Yes, the same session problem

After perusing the archives for this and other lists, it seems I am not
alone in having this problem. Here is what I am running.

Apache 1.3.26 running as nobody
mod_perl
HTML-Mason 1.0.2 (had to downgrade to fix another issue)
rt 2.0.13

This is the error…

[Fri Jul 12 08:46:08 2002] [error] RT Couldn’t write to session directory
’/usr/local/rt2/WebRT/sessiondata’. Check that this directory’s
permissions are correct. at /usr/local/rt2/bin/webmux.pl line 152.

This is the directory and its contents…
drwxrwx— 2 nobody nobody 4096 Jul 12 09:02 ./
drwxr-xr-x 5 root root 4096 Jul 12 08:14 …/
-rw-rw---- 1 nobody nobody 0 Jul 12 09:02 Apache-Session-85339d0f5e74be1a2929794ada4fb77f.lock
-rw-rw---- 1 nobody nobody 0 Jul 12 09:02 Apache-Session-8f3906f7a283bdf267befdd83c03d213.lock
-rw-rw---- 1 nobody nobody 0 Jul 12 09:02 Apache-Session-93303648fbd30207d717a35c36d2e026.lock

So obviously it is writing to the directory ok.

I have the MD5 package installed and it went without error through CPAN.
I have reinstalled several of the packages to see if anything was missed
in the process and so far I have had no failures. When going to the RT
site I have created I get the Internal Server Error and then looking in
the error logs I get the above error. Is there any tips you can suggest
to help me diagnose this problem and once again have harmony on my system?
:stuck_out_tongue: Thanks.

Fair Winds and Following Seas,

Branden R. Williams, CISSP brw@brw.net
http://www.brw.net/
"My mind flows like the wind, my soul becomes the rain,
My imagination the storm."
Public Key ID: 0x34AE58E0 | PGP Keyserver: pgp.mit.edu
Public Key Fingerprint: 5C0B 2526 7519 6C2E F844 DF26 8793 594B 34AE 58E0

Branden R. Williams wrote:

[Fri Jul 12 08:46:08 2002] [error] RT Couldn’t write to session directory
’/usr/local/rt2/WebRT/sessiondata’. Check that this directory’s
permissions are correct. at /usr/local/rt2/bin/webmux.pl line 152.

Assuming it’s nothing silly like a full filesystem, try a "chmod 777"
on that dir as a test. If it succeeds, look in there and see if any
files have been created by somebody who is not nobody.

Don’t forget to put it back to 770 afterwards though. :slight_smile:

Branden R. Williams wrote:

[Fri Jul 12 08:46:08 2002] [error] RT Couldn’t write to session directory
’/usr/local/rt2/WebRT/sessiondata’. Check that this directory’s
permissions are correct. at /usr/local/rt2/bin/webmux.pl line 152.

Assuming it’s nothing silly like a full filesystem, try a "chmod 777"
on that dir as a test. If it succeeds, look in there and see if any
files have been created by somebody who is not nobody.

I tried that and even put the session dir in /tmp and it gave me the same
error. There are always those files written and owned by nobody/nobody.

Fair Winds and Following Seas,

Branden R. Williams, CISSP brw@brw.net
http://www.brw.net/
"My mind flows like the wind, my soul becomes the rain,
My imagination the storm."
Public Key ID: 0x34AE58E0 | PGP Keyserver: pgp.mit.edu
Public Key Fingerprint: 5C0B 2526 7519 6C2E F844 DF26 8793 594B 34AE 58E0

Branden R. Williams wrote:

[Fri Jul 12 08:46:08 2002] [error] RT Couldn’t write to session directory
’/usr/local/rt2/WebRT/sessiondata’. Check that this directory’s
permissions are correct. at /usr/local/rt2/bin/webmux.pl line 152.

Assuming it’s nothing silly like a full filesystem, try a "chmod 777"
on that dir as a test. If it succeeds, look in there and see if any
files have been created by somebody who is not nobody.

I tried that and even put the session dir in /tmp and it gave me the same
error. There are always those files written and owned by nobody/nobody.

The problem ended up being some perl modules were not readable by world.
RT Developers, note that your script will throw this exception if it
cannot read a perl module in this section. You might want to distinguish
between the two.

Note to moderator: Please post this to list for archival purposes!

Fair Winds and Following Seas,

Branden R. Williams, CISSP brw@brw.net
http://www.brw.net/
"My mind flows like the wind, my soul becomes the rain,
My imagination the storm."
Public Key ID: 0x34AE58E0 | PGP Keyserver: pgp.mit.edu
Public Key Fingerprint: 5C0B 2526 7519 6C2E F844 DF26 8793 594B 34AE 58E0