Wow!

RT Users
1

WOW !! That’s Amazing …!!

I removed it and after service restart it was gone ! … Its is still there
on the /SelfService page . (The CC: field) How do I remove that .

Also is there a way I could remove it system wide …

Thanks

Vikas

2

Vikas,

We don’t use self-service. Can’t help you there. Sorry.

Kenn
LBNLOn Tue, Sep 21, 2010 at 5:11 PM, Vikas Srivastava < vikas.k.srivastava@gmail.com> wrote:

WOW !! That’s Amazing …!!

I removed it and after service restart it was gone ! … Its is still there
on the /SelfService page . (The CC: field) How do I remove that .

Also is there a way I could remove it system wide …

Thanks

Vikas

Date: Mon, 20 Sep 2010 11:23:22 -0700

From: Kenneth Crocker kfcrocker@lbl.gov
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Hiding CC: Admin CC: Fields on new ticket
creation
Message-ID:
AANLkTinke8bNC9iVzWEyFvGDBt75=TRQb085zwL4fzxR@mail.gmail.com
Content-Type: text/plain; charset=“iso-8859-1”

Vikas,

Yes. We removed AdminCc from the Ticket Create because we use the AdminCc
role as the Queue manager (Queue Watcher) and therefore will get all
notifications needed due to Global scrips and we don’t want anyone adding
an
“AdminCc” to any notifications going out.

You need to create a “local” version of the “Create.html” file (copy
“/opt/rt3/share/html/Ticket/Create.html” to
“/opt/rt3/local/html/Ticket/Create.html”) and make your modifications
there.

Hope this helps.

Kenn
LBNL
Kind Regards
Vikas Srivastava
Mobile : +91-9999665501

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

3

Vikas,

We don’t use self-support so I have no idea. Sorry.

Kenn
LBNLOn Wed, Sep 22, 2010 at 9:02 AM, Kenneth Crocker kfcrocker@lbl.gov wrote:

Vikas,

We don’t use self-service. Can’t help you there. Sorry.

Kenn
LBNL

On Tue, Sep 21, 2010 at 5:11 PM, Vikas Srivastava < vikas.k.srivastava@gmail.com> wrote:

WOW !! That’s Amazing …!!

I removed it and after service restart it was gone ! … Its is still
there on the /SelfService page . (The CC: field) How do I remove that .

Also is there a way I could remove it system wide …

Thanks

Vikas

Date: Mon, 20 Sep 2010 11:23:22 -0700

From: Kenneth Crocker kfcrocker@lbl.gov
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Hiding CC: Admin CC: Fields on new ticket
creation
Message-ID:
AANLkTinke8bNC9iVzWEyFvGDBt75=TRQb085zwL4fzxR@mail.gmail.com
Content-Type: text/plain; charset=“iso-8859-1”

Vikas,

Yes. We removed AdminCc from the Ticket Create because we use the AdminCc
role as the Queue manager (Queue Watcher) and therefore will get all
notifications needed due to Global scrips and we don’t want anyone adding
an
“AdminCc” to any notifications going out.

You need to create a “local” version of the “Create.html” file (copy
“/opt/rt3/share/html/Ticket/Create.html” to
“/opt/rt3/local/html/Ticket/Create.html”) and make your modifications
there.

Hope this helps.

Kenn
LBNL
Kind Regards
Vikas Srivastava
Mobile : +91-9999665501

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!