WorkflowBuilderRules, approval on either approver

RT Users
1

Hi all,

I have a very simple need for approval. Either my manager or my director
approval should suffice.

I have it this way currently:

Set($WorkflowBuilderRules,
{ ‘CMR-approval’ => [ ‘IT Manager approval’, ‘IT Director approval’], }
);

But it still requires the 2 of them to approve for the “pending
approval” status to vanish. I have also tried with another pair of
angled brackets, but still no luck.

How would I go about doing that?

Thanks for the help.

fred

2

I haven’t tried the plugin yet, but based on the docs
(rt-workflow - helper for configuring approval workflow in RT - metacpan.org), I’d
guess you need something like:

Set($WorkflowBuilderRules,
{ ‘CMR-approval-rule’ => [‘CMR-approval’ => [‘IT Manager approval’,
‘IT Director approval’] ] } );

Hope that works/helps.
Mike

3

Clkao may have comments.

However as far as I can see it should be:
Set($WorkflowBuilderRules,
{ ‘CMR-approval’ => [ [ ‘IT Manager approval’, ‘IT Director approval’] ], }
);
One stage with multiple approvers.On Wed, Mar 4, 2009 at 10:32 AM, Fred Blaise fredb@modernp.com wrote:

Hi all,

I have a very simple need for approval. Either my manager or my director
approval should suffice.

I have it this way currently:

Set($WorkflowBuilderRules,
{ ‘CMR-approval’ => [ ‘IT Manager approval’, ‘IT Director approval’], }
);

But it still requires the 2 of them to approve for the “pending
approval” status to vanish. I have also tried with another pair of
angled brackets, but still no luck.

How would I go about doing that?

Thanks for the help.

fred

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

4

Hi Michael,

Yes, I have tried that too, but oddly, it didn’t work. I re-ran the
rt-workflow to update the rule, and even restarted apache, but I could
not notice any difference in behavior.

Thanks.
fred

Michael Finn wrote:

5

Hi Ruslan,

yea, tried that too… :confused:

Ruslan Zakirov wrote: