Would like to change autoreply subject


#1

Hi,
I would like to be able to change the subject of the autoreply message
that RT sends when a user sends a request. I understand that taking the
serial number out of the subject is a bad thing, so I’m willing to leave
it there. What I would like to do, is rather than reply using the
subject of the original message, change the subject to something like
"we have recieved your request", but still keep the original subject for
use in the body of the email and as the subject of the request in the
database. I assume that somewhere the subject of the autoreply is set
via the apropriate variable, thus simply removing that variable and
inserting the constant string we would like should work? Am I correct in
thinking this? If so, where would I need to do this? If I’m not correct,
is there a way that this can be done that differs from what I’m
thinking? TIA.
Drew Sanford
Systems Administrator
Planetwe.com
Email: drew@planetwe.com


#2

I’m in a hurry, I haven’t read all your message …

This will be possible in RT2. For RT1, you’ll just have to hack the
sources yourself. Grep after the subject line in the source files, and
just change it where you find it. Hope this helps.

“The trouble with the world is that the stupid are
cocksure and the intelligent are full of doubt.”

  • Bertrand Russell

#3

it there. What I would like to do, is rather than reply using the
subject of the original message,

Ah, of course you can’t grep after that. Well, I guess somebody else will
find the right line to edit for you. I’ll have to leave now :slight_smile: