Hi. I’ve been using RT for many years in different places and I love it.
Recently there has been a trend in the industry to add best practices in
the IT department, like ITIL.
One of the main ITIL recommendations is the usage of an inventory
system, called CMDB ( Configuration management database ).
Actually it looks like Asset Tracker ( or RTx::Asset::Tracker ?) can be
used to store the CMDB so we are deploying it inside RT. The AT home
page is almost blank and the last development is from around 2006, four
Anyway it looks like AT works surprisingly nice and may it save the day.
I’ve checked the mailing list archives and there could be some late
fixes and even contributions from some paid developper.
I know every organization is different, but I just have the feeling an
inventory system is mandatory in many IT shops today.
In my opinion RT should add the Asset Tracker code inside its codebase
if it doesn’t want to be left behind.
This is my opinion and maybe I am the only one that thinks that way.
I just don’t know what’s in the RT roadmap but I think it should be
Thank you very much.