XLS report failure

RT Users
1

Hello everyone,

I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a XLS
report (XLS dump of a search) I get the following errors in the log:

[25225] [Thu Jan 29 18:27:26 2015] [error]: Undefined subroutine
&RT::SQL::PossibleCustomFields called at
/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
line 80.

Stack:

[/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls:80]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:680]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:368]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:211)

Has anybody encounter that? Any know cure?

Thanks.

Boris.

2

Are you using version 0.08 of the extension?On 30 Jan 2015 5:30 am, “Boris Epstein” borepstein@gmail.com wrote:

Hello everyone,

I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a XLS
report (XLS dump of a search) I get the following errors in the log:

[25225] [Thu Jan 29 18:27:26 2015] [error]: Undefined subroutine
&RT::SQL::PossibleCustomFields called at
/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
line 80.

Stack:

[/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls:80]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:680]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:368]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:211)

Has anybody encounter that? Any know cure?

Thanks.

Boris.

3

You need to upgrade to v0.08, which has explicit support for RT v4.2.On 30 Jan 2015 7:01 am, “Boris Epstein” borepstein@gmail.com wrote:

According to the PERL code (I am sorry, not sure what the official
location for the version string is) this is RT-Extension-SearchResults-XLS
v 0.07.

Thanks.

Boris.

On Thu, Jan 29, 2015 at 2:39 PM, Alex Peters alex@peters.net wrote:

Are you using version 0.08 of the extension?
On 30 Jan 2015 5:30 am, “Boris Epstein” borepstein@gmail.com wrote:

Hello everyone,

I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a
XLS report (XLS dump of a search) I get the following errors in the log:

[25225] [Thu Jan 29 18:27:26 2015] [error]: Undefined subroutine
&RT::SQL::PossibleCustomFields called at
/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
line 80.

Stack:

[/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls:80]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:680]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:368]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:211)

Has anybody encounter that? Any know cure?

Thanks.

Boris.

4

Thanks for your help Alex!

Do you know if there are any DB changes involved?

Boris.On Thu, Jan 29, 2015 at 3:38 PM, Alex Peters alex@peters.net wrote:

You need to upgrade to v0.08, which has explicit support for RT v4.2.
On 30 Jan 2015 7:01 am, “Boris Epstein” borepstein@gmail.com wrote:

According to the PERL code (I am sorry, not sure what the official
location for the version string is) this is RT-Extension-SearchResults-XLS
v 0.07.

Thanks.

Boris.

On Thu, Jan 29, 2015 at 2:39 PM, Alex Peters alex@peters.net wrote:

Are you using version 0.08 of the extension?
On 30 Jan 2015 5:30 am, “Boris Epstein” borepstein@gmail.com wrote:

Hello everyone,

I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a
XLS report (XLS dump of a search) I get the following errors in the log:

[25225] [Thu Jan 29 18:27:26 2015] [error]: Undefined subroutine
&RT::SQL::PossibleCustomFields called at
/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
line 80.

Stack:

[/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls:80]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:680]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:368]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:211)

Has anybody encounter that? Any know cure?

Thanks.

Boris.

5

I have no personal experience with the plugin but its docs seem to suggest
that none should be necessary.On 30 Jan 2015 8:01 am, “Boris Epstein” borepstein@gmail.com wrote:

Thanks for your help Alex!

Do you know if there are any DB changes involved?

Boris.

On Thu, Jan 29, 2015 at 3:38 PM, Alex Peters alex@peters.net wrote:

You need to upgrade to v0.08, which has explicit support for RT v4.2.
On 30 Jan 2015 7:01 am, “Boris Epstein” borepstein@gmail.com wrote:

According to the PERL code (I am sorry, not sure what the official
location for the version string is) this is RT-Extension-SearchResults-XLS
v 0.07.

Thanks.

Boris.

On Thu, Jan 29, 2015 at 2:39 PM, Alex Peters alex@peters.net wrote:

Are you using version 0.08 of the extension?
On 30 Jan 2015 5:30 am, “Boris Epstein” borepstein@gmail.com wrote:

Hello everyone,

I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a
XLS report (XLS dump of a search) I get the following errors in the log:

[25225] [Thu Jan 29 18:27:26 2015] [error]: Undefined subroutine
&RT::SQL::PossibleCustomFields called at
/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
line 80.

Stack:

[/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls:80]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:680]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:368]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:211)

Has anybody encounter that? Any know cure?

Thanks.

Boris.

6

Thanks for your help Alex!

Do you know if there are any DB changes involved?

no, this extension just format standard RT search results, it doesn’t
change anything on DB side.

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