Wrong date displayed

Hi all,
in out RT installation, the software shows wrong dates both in the web
interface and in the logs.
Our configured timezone is Europe/Rome (CEST), while RT shows GMT.
My system is a RHEL 5.6 with RT 3.8.9 installed (all perl modules from
CPAN); mod_perl version is 2.0.4 from EPEL
I’ve tried something from the list (e.g. 'PerlOptions +GlobalRequest’
and ‘SetHandler modperl’ in place of ‘SetHandler perl-script’, in
httpd.conf), but no one resolved our problem.

Thank you

Francesco Tordini

Ufficio servizi di rete
Sistemi Informativi - http://www.si.unimib.it
Universit� degli Studi Milano - Bicocca
Via Cozzi, 53
20125 Milano - Italy

francesco.tordini@unimib.it
phone +39 0264485522
fax +39 0264485550

in out RT installation, the software shows wrong dates both in the web
interface and in the logs.

RT will always log GMT in the logs and in the database.
Ensure that Europe/Rome is a timezone format that your operating
system understands, otherwise RT can’t convert for display in the web
UI.

-kevin

Hi all,
in out RT installation, the software shows wrong dates both in the web
interface and in the logs.
Our configured timezone is Europe/Rome (CEST), while RT shows GMT.

You don’t say where you configured your timezone. Have you actually
configured RT’s $Timezone to Europe/Rome, or just the system’s timezone?

Thomas

RT will always log GMT in the logs and in the database.
But wiht RT logs written in GMT, and Apache logs in local time, we have
inconsistent log entries (in /var/log/httpd/error_log) like these:

[Wed Mar 30 15:21:21 2011] [notice] Apache/2.2.3 (Red Hat) configured –
resuming normal operations
[Wed Mar 30 13:21:29 2011] [info]:
RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( LDAP ):
francesco.tordini@unimib.it
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139)
[Wed Mar 30 15:28:25 2011] [notice] caught SIGTERM, shutting down

Ensure that Europe/Rome is a timezone format that your operating
system understands, otherwise RT can’t convert for display in the web
UI.

-kevin

This is my /etc/sysconfig/clock (configured with redhat timeconfig script):

The timezone of the system is defined by the contents of /etc/localtime.

ZONE="Europe/Rome"
UTC=true
ARC=false

You don’t say where you configured your timezone. Have you actually
configured RT’s $Timezone to Europe/Rome, or just the system’s timezone?

Thomas
It’s set in /opt/rt3/etc/RT_SiteConfig.pm:

Set($Timezone , ‘Europe/Rome’);

Francesco Tordini

Ufficio servizi di rete
Sistemi Informativi - http://www.si.unimib.it
Universit� degli Studi Milano - Bicocca
Via Cozzi, 53
20125 Milano - Italy

francesco.tordini@unimib.it
phone +39 0264485522
fax +39 0264485550

RT will always log GMT in the logs and in the database.
But wiht RT logs written in GMT, and Apache logs in local time, we have
inconsistent log entries (in /var/log/httpd/error_log) like these:

[Wed Mar 30 15:21:21 2011] [notice] Apache/2.2.3 (Red Hat) configured –
resuming normal operations
[Wed Mar 30 13:21:29 2011] [info]:
RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( LDAP ):
francesco.tordini@unimib.it
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139)
[Wed Mar 30 15:28:25 2011] [notice] caught SIGTERM, shutting down

Ensure that Europe/Rome is a timezone format that your operating
system understands, otherwise RT can’t convert for display in the web
UI.

-kevin

This is my /etc/sysconfig/clock (configured with redhat timeconfig script):

The timezone of the system is defined by the contents of /etc/localtime.

ZONE="Europe/Rome"
UTC=true
ARC=false

You don’t say where you configured your timezone. Have you actually
configured RT’s $Timezone to Europe/Rome, or just the system’s timezone?

Thomas
It’s set in /opt/rt3/etc/RT_SiteConfig.pm:

Set($Timezone , ‘Europe/Rome’);

Francesco Tordini

Ufficio servizi di rete
Sistemi Informativi - http://www.si.unimib.it
Universit� degli Studi Milano - Bicocca
Via Cozzi, 53
20125 Milano - Italy

francesco.tordini@unimib.it
phone +39 0264485522
fax +39 0264485550