hello. i have a RH8.0 machine with the stock Postfix, and RT2 and it’s
running. i use a virtualhost for the email address however, so the
machine name is not the domain name of the rt subsystem. the problem is,
when i add AdminWatchers and the scrips for notifyoncreate kicks in, i
get the machine name as the domain on the reply-to and the From parts of
the header. i’d like it to have the proper RT system domain. am i
missing something out? thanks.
– vince.
here are the details :
Machine Name : pollux.chikka.ph
RT Domain name : rt.chikka.ph
Admin Watcher: vcagud@chikka.com
Here is the notify email sent to AdminWatcher upon ticket creation:
Return-Path: nobody@pollux.chikka.ph
Delivered-To: vince@caladan.chikka.ph
Received: from localhost (localhost.localdomain [127.0.0.1])
by caladan.chikka.ph (Postfix) with ESMTP id 34113455ED2
for vince@caladan.chikka.ph; Tue, 18 Mar 2003 16:42:48 +0800 (PHT)
Received: from three.chikka.com (a-209-10-203-100.chikka.com [209.10.203.100])
by caladan.chikka.ph (Postfix) with ESMTP id 88C86455E91
for beans@incrediblyez.com; Tue, 18 Mar 2003 16:42:45 +0800 (PHT)
Received: from caladan.chikka.ph ([202.164.182.35])
by three.chikka.com (8.11.6+Sun/8.10.2) with ESMTP id h2I8LWX13887
for vcagud@chikka.com; Tue, 18 Mar 2003 08:21:32 GMT
Received: from localhost (localhost.localdomain [127.0.0.1])
by caladan.chikka.ph (Postfix) with ESMTP id 7B873455EE4
for vcagud@chikka.com; Tue, 18 Mar 2003 16:42:43 +0800 (PHT)
Received: from pollux.chikka.ph (unknown [192.168.0.71])
by caladan.chikka.ph (Postfix) with ESMTP id D0811455ED2
for vcagud@chikka.com; Tue, 18 Mar 2003 16:42:39 +0800 (PHT)
Received: by pollux.chikka.ph (Postfix, from userid 99)
id 2EDB11CF20A; Tue, 18 Mar 2003 04:17:16 -0500 (EST)Subject: [rt.chikka.ph #8] latest test
From: “vince cagud via RT” vince@pollux.chikka.ph
Reply-To: vince@pollux.chikka.ph
In-Reply-To: rt-8@rt.chikka.ph
Message-ID: rt-8-22.10.7797600885802@Chikka.Com
Precedence: bulk
X-RT-Loop-Prevention: rt.chikka.ph
RT-Ticket: rt.chikka.ph #8
Managed-by: RT 2.0.15 (Request Tracker — Best Practical Solutions)
RT-Originator: vcagud@incrediblyez.com
Date: Tue, 18 Mar 2003 04:17:16 -0500 (EST)
To: undisclosed-recipients: ;
X-Virus-Scanned: by AMaViS perl-11
Tue Mar 18 17:17:15 2003: Request 8 was acted upon.
Transaction: Ticket created by vcagud@incrediblyez.com
Queue: vince
Subject: latest test
Owner: Nobody
Requestors: vcagud@incrediblyez.com
Status: new
Ticket <URL: http://rt.chikka.ph/Ticket/Display.html?id=8 >
hi. this is my latest complaint.