A really useful feature would be a ‘mail summary’ and/or a
’mail detailed ticket’ button where you can specify an arbitrary
email address, and then RT and a transaction to say a
report was emailed to X on day Y at time Z.
The reason for this is we often need to send a summary
of an incident to third party bandwidth suppliers /
account managers when we’re shouting at them about crap
service … currently I do an html cut and paste job, but
it would be nice to just do a ‘click’ - here you go.
Much as I would love to code this I don’t have time at the
moment. If other people would be really interested I might
see if I can persuade my boss to let me have some coding time.