Wrong time in ticket history

Hi,

My system time zone set to Europe/Moscow (UTC + 4). But when i look ticket
history all times show as UTC -5. How i can set correct time zone to RT ?
Best regards,
Arkady Glazov
http://globster.ru

My system time zone set to Europe/Moscow (UTC + 4). But when i look ticket history all times
show as UTC -5. How i can set correct time zone to RT ?

When you say System Time Zone, do you mean the server’s timezone?
What have you set RT’s timezone to be?

http://bestpractical.com/docs/rt/latest/RT_Config.html#Timezone

-kevin

Sorry, but i have set in my RT_SiteConfig.pm as

Set( $TimeZone, ‘Europe/Moscow’);

and wrong time display in all forms

Best regards,
Arkady Glazov
http://globster.ru2014-02-13 18:53 GMT+04:00 Kevin Falcone falcone@bestpractical.com:

On Thu, Feb 13, 2014 at 04:25:29PM +0400, Arkady Glazov wrote:

My system time zone set to Europe/Moscow (UTC + 4). But when i look
ticket history all times
show as UTC -5. How i can set correct time zone to RT ?

When you say System Time Zone, do you mean the server’s timezone?
What have you set RT’s timezone to be?

RT Config - RT 5.0.3 Documentation - Best Practical

-kevin


RT Training London, March 19-20 and Dallas May 20-21
Training — Best Practical Solutions

My system time zone set to Europe/Moscow (UTC + 4). But when i look
ticket history all times
show as UTC -5. How i can set correct time zone to RT ?

When you say System Time Zone, do you mean the server’s timezone?
What have you set RT’s timezone to be?

RT Config - RT 5.0.3 Documentation - Best Practical

Sorry, but i have set in my RT_SiteConfig.pm as

Set( $TimeZone, ‘Europe/Moscow’);

and wrong time display in all forms

Are you running mod_perl?
http://bestpractical.com/docs/rt/latest/web_deployment.html#mod_perl-2.xx
See the WARNING

-kevin

No. My RT work under APache 2 with mod_fastcgi

Best regards,
Arkady Glazov
http://globster.ru2014-02-13 20:22 GMT+04:00 Kevin Falcone falcone@bestpractical.com:

On Thu, Feb 13, 2014 at 07:41:16PM +0400, Arkady Glazov wrote:

2014-02-13 18:53 GMT+04:00 Kevin Falcone falcone@bestpractical.com:

On Thu, Feb 13, 2014 at 04:25:29PM +0400, Arkady Glazov wrote:

My system time zone set to Europe/Moscow (UTC + 4). But when i
look
ticket history all times
show as UTC -5. How i can set correct time zone to RT ?

When you say System Time Zone, do you mean the server’s timezone?
What have you set RT’s timezone to be?

RT Config - RT 5.0.3 Documentation - Best Practical

Sorry, but i have set in my RT_SiteConfig.pm as

Set( $TimeZone, ‘Europe/Moscow’);

and wrong time display in all forms

Are you running mod_perl?
Web deployment - RT 5.0.3 Documentation - Best Practical
See the WARNING

-kevin


RT Training London, March 19-20 and Dallas May 20-21
Training — Best Practical Solutions

 >
 > > > My system time zone set to Europe/Moscow (UTC + 4). But when i look
 > > ticket history all times
 > > > show as UTC -5. How i can set correct time zone to RT ?
 > >
 > > When you say System Time Zone, do you mean the server's timezone?
 > > What have you set RT's timezone to be?
 > >
 > > http://bestpractical.com/docs/rt/latest/RT_Config.html#Timezone
 > >
 > Sorry, but i have set in my RT_SiteConfig.pm as
 >
 > Set( $TimeZone, 'Europe/Moscow');
 >
 > and wrong time display in all forms

 Are you running mod_perl?
 http://bestpractical.com/docs/rt/latest/web_deployment.html#mod_perl-2.xx
 See the WARNING

No. My RT work under APache 2 with mod_fastcgi

After changing your RT_SiteConfig.pm did you restart Apache?
Does RT’s System Configuration page list the same timezone as you have
set?
Does the user you’re logged in have a customized timezone (from the About
Me page)?
Is ‘Europe/Moscow’ a valid time zone as understood by your operating
system’s timezone database?

-kevin

Kevin, many thank’s for your assist. I found my mistake. I set wrong name
in RT_SiteConfig.pm. When i look System Configuration page i see 2 row
timezone :frowning:
TimeZone’Europe/Moscow’

Timezone’US/Eastern’

Best regards,
Arkady Glazov
http://globster.ru2014-02-13 22:58 GMT+04:00 Kevin Falcone falcone@bestpractical.com:

On Thu, Feb 13, 2014 at 08:28:03PM +0400, Arkady Glazov wrote:

2014-02-13 20:22 GMT+04:00 Kevin Falcone <[2]
falcone@bestpractical.com>:

 On Thu, Feb 13, 2014 at 07:41:16PM +0400, Arkady Glazov wrote:
 > 2014-02-13 18:53 GMT+04:00 Kevin Falcone <[3]

falcone@bestpractical.com>:

 >
 > > On Thu, Feb 13, 2014 at 04:25:29PM +0400, Arkady Glazov wrote:
 > > > My system time zone set to Europe/Moscow (UTC + 4). But when

i look

 > > ticket history all times
 > > > show as UTC -5. How i can set correct time zone to RT ?
 > >
 > > When you say System Time Zone, do you mean the server's

timezone?

 > > What have you set RT's timezone to be?
 > >
 > > http://bestpractical.com/docs/rt/latest/RT_Config.html#Timezone
 > >
 > Sorry, but i have set in my RT_SiteConfig.pm as
 >
 > Set( $TimeZone, 'Europe/Moscow');
 >
 > and wrong time display in all forms

 Are you running mod_perl?

Web deployment - RT 5.0.3 Documentation - Best Practical

 See the WARNING

No. My RT work under APache 2 with mod_fastcgi

After changing your RT_SiteConfig.pm did you restart Apache?
Does RT’s System Configuration page list the same timezone as you have
set?
Does the user you’re logged in have a customized timezone (from the About
Me page)?
Is ‘Europe/Moscow’ a valid time zone as understood by your operating
system’s timezone database?

-kevin


RT Training London, March 19-20 and Dallas May 20-21
Training — Best Practical Solutions