Wrong user session

I have been running RT4.4 for the past 2 years and recently received reports that users log in with their user but once logged in they notice that the name and rights are of another user.
Seems it is mixing the sessions.

Did anyone encounter a similar case?



Hi Ryan,

Check the account information for the confused user accounts and verify that they are correct including the Email address. We had a problem and while both accounts could login to the system, the system only knew about 1 user’s tickets.


from docs/web_deployment.pod:

B: Both C<mod_speling> and C<mod_cache> are known to break RT.
C<mod_speling> will cause RT’s CSS and JS to not be loaded, making RT
appear unstyled. C<mod_cache> will cache cookies, making users be
spontaneously logged in as other users in the system.

Both modules are not being used however it behaves the same by spontaneously logging in users as other users.

Below is the list of modules I have enabled in apache

Loaded Modules:
core_module (static)
so_module (static)
watchdog_module (static)
http_module (static)
log_config_module (static)
logio_module (static)
version_module (static)
unixd_module (static)
access_compat_module (shared)
alias_module (shared)
auth_basic_module (shared)
authn_core_module (shared)
authn_file_module (shared)
authz_core_module (shared)
authz_host_module (shared)
authz_user_module (shared)
autoindex_module (shared)
deflate_module (shared)
dir_module (shared)
env_module (shared)
fcgid_module (shared)
filter_module (shared)
mime_module (shared)
mpm_event_module (shared)
negotiation_module (shared)
perl_module (shared)
setenvif_module (shared)
status_module (shared)