Winmail.dat attachments only on ticket Replies

RT Users
1

Hello,
I am trying to figure out how to get RT-mailgate to parse winamil.dat files that are attached to ticket replies.

1.) If a user opens a ticket with an attachment - no problem

2.) If a user creates a new email using the subject line included in the original ticket with an attachment - no problem

3.) If a user click on reply to the ticket and adds an attachment then I get winmail.dat attachment - problem
TIA,
Steve

2

I just went through a similar issue. Though for me, if a user submitted a
new ticket and were using Rich Text formatting, it would create the
winmail.dat file. The only way I was able to fix it was to disable TNEF
formatting in Exchange. If you look up TNEF and RT you will probably find
some workarounds for your RT server, but I couldn’t get any of them to work,
so resorted to disabling it completely on Exchange.On Mon, Jun 7, 2010 at 3:10 PM, Steve O’Brien steve.obrien@hdesd.orgwrote:

Hello,

I am trying to figure out how to get RT-mailgate to parse winamil.dat files
that are attached to ticket replies.

1.) If a user opens a ticket with an attachment - no problem

2.) If a user creates a new email using the subject line included in
the original ticket with an attachment – no problem

3.) If a user click on reply to the ticket and adds an attachment then
I get winmail.dat attachment – problem

TIA,

Steve

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3

Thanks Juan,
I have too tried tnef and ytnef work-arounds without success.

I don’t have control over all the exchange environments using RT so I have to find a solution for the winmail.dat decoding.

Thanks!

Steve O’BrienFrom: Juan Mas [mailto:juan.mas@gmail.com]
Sent: Monday, June 07, 2010 12:16 PM
To: Steve O’Brien
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] winmail.dat attachments only on ticket Replies

I just went through a similar issue. Though for me, if a user submitted a new ticket and were using Rich Text formatting, it would create the winmail.dat file. The only way I was able to fix it was to disable TNEF formatting in Exchange. If you look up TNEF and RT you will probably find some workarounds for your RT server, but I couldn’t get any of them to work, so resorted to disabling it completely on Exchange.

4

I figured it out, in case anyone else runs into the same issue. I was trying to figure out why replies were being handled differently and I knew that the original header becomes wrapped in the reply header. So it occurred to me to try piping the message through the tnef decoder twice and viola…

rt-support: "|/usr/bin/tnef|/usr/bin/tnef|/etc/smrsh/rt-mailgate --queue ‘Support’ --action correspond --url http://rt.domain.com/

SteveFrom: Juan Mas [mailto:juan.mas@gmail.com]
Sent: Monday, June 07, 2010 12:16 PM
To: Steve O’Brien
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] winmail.dat attachments only on ticket Replies

I just went through a similar issue. Though for me, if a user submitted a new ticket and were using Rich Text formatting, it would create the winmail.dat file. The only way I was able to fix it was to disable TNEF formatting in Exchange. If you look up TNEF and RT you will probably find some workarounds for your RT server, but I couldn’t get any of them to work, so resorted to disabling it completely on Exchange.