After perusing the archives for this and other lists, it seems I am not
alone in having this problem. Here is what I am running.
Apache 1.3.26 running as nobody
mod_perl
HTML-Mason 1.0.2 (had to downgrade to fix another issue)
rt 2.0.13
This is the error…
[Fri Jul 12 08:46:08 2002] [error] RT Couldn’t write to session directory
‘/usr/local/rt2/WebRT/sessiondata’. Check that this directory’s
permissions are correct. at /usr/local/rt2/bin/webmux.pl line 152.
This is the directory and its contents…
drwxrwx— 2 nobody nobody 4096 Jul 12 09:02 ./
drwxr-xr-x 5 root root 4096 Jul 12 08:14 …/
-rw-rw---- 1 nobody nobody 0 Jul 12 09:02 Apache-Session-85339d0f5e74be1a2929794ada4fb77f.lock
-rw-rw---- 1 nobody nobody 0 Jul 12 09:02 Apache-Session-8f3906f7a283bdf267befdd83c03d213.lock
-rw-rw---- 1 nobody nobody 0 Jul 12 09:02 Apache-Session-93303648fbd30207d717a35c36d2e026.lock
So obviously it is writing to the directory ok.
I have the MD5 package installed and it went without error through CPAN.
I have reinstalled several of the packages to see if anything was missed
in the process and so far I have had no failures. When going to the RT
site I have created I get the Internal Server Error and then looking in
the error logs I get the above error. Is there any tips you can suggest
to help me diagnose this problem and once again have harmony on my system?
Thanks.
Fair Winds and Following Seas,
Branden R. Williams, CISSP brw@brw.net
http://www.brw.net/
“My mind flows like the wind, my soul becomes the rain,
My imagination the storm.”
Public Key ID: 0x34AE58E0 | PGP Keyserver: pgp.mit.edu
Public Key Fingerprint: 5C0B 2526 7519 6C2E F844 DF26 8793 594B 34AE 58E0
Branden R. Williams wrote:
[Fri Jul 12 08:46:08 2002] [error] RT Couldn’t write to session directory
‘/usr/local/rt2/WebRT/sessiondata’. Check that this directory’s
permissions are correct. at /usr/local/rt2/bin/webmux.pl line 152.
Assuming it’s nothing silly like a full filesystem, try a “chmod 777”
on that dir as a test. If it succeeds, look in there and see if any
files have been created by somebody who is not nobody.
Don’t forget to put it back to 770 afterwards though. 
Branden R. Williams wrote:
[Fri Jul 12 08:46:08 2002] [error] RT Couldn’t write to session directory
‘/usr/local/rt2/WebRT/sessiondata’. Check that this directory’s
permissions are correct. at /usr/local/rt2/bin/webmux.pl line 152.
Assuming it’s nothing silly like a full filesystem, try a “chmod 777”
on that dir as a test. If it succeeds, look in there and see if any
files have been created by somebody who is not nobody.
I tried that and even put the session dir in /tmp and it gave me the same
error. There are always those files written and owned by nobody/nobody.
Fair Winds and Following Seas,
Branden R. Williams, CISSP brw@brw.net
http://www.brw.net/
“My mind flows like the wind, my soul becomes the rain,
My imagination the storm.”
Public Key ID: 0x34AE58E0 | PGP Keyserver: pgp.mit.edu
Public Key Fingerprint: 5C0B 2526 7519 6C2E F844 DF26 8793 594B 34AE 58E0
Branden R. Williams wrote:
[Fri Jul 12 08:46:08 2002] [error] RT Couldn’t write to session directory
‘/usr/local/rt2/WebRT/sessiondata’. Check that this directory’s
permissions are correct. at /usr/local/rt2/bin/webmux.pl line 152.
Assuming it’s nothing silly like a full filesystem, try a “chmod 777”
on that dir as a test. If it succeeds, look in there and see if any
files have been created by somebody who is not nobody.
I tried that and even put the session dir in /tmp and it gave me the same
error. There are always those files written and owned by nobody/nobody.
The problem ended up being some perl modules were not readable by world.
RT Developers, note that your script will throw this exception if it
cannot read a perl module in this section. You might want to distinguish
between the two.
Note to moderator: Please post this to list for archival purposes!
Fair Winds and Following Seas,
Branden R. Williams, CISSP brw@brw.net
http://www.brw.net/
“My mind flows like the wind, my soul becomes the rain,
My imagination the storm.”
Public Key ID: 0x34AE58E0 | PGP Keyserver: pgp.mit.edu
Public Key Fingerprint: 5C0B 2526 7519 6C2E F844 DF26 8793 594B 34AE 58E0