomment these lines.

The only thing I can see in the error logs is
No root path(s) specified at /www/apps/rt/bin/webmux.pl line 98

Thanks
Nazar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

Best regards, Ruslan.

6

I’ve removed recommended lines from httpd.conf by Ruslan,
And now I’m getting 404 error page from apache with
This in the /var/log/messages
Cannot resolve file to component: /www/apps/rt/share/html/index.html
(is file outside component root?) at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 853.
(/www/apps/rt-3.4.5/lib/RT.pm:287)
I see difference, libs are in /www/apps/rt-3.4.5/lib/, you use
document root /www/apps/rt/share/html, should’t it be
/www/apps/rt-3.4.5/share/html?

Thanks
Nazar

-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Tuesday, May 16, 2006 1:39 PM
To: nazar
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] You’re almost there page

Hello All,

I’m getting “You’re almost there” error page.

I have compiled rt-3.4.5, apcahe2.0.58, and mod_perl2 (2.0.2)

Here is my httpd.conf file
<VirtualHost *:81>
ServerName tickets.auska.com
DocumentRoot /www/apps/rt/share/html
AddDefaultCharset UTF-8

these four lines apply to Apache2+mod_perl2 only: {{{

PerlSetVar MasonArgsMethod CGI

you can deleted this line

PerlModule Apache2 Apache::compat

you must delete this line

RewriteEngine On
RewriteRule ^(.*)/$ $1/index.html
# }}}

PerlModule Apache::DBI
PerlRequire /www/apps/rt/bin/webmux.pl

#
# SetHandler perl-script
# PerlHandler RT::Mason
#
you must uncomment these lines.

The only thing I can see in the error logs is
No root path(s) specified at /www/apps/rt/bin/webmux.pl line 98

Thanks
Nazar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

–
Best regards, Ruslan.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions

Best regards, Ruslan.

7

Good catch, but that’s a link between rt-3.4.5 and rt.
I’ve updated the path to rt-3.4.5 without a link, and now
I’m getting only this in the error_log or messages

No root path(s) specified at /www/apps/rt-3.4.5/bin/webmux.pl line 98

Thanks
NazarFrom: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Tuesday, May 16, 2006 1:55 PM
To: nazar
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] You’re almost there page

I’ve removed recommended lines from httpd.conf by Ruslan,
And now I’m getting 404 error page from apache with
This in the /var/log/messages
Cannot resolve file to component: /www/apps/rt/share/html/index.html
(is file outside component root?) at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 853.
(/www/apps/rt-3.4.5/lib/RT.pm:287)
I see difference, libs are in /www/apps/rt-3.4.5/lib/, you use
document root /www/apps/rt/share/html, should’t it be
/www/apps/rt-3.4.5/share/html?

Thanks
Nazar

-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Tuesday, May 16, 2006 1:39 PM
To: nazar
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] You’re almost there page

Hello All,

I’m getting “You’re almost there” error page.

I have compiled rt-3.4.5, apcahe2.0.58, and mod_perl2 (2.0.2)

Here is my httpd.conf file
<VirtualHost *:81>
ServerName tickets.auska.com
DocumentRoot /www/apps/rt/share/html
AddDefaultCharset UTF-8

these four lines apply to Apache2+mod_perl2 only: {{{

PerlSetVar MasonArgsMethod CGI

you can deleted this line

PerlModule Apache2 Apache::compat

you must delete this line

RewriteEngine On
RewriteRule ^(.*)/$ $1/index.html
# }}}

PerlModule Apache::DBI
PerlRequire /www/apps/rt/bin/webmux.pl

#
# SetHandler perl-script
# PerlHandler RT::Mason
#
you must uncomment these lines.

The only thing I can see in the error logs is
No root path(s) specified at /www/apps/rt/bin/webmux.pl line 98

Thanks
Nazar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

–
Best regards, Ruslan.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

Best regards, Ruslan.

8

Oy, my God. It worked. It was the link issue.

Thank you all very much.

Spaciba Ruslan.

Thanks
NazarFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nazar
Sent: Tuesday, May 16, 2006 5:08 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] You’re almost there page

Good catch, but that’s a link between rt-3.4.5 and rt.
I’ve updated the path to rt-3.4.5 without a link, and now
I’m getting only this in the error_log or messages

No root path(s) specified at /www/apps/rt-3.4.5/bin/webmux.pl line 98

Thanks
Nazar

From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Tuesday, May 16, 2006 1:55 PM
To: nazar
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] You’re almost there page

I’ve removed recommended lines from httpd.conf by Ruslan,
And now I’m getting 404 error page from apache with
This in the /var/log/messages
Cannot resolve file to component: /www/apps/rt/share/html/index.html
(is file outside component root?) at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 853.
(/www/apps/rt-3.4.5/lib/RT.pm:287)
I see difference, libs are in /www/apps/rt-3.4.5/lib/, you use
document root /www/apps/rt/share/html, should’t it be
/www/apps/rt-3.4.5/share/html?

Thanks
Nazar

-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Tuesday, May 16, 2006 1:39 PM
To: nazar
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] You’re almost there page

Hello All,

I’m getting “You’re almost there” error page.

I have compiled rt-3.4.5, apcahe2.0.58, and mod_perl2 (2.0.2)

Here is my httpd.conf file
<VirtualHost *:81>
ServerName tickets.auska.com
DocumentRoot /www/apps/rt/share/html
AddDefaultCharset UTF-8

these four lines apply to Apache2+mod_perl2 only: {{{

PerlSetVar MasonArgsMethod CGI

you can deleted this line

PerlModule Apache2 Apache::compat

you must delete this line

RewriteEngine On
RewriteRule ^(.*)/$ $1/index.html
# }}}

PerlModule Apache::DBI
PerlRequire /www/apps/rt/bin/webmux.pl

#
# SetHandler perl-script
# PerlHandler RT::Mason
#
you must uncomment these lines.

The only thing I can see in the error logs is
No root path(s) specified at /www/apps/rt/bin/webmux.pl line 98

Thanks
Nazar

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

–
Best regards, Ruslan.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

Best regards, Ruslan.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: